2. COURSE
CONTENT
DAY1 ESTABLISHING THE KEY CONCEPTS
Session 1 - Need for Training Needs Analysis
What makes up a training needs analysis (TNA)?
What is the reason for the doing TNA? WHY THIS EVENT
What do we want the TNA to achieve? 360 BSI recognizes that there is a significant gap
What are the objectives and outcome of the TNA? that occurs between training delivery and
What does it offer individual staff members? successful implementation.
Session 2 - Overview of Training Needs Analysis Participants will learn the key concepts &
Training needs analysis model elements of the training needs analysis (TNA)
The importance of preparation process & develop the skills to conduct TNA.
Individual and organisational competencies
How does TNA fit into the organisation? This involves assimilating knowledge and
applying that knowledge in practical exercises.
Session 3 - Training Needs Analysis process The activities will range from short specific
Factors that lead to success exercises to the full range of the TNA activity.
Factors that lead to failure
The importance of organisational culture and the operating environment Participants will have the opportunity to
Incorporating TNA into organisational processes and business models immediately put the concepts and techniques
outlined into practice.
Practical exercises will relate to actual participant
DAY2 USING YOUR KNOWLEDGE situations where possible. Some exercises will be
Session 4 - Training Needs Analysis strategy and tactics created based on participant input about real
What techniques to use for specific situations – face to face, questionnaires, situations and scenarios.
individual, group etc. Throughout the training delegates will be able to
Dealing with resistance – creating a positive environment reflect on current practices. The focus will be on
Establishing administrative systems that support the process and minimise
the workload developing participant confidence and
Controlling costs and maximising benefits providing techniques that help to develop a
rapport with people involved in the TNA process.
Session 5 - Implementing the TNA
After the training, participants will be able to
Identifying strengths and weaknesses at each stage of the process. handle training needs analysis well in a wide
Planning, preparing, adjusting and reviewing the training needs analysis variety of situations.
procedure/process.
Aligning the training needs analysis to the strategic objectives of the
organisation.
DAY3 TNA PRACTICAL EXERCISES
Session 6 - Practical Training Needs Analysis Skills
Attitudes which help
Building trust and empathy
Questions that lead to a positive response
Understanding short-term approaches versus long-term situations
How to determine the upper and lower limits of the training needs analysis
Session 7 - Training Needs Analysis Issues
Coping with changing business priorities
Time frames – short term versus long term
Broad scale or in-depth
The role of technology WHO SHOULD ATTEND
Distributed workforces This program is for managers & executives from
Cultural differences
both the government & private sector. They can
Session 8 - Wrap-up and conclusion be line managers, human resource or training
managers & specialists.
Anyone charged with the responsibility of
developing people will benefit from this program.
NOTE: COURSE SCHEDULE
8.00 Registration & Coffee/Tea
The enclosed information is a general overview of the course 8.30 Workshop commences
we offer. However each course will be tailored to suit individual 10.30 - 10.50 Morning coffee/tea
clients’ needs. Please inform us of any additional topics to be 12.30 - 13.30 Lunch
included, at least one week before the training dates. 15.00 - 15.20 Afternoon coffee/tea
17.00 End of day
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