This document discusses how hospitality businesses can use social media. It begins with background on social media trends like the large number of users and time spent on sites. It then outlines 9 steps for social media engagement: 1) listen to conversations, 2) define goals, 3) find audiences, 4) understand tools, 5) define voice, 6) create a branded identity, 7) identify influencers, 8) create and share content, and 9) measure results. The document emphasizes monitoring competitors and trends, using social media to drive awareness, loyalty and reputation, and tailoring messaging to different audiences.
21. Do Your Goals Include…
• Generating more brand awareness?
• Driving brand loyalty or build fan culture?
• Monitoring and managing brand reputation?
• Generating awareness of services or offerings and
increasing sales?
• Attracting new employees, investors,
partners/vendors?
25. Social Tools Explained…
I’m eating a #doughnut
I ‘like’ doughnuts and doughnut-eating
groups
I am at the doughnut shop
These are my opinions and expertise on
doughnuts
…Using Doughnuts
45. Measure
• Have your networks grown or changed? How?
• Are there new social media roles to explore?
• What worked/didn’t work?
• What can we do differently?
• What should we eliminate?
• What should we focus more on?
• How much time is spent on each social media initiative?
• What is our most valuable feedback?
• How is social media changing right now?
• Are we ahead of our competitors?
46. To Review…
• Background on Social Media
• Steps to Engagement
• Open Q & A