Director of Product Consulting Jessica Hall presented "Five Stages of Accepting Negative Feedback" at Ela Conf on November 4, 2016. Her presentation goes through the five stages of accepting negative customer feedback and how to reframe it to see it as the gift that it is.

1. Jessica Hall
@jesshallway
Jessica.hall@3pillarglobal.com
STAGES OF ACCEPTING
NEGATIVE FEEDBACK

2. Minutes of
yoga20

3. Denial
@elaconf @jessHallway

4. Anger
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5. Consideration
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6. or

7. Panic
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8. Excitement
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9. “When givingcritical feedback to women, male managers may
be especially worried about how the feedback will be received.
This “protective hesitation”… is a critical barrier in having
conversationsnecessary to advance women’s careers.”
Shelley Correll,CarolineSimard
HarvardBusiness Review

10. Denial
Anger
Consideration
Panic
Excitement
GO GET IT
@elaconf @jessHallway

11. THANKS!
Jessica Hall
@jessHallway
jessica.hall@3pillarglobal.com
@elaconf