8. Share an agenda
Preview the topics to
be discussed
Explain the intended
format
Review user
controls
Declare the
availability of
accommodations like
live captions or ASL
interpretation
Review user controls:
how to ask questions,
activate captions, etc.
Ensure
presentation
accessibility
Use accessible fonts,
text structure, and
color contrast
Audibly describe
visual aids and
speakers’ physical
appearance*
Provide a
recording
Allows people to
review at their own
pace
Can improve
long-term
comprehension and
absorption
3PLAY WEBINARS: A CASE STUDY
13. Acronym glossary.
Real rules around start/end times of the day, and breaks.
Written and clear expectations around working from home.
What is the primary form of communication that your team
works with?
WORKING... ACCOMMODATED
Do you need to read every email from the company?
14. Prepare an agenda with an overview of what to expect
during the meeting.
Provide live captions or post-transcripts.
Make materials accessible.
Present (and describe).
Company-related social events.
15. DIGITAL PLATFORM ACCESSIBILITY
Follow WCAG
guidelines
Outlines comprehensive
accessibility standards for
mobile/video content and
form submissions
Ask for vendor VPATS
Voluntary Product
Accessibility Templates
explain how technology
meets Section 508
accessibility standards;
useful during procurement
Assistive device
accessibility
Can users navigate the
platform using just a
keyboard and/or screen
reader?
17. PROJECT BASED COMMUNICATION
WHO, WHAT, WHERE, WHEN, & HOW?
Explain how this project meets the team’s
and company’s strategy.
Agree on the best form of communication for
the project.
1
TEAM DECISION
Have the team decide who does what
based on their skills and strengths.
Ensure all roles are covered. May
require “stretching.”
2
CHECK FOR
UNDERSTANDING
Ensure everyone on the team
can relay how the work will be
done and by when.
3
18. BULLETED EMAIL
Manager sends out a quick, bulleted
email with the agreed work plan.
4
PROCESSING TIME
Manager checks on team ½ hour later
to ensure there are no questions, new
ideas, or additions.
5
COLLABORATE
Team can collaborate if/when a
problem is found in real time.
6
PROJECT BASED COMMUNICATION
19. PERFORMANCE REVIEWS
Specific feedback explaining
errors and how to correct them
(without accompanying
monetary rewards)
improves task performance
accuracy to nearly
100%²
Employees who are
trained to receive
feedback have shown
to increase task
performance by
10 - 30%