This presentation is a deck from our June 17th, 2015 webinar on the power of habits. It'll run through how to identify bad habits, why the exist, how to empower action to change them into good habits, and what small changes you can start making to build great routines.

1. JOINED BY:
The Power of Habit in Performance Management
Designing Routines to Create Successful Teams
A PRODUCT OF

2. @7Geese
@Fluenciacom & @SpanishDict
#PowerOfHabits
Ali Zelek
Product Growth Lead
Kendra Moroz
Director, Customer Engagement
Eric Bell
Coordinator, Customer Success
Eliezer Gonzalez
Digital Content Creator
60 MINUTES WITH…

3. 60 MINUTES LEARNING…
What you will leave this webinar knowing (I hope!)
- Able to identify a personal habit that’s detrimental to your personal effectiveness
- How to manage the stress of change and fear successfully
- Steps to take to break newly identified bad habits (and how to maintain the good ones!)
And of course, some other awesome tidbits!

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ASK YOURSELF…
WHAT IS SOMETHING I DO
DAY-TO-DAY THAT I BELIEVE
IS A GOOD HABIT?

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IN CREATING THIS PRESENTATION, I
REALIZED I HAVE THIS HABIT:
Perfectionism

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THIS IS A BAD HABIT.
Perfectionism
It’s commonly understood that perfectionism leads to high quality work, therefore it’s a good habit.
Reasons why it is actually a bad habit:
Silos opportunity for
collaborative feedback,
discouraging multiple
perspectives
Empowers a fear of
failure, rather than a focus
on success and inhibits a
culture of iterative testing
Focuses on nitpicking, not
innovation or possibility.

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BECAUSE… SCIENCE!THE HABIT LOOP AND KEYSTONE HABITS
Let’s further explore why perfectionism is a bad habit …Perfectionism

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Perfectionism is a habit of character.
It’s linked to a behaviour.
What makes habits of character different?
- They’re situational.
- To change them, there has to be a willingness to launch (take action)
- They impact the direction of goals, with no guarantee of success
Perfectionism
Habit of Excellence
INSTEAD….

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CHOICE ARCHITECTURE
Choice architecture answers the question, “what’s in it for me?”
It does so through small ‘nudges’ you give via the words you use to frame something.
Perfectionism Excellence
Perfectionism

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RECAP:
1. Habits are part of our everyday. Habits of character are repeated behaviours.
2. These habits are the routines we take that create our identity.
So now, let’s explore what this means in the context of organizational success.
“IT’S JUST THE WAY WE DO THINGS HERE.”
FRUSTRATING.

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Champions don’t do extraordinary things, they do ordinary things,
but they do them without thinking, too fast for the other team to react.
They follow the habits they’ve learned.
KEYSTONE HABITS: A DEFINITION
- Tyler Triemstra - Sales @ Newmind Group
Keystone habits can also drive success with OKRs and goal-setting.
Tony Dungy
Former NFL coach,
Indianapolis Colts.
LEARNINGS FROM FOOTBALL
Perfectionism

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You spend time in the morning organizing to ‘get ready to start
your day’ or struggle to find a file ‘you know is here somewhere.’
Your focus is sharpened due to an improved personal
effectiveness to jump right into what matters, not
procrastinating.
RECAP: Keystone habits are behaviour-based habits that take the day-to-day and link it back to core values.
An individual habit: A clean desk/desktop.
And one small keystone habit win that everyone can benefit from: personal effectiveness

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THE HABIT L P!
Think back to the perfectionism example…
Let’s recreate how this habit came to be so we can learn how to not let it happen again.
Perfectionism

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When __________________________ (cue),
I will _______________________________________ (routine),
because it provides me with _________________________________________ (reward).
(perfectionism)
I create a webinar presentation
focus on benefits of feedback, not the fear of failure
a collaborative experience and innovative presentation
CHANGE THE ROUTINE
Excellence

