How frequently have you meandered through a general store searching for an item, in the long run asking a passing associate - just to be advised "It's over in the corner," rather than "Please come, I will demonstrate to you"? How regularly have you requested merchandise in a shop 'for 24 hour conveyance' and it arrived a week later? Disappointing, isn't it? Please click here for full read: http://www.24x7learning.com/retail-armageddon-a-case-for-training-the-retail-industry/