Product Director Aaron Gunn discusses billing options for SaaS and IaaS customers. This includes CDR API, AMPQ, and integrating VoIP billing platforms.

1. PRESENTED BY:
Billing Data with
Kazoo
Aaron Gunn

2. @kazoocon
Start With a Joke

3. @kazoocon
Fishing for customers is hard work

4. @kazoocon
It’s important to get compensated

5. @kazoocon
So You Can Retire Someday

6. @kazoocon
Billing Topics
• Billing Concepts
• 4 Ways to Get Billing Data
– #1: Reseller Reporting
– #2: CDR APIs
– #3: AMQP Message Queue
– #4: Webhooks
• Do’s & Don’ts
• SaaS vs. Infrastructure

7. @kazoocon
Basic Billing Concepts

8. @kazoocon
Billing Overview
Billing is a catch all word for a wide variety of
technical, accounting, and billing functions.
Technical
• Count devices,
users, etc.
• Service Docs
• MODB
• Credit Storage
• Access Control
Accounting
• Transaction Ledger
• Costs/Prices (Rating)
• Periodic Charges
• Inventory
• Legal
• Discounts
• Product Policies
Billing
• Invoicing
• Ordering
• Billing History
• Customer Service
• Refunds
• Payment Policies
• Deposits

9. @kazoocon
What Does Kazoo Handle?
• Functional limits/credits.
– Absolute vs. periodic
– Access to functionality
• Rating (what things cost)
• Call Records (CDRs)
• Counting of items
• Present Data to your billing system

10. @kazoocon
What Doesn’t Kazoo Handle
• Customer Billing
– Invoicing
– Refunds
– Customer Service
– Billing History
• LCR
• Accounting/Legal
– You are liable for correctly billing your customer

11. @kazoocon
Billing For SaaS Clients

12. @kazoocon
What We’re Solving
• Resellers typically already re-bill products
from vendors (Microsoft, Cisco, etc.) w/
markup
• Challenge with telecom is doing this monthly
• We provide tools to get you the raw data of
what YOU, as the reseller, have been charged
• You can take these costs and re-bill them
anyway you wish

13. @kazoocon
Method #1: Reseller Reporting
Best for: Hosted Resellers up to 100 customers who use
an external billing service like Freshbooks.
Billing Frequency: Once/month
Pros
• Everything You Need In One
Report
• Single bill to customer
• Simple
Cons
• Hosted Only
• No Automation
• Doesn’t Scale

14. @kazoocon
Reseller Reporting Demo

15. @kazoocon
Billing with Reseller Reporting
• Export data
• Input into billing system however you choose
• Repeat Monthly
• Must still bill for monthly services.
• Great for Freshbooks, telecom accountant
firms.

16. @kazoocon
Billing for SaaS OR IaaS
Clients

17. @kazoocon
Method #2: CDR API
Best for: SaaS Customers who want to automate.
Billing Frequency: Once/month
Pros
• Rich Call Information
• Approved Method
• Available on Hosted or
Dedicated
Cons
• Not a real time solution
• Expensive on large
deployments (100+
customers)

18. @kazoocon
Using the API
• Set up your API key.
• curl -v -H "Accept: application/octet-
stream" http://api.2600hz.com:8000/v1/acco
unts/YOUR_ACCOUNT_ID/cdrs?auth_token=Y
OUR_AUTH_TOKEN
• Get Payload/CSV

19. @kazoocon
Call Log Demo

20. @kazoocon
Integrating into your Billing Platform
• Set up API key
• Set up Pulling script
• Pull monthly to your billing system
• API Access can also be used to pull counts of
devices, users, etc.

21. @kazoocon
Real-Time Billing for IaaS

22. @kazoocon
What We’re Solving
• Service Providers with their own billing system
• Want to integrate billing data as it occurs.
• Kazoo provides real time CDRs for your billing
system

23. @kazoocon
Method #3: AMQP Queue
Best for: IaaS Clients doing real-time billing.
Billing Frequency: Real Time
Pros
• Approved method
• Low system load
• Scales very well
• Reliable Delivery
Cons
• More work than API
• Need a real-time billing
platform
• You are responsible for
redundancy

24. @kazoocon
How Does AMQP Work

25. @kazoocon
How Does AMQP Work

26. @kazoocon
How Does AMQP Work
• Message Attributes (Meta Data)
• Message Acknowledgements
• uses TCP for reliable delivery

27. @kazoocon
Integrating into your Billing Platform
• Set up an exchange for hangup messages
• Set up a queue
• Receive a payload
• Parse the payload

28. @kazoocon
AMQP Demo

29. @kazoocon
Method #4: Webhooks
Best for: No one
Billing Frequency: Just don’t do this!
Pros
• Easy to set up
Cons
• Billing Events Can be lost
• Unsupported by 2600hz
• Doesn’t Scale At All

30. @kazoocon
What Is Webhooks Good For?
• Triggering On-Demand Experiences
• Integrating with Web Services
• Feeding Events back into the system with
Pivot

31. @kazoocon
Summary of Methods
Monthly Real-Time
Hosted
Infrastructure
Reseller Reporting
OR
APIs
AMQP
Not available on
SaaS, but talk to
us if you need
this

32. @kazoocon
Summary
• Hosted resellers should really only be billing
by month.
• Don’t use webhooks for billing.
• If Infrastructure client, use AMQP

33. Thank You!
#kazoocon14
aaron@2600hz.com

34. @kazoocon
What’s Left?
• Functional limits/credits.
– Absolute vs. periodic
– Access to functionality
• Rating (what calls cost)
• Call Records (CDRs)
• Counting of items
• Present Data to your billing system

35. @kazoocon

36. @kazoocon
Door’s Open on Billing
• Community

37. @kazoocon
Advanced Billing Concepts

38. @kazoocon

39. Thank You!
#kazoocon14

40. Thank You!
#kazoocon14

41. @kazoocon
Two More Concepts
Service Docs
- Bookkeepers (count things)
- Plan Parameters (assign costs)
MODB
- Monthly Limits

42. @kazoocon
Sample Service Doc

43. @kazoocon
Sample MODB Doc

44. @kazoocon

45. @kazoocon
Billing Data: What’s Available?
• Count of current items on account
– Numbers, devices, users
• Call Records (CDRS)
– Call time, Carrier, Call info