Read this presentation to know: -How to assess organizational culture -eLearning strategy implementation process -Case study- Gulf Co-operation Council's first Shared Services company incorporated learning culture through elearning -How a leadership tool can help the management in optimizing the organizational change Visit www.24x7learning.com/resources.html To download the presentation Or Write to vinita.tyagi@24x7learning.com if you want a copy of this presentation Connect to Us: Facebook: facebook.com/24x7LearningIndia Twitter: twitter.com/24x7learning LinkedIn: lnkd.in/6qD2pY

1. A Winning Combination
Strategy and Implementation
1

2. What will we speak about today?
• How to assess organizational culture
• eLearning strategy implementation process
• Case study- Gulf Co-operation Council's first Shared
Services company incorporated learning culture
through elearning
• How a leadership tool can help the management in
optimizing the organizational change

3. What is Organizational Culture?
• Culture is “corporate personality”
• The underlying values, beliefs, and norms
which govern the behavior of people as
members of an organization.

4. Role of Culture in organizational
Success
Culture is the ‘secret’ ingredient in organizational
success.

5. Why it is important to create effective
Learning Culture
Improves employee
engagement
Higher retention
Learning Culture
Business processes
become more efficient &
streamlined
Higher ROI and long-
term success

6. How to assess Organizational Culture?
Strategize
at retreat,
business
planning session,
or at staff meetings
Conduct focus groups with
employees or customers
Give the quiz to managers
and business leaders
Give yourself a quiz

7. Key Questions to assess your
Organizational Learning Culture?
Q.5. We actively encourage "internal job
Q.1 In our organization leaders constantly postings" and try to hire from within to fill
emphasize on the benefits of learning. They job openings
lead by example by investing in their own
personal development Q.6. We have a Learning Management System
that allows people to monitor their formal
Q2. We regularly help employees create their training programs and self-subscribe to
"own career development plans" in our
organization as a formal process eLearning courses or request approval to
attend training programs
Q.3. We have awards to encourage "innovative
ideas" or "best cost-cutting idea" and other Q.7. We have an internal portal to encourage
process improvement suggestions
people to "freely exchange information
and know-how" on topics of mutual
Q.4. We routinely indulge in internal discussions
on "internal spending on training vs. benefits interest
realized" and take time to analyze the impact Q.8. We routinely "talk to" or "poll" the
of our training interventions learners on whether they found the
training content to be beneficial
*Adapted from High-Impact Learning Organizations authored by David Mallon

8. Role of Leadership in Strategic
Implementation
Involvement Interest
Next Step Monitoring

10. Strategic e-Learning Continuum
Program
SUCCESS?
Measurement and Program
Management
Strategies and Tactics
Program Goals and Objectives
Organizational Variables / Learning Culture
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11. Impact of Change
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12. Strategic e-Learning Continuum
Program Goals and Objectives
Organizational Variables / Learning Culture
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13. Organization Culture: Why?
Culture -
the values, style and behavior
patterns of an organization
Culture flows not only from corporate
leadership,
but also from the evolution
of a collective corporate experience

14. Organization Variables - Activity
Organizational Variables
• Company Mission and Values
What are the expressed corporate objectives?
• Leadership and Management Style
Are managers autonomous or directed?
• Emerging Business Realities
What is expected of your organization right now?

