A short video & presentation looking at different types of service providers including TSPs, CSPs, ISPs, MSPs, WSPs and DSPs. It also contains a detailed look at how a Communications Service Provider (CSP) can transform into Digital Service Provider (DSP). Video available here: https://www.youtube.com/watch?v=6Ef6aAThHyQ All our #3G4G5G slides and videos are available at: Videos: https://www.youtube.com/3G4G5G Slides: https://www.slideshare.net/3G4GLtd 5G Page: https://www.3g4g.co.uk/5G/ Free Training Videos: https://www.3g4g.co.uk/Training/

1. Different Types of
Service Providers
(SP, TSP, CSP, ISP, MSP, WSP, DSP)
@3g4gUK

2. ©3G4G
• Service Providers are also known as
Telecommunications Service Provider (TSP)
or Communications Service Provider (CSP).
• Basically, they refer to someone who
provides services.
• There are many different types as we will
see further along.

3. ©3G4G
Internet Service Provider
(ISP) is a type of SP that
provides internet services
via cable or ADSL or Fiber
or any other way.
ISP

4. ©3G4G
Cable TV Providers, providing
TV and other broadcast
content were originally
referred to as Cable Service
Providers.

5. ©3G4G
Mobile Network Operators
(MNOs) are also referred to
as mobile service provider
(MSP) or wireless service
provider (WSP).
Even though Communications Service Provider (CSP)
is a generic term, it generally always refers to MSP.

6. ©3G4G
Telcom stands for
Telecommunications
Company, which basically
means Mobile Network
Operator.
NetCo or Network cooperation is the practice of a
Mobile Network Operator (MNO) sharing part of its
Radio Access Network (RAN) with another MNO.

7. ©3G4G
The term “Digital Service Provider" applies
to any company that distributes media
online. In the case of telcos, it's an
organization that has moved on from
offering core, traditional telecom services,
to providing mobile broadband access,
services, content and apps, all sold directly
from the device.
Picture source: MATRIXX Digital Commerce

8. Three necessary steps for becoming a DSP
©3G4G
1. A CSP must first change the way that it interacts with its retail customers in
order to become a DSP.
2. Provide a new generation of services, often called 'digital services' or
'digital economy services'.
3. Virtualization of networks is necessary to fully realize the potential of a DSP
1 2
3

9. ©3G4G
Communication Service Provider (CSP) Digital Service Provider (DSP)
Business Model
Voice, SMS, Data package (dumb pipe) Mobile broadband access, Services,
Content and Apps
Purchase Model
Retail, Call Center, Kiosk, etc. Online, Web Portal, Apps, Messenger, AI
bots, etc.
Shared Plans
Not available or limited availability Available - Personalized plans,
customizable plans, etc. are all possible
Contact Times Fixed times Available 24/7 via app or message bot
Promotions
Via calls or SMS (intrusive) Available every time when App is
started or logged into web portal
Beta testing of products / promotions
Difficult Easy as it can be tested on a group of
users, either opted in or general
New Product Launch
Difficult to integrate with existing
packages
Can be dynamically added to existing
packages
Balance check
Via calls or SMS Real time info available via apps or web
portal including detailed overspend info
Personal Touch / Connection Not possible Possible

10. STC, Saudi Arabia DSP Strategy
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Source Link

11. Zain’s journey to becoming a Digital Service Provider
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• Introduction of new digital channels that offer truly digital, personalized experiences, with
full control over purchase, usage and interaction with Zain.
• Examples of digital channels include web, app, chatbot, social media and smart branches.
• Deliberately taking serious steps to simplify and optimize.
• This includes simplifying customer-facing tariff and product portfolios, shifting from
human-assisted to non-assisted sales, and the introduction of optimized care channels.
• Building an ecosystem aimed to expand on the current Customer Value Machine (CVM)
deployed across all operations
• Customer data is used to implement proactive and predictive analytic-based CVM
• Allows the company to better understand customer needs and consequently target them
with relevant real-time offers
• Reduces churn and enhancing the customer experience.
• Communicate real-time and targeted offers to customers has significantly increased the
take up rate of CVM campaigns and improved the efficiency of marketing efforts.

12. Orange Poland Case Study
©3G4G
• Orange Poland launched Flex, a new, app-based digital
proposition that redefines customer engagement through
a simpler and richer experience.
• Orange Flex is contract-, bill- and shop-free. “With
Orange Flex, you just download the app, choose your
offer, take a picture of your ID, take a selfie, and you
become a Flex customer. No need to go to the shop and
talk to the agent, everything is done through the App
instantly. There are no more invoices; your payment
method will be debited in real time for any purchase…No
more ties; it’s over with the two-year contracts; you can
leave whenever you wish. It’s freedom.”

13. Further Reading
©3G4G
• Analysys Mason: How CSPs transform into digital service providers: the
digitalisation revolution in three steps (link)
• Light Reading: Defining the Digital Service Provider (link)
• Ooredoo and MATRIXX Digital Commerce (link)
• Telecoms.com: The journey from CSP to DSP (link)
• Analysys Mason: The crux of CSP-to-DSP transformation: agile architecture and
open platforms (link)
• Zain Annual Report 2019 (link)
• Orange Poland and MATRIXX Digital Commerce (link)
• Arthur D. Little: NetCo - Network Cooperation (link)
• 3G4G: MNO, MVNO, MVNA, MVNE: Different types of mobile operators (link)
• 3G4G: Mobile Network Sharing (link)
• The 3G4G Blog: A quick tutorial on Open RAN, vRAN & White Box RAN (link)

14. Thank You
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