31West Global Services

call center inbound outsource help desk 31west tech support wireless server routers vpn trust and patience knowledge transfer outsourcing 31west global services transition customer call centre services performance metrics aht nps csat fcr quality white paper 31west global services customer expectations call call center metrics fcr nps quality scores audits customer services support blunders avoidable emplo retain employees satisfaction staff people managem smart manager leadership people staff employees te customer service support satisfaction delight care dd-wrt flashing ddwrt wireless freedom openwrt