Bots are changing the way we interact with services and have already been labelled as the “new apps”. They could be the future of communication and the beginning of a new era of the internet. WeChat has already shown how to build a truly mobile platform. Other messenger platforms like Facebook Messenger, Skype, Telegram, Line, Slack or HipChat are competing to become the "WeChat of the West".

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Bot Trends 2016
Bots starting a new era of the Internet

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Chatbot: interacting with a service
through a conversational interface (e.g.
messengers)

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Chatbots have existed since the 90’s.
Why now?

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* Big 4 Messaging Apps: WhatsApp, Facebook Messenger, WeChat, Viber
* Big 4 Social Networking Apps: Facebook, Twitter, LinkedIn, Instagram

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Existing platforms are becoming more
important -
and chatbots are the way to go

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“Messaging is one of the few things
that people do more than social
networking.”
Mark Zuckerberg, Founder of Facebook

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“Chat apps will come to be thought
of as the new browsers; bots will be
the new websites. This is the
beginning of a new Internet.”
Ted Livingston, Founder of Kik

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> >
Websites Apps Chatbots

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WeChat
> 700 Mio MAU

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Pioneering model of “apps within an app”
A truly mobile platform
Payments as a portal
~ $7 ARPA
WeChat

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The race to become the
“WeChat of the West”

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Facebook Messenger
950 Mio MAU
Q2 2016
Line
220 Mio MAU
Q1 2016
Telegram
100 Mio MAU
Q1 2016
Slack
3 Mio DAU
Q2 2016
HipChat
?
Kik
200 Mio RU
Q1 2016
MAU: monthly active users
DAU: daily active users
RU: registered users
Skype
300 Mio MAU
Q2 2016

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Facebook Messenger
950 Mio MAU
Q2 2016
Line
220 Mio MAU
Q1 2016
Telegram
100 Mio MAU
Q1 2016
Slack
3 Mio DAU
Q2 2016
HipChat
?
Kik
200 Mio RU
Q1 2016
MAU: monthly active users
DAU: daily active users
RU: registered users
Skype
300 Mio MAU
Q2 2016
PRIVATE
BUSINESS

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WhatsApp
> 1 Bn MAU
Business Features to come
late 2016

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estimated distribution of (private) messengers according to statista.com

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~13 Mio Users
2008 - Release of
iOS App Store
~ 2.5 Bn Users
2016 - Release of
Bot platforms
Opportunity

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Receive Messages
Text GIF/Video Location Other Media
Messenger ✅ ✅ ✅ ✅
Telegram ✅ ✅ ✅ ✅
Kik ✅ ✅ ❌ ❌
Line ✅ ✅ ✅ ✅

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Text GIF/Video Location Other Media
Slack ✅ ✅ ❌ ✅
Hipchat ✅ ✅ ❌ ✅
Skype ✅ ✅ ❌ ❌
Receive Messages

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Text GIF/Video Location Other Media
Structured
Messages
Messenger ✅ ✅ ❌ ❌ ✅
Telegram ✅ ✅ ✅ ✅ ✅
Kik ✅ ✅ ❌ ❌ ~
Line ✅ ✅ ❌ ✅ ~
Send Messages

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Text GIF/Video Location Other Media
Structured
Messages
Slack ✅ ✅ ❌ ✅ ✅
Hipchat ✅ ✅ ❌ ✅ ✅
Skype ✅ ✅ ❌ ❌ ❌
Send Messages

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Conversational
vs
Transactional

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Understand and process natural language
(NLU, NLP)
Interact in a “human” way
E.g.
Luka.ai
assistant.ai
Conversational Chatbots

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Landscape Conversational Enabler

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Command oriented
“Form” like interaction
E.g.
“/” commands in Slack
Uber Bot for Messenger
Transactional Chatbots

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“Messaging has the potential to be
the command line for normal
humans.”
Sarah Guo, Greylock Ventures

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UI Elements

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Horizontal Slider

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“Hardcoded” commands Keyboard buttons Horizontal inline results

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Vertical inline results Inline buttons Inline paging

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Vertical inline results Inline buttons Inline paging
“Horizontal
Slider”

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JOIN THE COMMUNITY
facebook.com/groups/chatbotdevelopers

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botfather.me

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Resources
● https://orat.io/blog
● http://www.businessinsider.de/the-messaging-app-report-2015-11?r=US&IR=T
● https://medium.com/@saranormous/clippy-s-revenge-39f7387f9aab#.pkaqk
2r7h
● http://www.statista.com/statistics/263795/number-of-available-apps-in-the-
apple-app-store/
● http://blog.appannie.com/understanding-global-messaging-app-user/
● http://a16z.com/2015/08/06/wechat-china-mobile-first/