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CRAVING TO
PLEASE
CUSTOMERS
ROUTINE
REWARDCUE
Learnings from Starbucks: The LATTE
CHANGE THE ROUTINE
WHY THIS WORKS: THE CUE AND REWARD ARE UNTOUCHED.
When __________________________
I will _______________________________________
because it provides me with _________________________________________
(perfectionism)
I create a webinar presentation
focus on benefits of feedback, not the fear of failure
a collaborative experience and innovative presentation
Excellence

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WILLPOWER
Aligned goals and a supportive environment provide a foundation to effortlessly
apply willpower. This is the most important part of adopting new habits.

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THEIR STORY
How the power habits resonates with the Fluencia team

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THE STRESS F CHANGE
HOW TO BREAK THE OLD AND INTRODUCE THE NEW! (THANKS, CHANGE MANAGEMENT!)

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UNFREEZING
BREAK THE STATUS QUO!
Establish a sense of urgency
Have Change Leaders behind your cause
Create a transformational vision and strategy and
commit it to paper
Pst! Remember you can also utilize core values to make that commitment!

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TRANSITIONING
CHAT ABOUT CHANGE - WHAT’S THE HARM?
Communicate your
vision with everyone
who may have a stake.
(Set organizational goals that communicate
this vision via outcomes!)
Empower action one
step at a time. Use the
power of a conversation.
(for example you can have a 1-on-1!)
Celebrate small wins as
often as possible.
(Recognition!)

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Our top-secret not so secret habit to good
habits is getting to know the person behind the
screen. Here’s some fun tidbits about our team
that came from our Lunch and Learn habit.
(the topic was ‘quirky facts about the team’).
REFREEZING
ALL SYSTEMS GO! CAPTURE NEW CHANGE IN YOUR CULTURE.
I spent about 9 months
working wayyyyyy up north in
BC doing forestry work where I
commuted to and from work
via helicopter every day.
But before I decided to go back
to school for computer science,
I almost moved out to NYC to
do photography.
I have no allergies,
except that menthol
makes me sneeze.
I haven’t been to a doctor or a
walk-in clinic in about 13 years.
I can find the bright side of
anything in 30 seconds or less.
I’m a big fan of anime.
Culture plays the biggest role in whether the
introduction of a new habit is successful.

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WHEN CHANGING
HABITS, KEEP IN
MIND…
Perfectionism
Habit of Excellence
INSTEAD….

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Don’t make more than one keystone habit change at once.
Don’t overwhelm yourself!
Commit your plan to paper - including potential obstacles you’ll face.
A goal not written is only a wish.
Document any and all progress.
Don’t quit when the going gets tough.

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I’M READY!
… how do I make sure my new habit of excellence
overrides by bad, perfectionism habit?

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KNOWING WHEN YOU’VE CONQUERED
A LESSON FROM FOOTBALL
____________ is not a sometime thing; it’s an all the time thing. You
don’t ____ once in a while; you don’t do things right once in a
while; you do them right all the time. ___________ is a habit.
Vince Lombardi
Former Coach of The Green Bay
Packers in the 1960s.
Winning
Winning
win
If you can confidently repeat this quote, replacing the blanks with your own
keystone habit, you’re on track.

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____________ is not a sometime thing; it’s an all the time thing. You
don’t ______ once in a while; you don’t do things right once in a
while; you do them right all the time. ___________ is a habit.
Excellence
excel
Excellence

27. QUESTI NS
A recorded version of this Webinar will be available via e-mailed in the next 24 hours.
WEBINARS
WE ARE WHAT WE REPEATEDLY DO. EXCELLENCE, THEN, IS NOT AN ACT BUT A HABIT. ARISTOTLE

28. JOIN US, THURSDAY JULY 9TH
WE WILL DISCUSS - Creating a GREAT objective - The ins-and-outs and right questions
to ask when quarterly planning.
(Watch out for a follow-up registration link in your email!)
WEBINARS