5. Lessons from Steve Jobs
>> Great products are the best marketing
>> Obsess about the customer experience
>> Listen to customers, but not too much
>> Always assign responsibility (DRI)
>> You donât have to invent. Just improve.
10. â53% of the content users read about
a company online comes from sources
other than that companyâs website.â
>> International Social Media Research, Universal McCann
11. Renters are looking for you
Monthly searches on Google:
apartments in Cedar Rapids â 12,100
apartments Cedar Rapids Iowa â 5,400
Cedar Rapids rentals â 4,400
apartments for rent in Cedar Rapids â 1,600
Cedar Rapids rental homes â 590
12. >> It levels the playing ïŹeld
by giving you a voice.
>> It gives you a direct connection
to your clients.
>> It gives your clients a direct
connection to each other.
>> Google never forgets.
16. Answer these questions ...
>> Who are our audiences?
>> Where are they online?
>> Is this a sustainable tactic?
>> How does this advance business
objectives?
>> Does this enhance our residentsâ
experience?
17. What are the trends?
>> Social interaction
>> Personalized experience
>> Real-time, real-place information
>> Everyone is a publisher (even you)
19. For your website
>> Make sure itâs easy to use
>> Be clear about what you do
>> Photos make the site
>> Make it easy for people to contact you
>> Keep it fresh
>> Use a system thatâs easy to edit
26. Steal these ideas
>> Build a broad online presence (SEO)
>> Be the neighborhood concierge
>> Customer service & FAQs
>> Grow âbrandâ buzz & referrals
>> Leave a record for prospects to see
>> Monitor & protect your reputation
>> Streamline communications
30. Steal these ideas
>> Build a broad online presence (SEO)
>> Be the neighborhood concierge
>> Customer service & FAQs
>> Grow âbrandâ buzz & referrals
>> Leave a record for prospects to see
>> Monitor & protect your reputation
>> Streamline communications
33. Steal these ideas
>> Build a broad online presence (SEO)
>> Be the neighborhood concierge
>> Customer service & FAQs
>> Grow âbrandâ buzz & referrals
>> Leave a record for prospects to see
>> Monitor & protect your reputation
>> Streamline communications
36. Steal these ideas
>> Build a broad online presence (SEO)
>> Be the neighborhood concierge
>> Customer service & FAQs
>> Grow âbrandâ buzz & referrals
>> Leave a record for prospects to see
>> Monitor & protect your reputation
>> Streamline communications
39. Steal these ideas
>> Build a broad online presence (SEO)
>> Be the neighborhood concierge
>> Customer service & FAQs
>> Grow âbrandâ buzz & referrals
>> Leave a record for prospects to see
>> Monitor & protect your reputation
>> Streamline communications
43. Broaden your reach
>> Facebook >> Photo sharing (Flickr, Instagram)
>> Twitter >> Video sharing (YouTube, Vimeo)
>> Blogs >> Live streaming (Ustream)
>> E-newsletters >> Discussion boards and forums
>> LinkedIn >> Group texting (GroupMe)
>> Niche social networks
>> Location-based services (Yelp, Foursquare, Gowalla)
44. Steal these ideas
>> Build a broad online presence (SEO)
>> Be the neighborhood concierge
>> Customer service & FAQs
>> Grow âbrandâ buzz & referrals
>> Leave a record for prospects to see
>> Monitor & protect your reputation
>> Streamline communications
48. Where to start?
>> Focus on your website
>> Claim Google Place
>> Install Google Analytics
>> Set Google Alerts for your name
>> Create a Facebook Page
>> Add âShareâ buttons to your website
>> Comment on a local forum/blog
49. What else can you do?
>> Use email for efïŹcient communication
>> Use social media to develop relationships
>> Promote your site on print materials
>> Give people an incentive to visit you online
>> Invite happy customers to leave reviews
56. Look at the whole picture.
>> Your âbrandâ is how people perceive you.
What other say about you is more
important than ever before.
>> Like it or not, people talk about your
company. Participating helps you control
the message.