15. Program Goals & Objectives
Why are Program Goals so Vital?
Program Goals are a vital component of implementation
because they –
• Set the direction and keep everyone of track
• Engage stakeholders in identifying performance metrics
• Establish the connection between learning and business
results
• Provide the basis for measuring the value of your e-learning
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16. Program Goals vs. Success Criteria
• Sample Program Goals
–Reduce training-related travel costs by 20% (cost initiative)
–Improve first-pass resolution of customer service or help desk issues by
3% (operational initiative)
–Increase adoption of e-Learning as the preferred training modality
(change initiative)
• Supporting Success Criteria
–Employees satisfy 20% of IDP requirements with e-Learning courses
–50% of all help desk employees complete two courses from a defined
curriculum within three months
–Positive evaluation results, demonstrating affinity for e-Learning, with
a >80% approval rating
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17. Program Goals & Objectives - Activity
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18. Strategic e-Learning Continuum
Strategies and Tactics
Program Goals and Objectives
Organizational Variables / Learning Culture
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19. Strategies & Tactics - Planning
Every good road trip begins with a map in hand.
24x7 Learning provides an Implementation Planning Guide and
Sample Project Plan to help coordinate your overall e-Learning
strategy.
To build a solid Project Plan:
 Develop your project team
 Partner with your 24x7 Learning Implementation Consultant
 Set a project timeline
 Establish technical requirements
 Update project status regularly
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20. Strategies & Tactics - Integration
Make it sustainable!
Look for integration opportunities such as:
–Performance Appraisal Systems
–Competency and Career Development
–Professional Certification requirements
–Urgent Critical Business Needs
–Blended Learning Opportunities
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21. Strategies & Tactics - Communication
A Marketing Plan will include:
• Activity, item or event (What?)
• Purpose or intended result (Why?)
• Media or distribution method (How?)
• Responsibility (Who?)
• Applicable dates (When?)
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22. Strategies & Tactics - Messaging
The goal for any successful
marketing program is to send
messages that:
Provide information, features and
benefits
that address the interests and
concerns of target audiences
GO with the
right message
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23. Strategies & Tactics – Think about it
What are the existing or proposed initiatives in your
organization that could be supported by e-Learning?
Identify the initiative, the relevant e-Learning content and the
size of the potential audience.
View these opportunities as building blocks toward
achievement of your success criteria
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24. Strategic e-Learning Continuum
Measurement and Program
Management
Strategies and Tactics
Program Goals and Objectives
Organizational Variables / Learning Culture
24

25. Program Measurement
1980’s Today
Training was Training must be
Reactive Strategic
Random Proactive
Decentralized Blended Solution
Unstructured Planned
Little Data Focused
Unmeasured Measured
First to Go or be the First to Go!
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26. Program Management - Measurement
In a performance dashboard, as in an automobile dashboard, you need a
variety of gauges and indicators.
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27. Program Management - Activity
• Levels of Evaluation and Measurement
Reaction “How I like it” Smile Sheet Routinely Done Course
Evaluation Form
Knowledge “What I learned” Pre-& post tests Routinely Done Pre &
Mastery
Assessments
Behavior “What I do differently” Assessments Is Observed Follow-up
Self & Others Evaluation Form
Results Impact on Business The effect of Is valuable but Performance
improved very rarely Surveys
performance on done. Operational data
business goals
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28. Program Management - Measurement
You've run all the reports, now what do you do with
the data?
•Review with Managers
•Outline cost benefits of program
•Inquire about perceived utilization and on-the-job application
•Facilitate discussion on future needs
•Have a plan to inform stakeholders of your progress toward success
criteria and their ultimate business objectives
The purpose of a program review is to protect the integrity of your e-Learning
initiative.
Use this opportunity to make something good even better!
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29. Program Management - Measurement
Analyze & Capitalize
Look for clues in usage and growth statistics
to identify success trends as well as hidden
roadblocks
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30. Program Management - Resistance
Road Blocks - Combating Resistance
• No matter how prepared, we are likely to come across
roadblocks that require an effective work around
• Advance preparation and checks along the way always
help
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31. Program Management - Discussion
• Road blocks you might experience
Not Enough Time
No Help
Communication
Not Relevant
Fear and Anxiety
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32. CASE STUDY
Middle East bank imbibes “work and
learn” culture through eLearning

33. Middle East bank imbibes “work and learn”
culture through eLearning
Company Profile Requirement
It is a GCC’s first Shared Services company and have The bank aimed to rapidly equip their employees on
carved out a brand new industry in its region. They the knowledge of using the new software- Finacle
expanded from just 200 employees to 1,600 and have by Infosys in the shortest time possible, keeping
sights set on becoming a 7,000-strong company by 2017. the efficacy of knowledge intact to result in better
Its leadership team has institutionalized a combination productivity of the work force.
of structured problem solving methods like Lean, with
innovative thinking, proven re engineering methods and
cutting edge technology
Solution
24x7 Learning customized and designed a module
such that users were able to “Work and Learn”,
continuously. The course thus designed, was
simulation based in Arabic and English. To ensure
ease of understanding and application of a task
within the new system, the courses comprised of
demonstrations followed by simulated exercises to
enable the learners to first see and then apply their
learning into practice- the Kaizen way of learning.

34. How We Can Assist You In Reinforcing
Company Culture by Voices of
Distinction

35. 50 Lessons™-Video-Based Leadership
Solution
OVERVIEW
• Over 1200 digital business lessons featuring more
than 250 recognized global business leaders
• Compelling story-based approach to capturing
and sharing critical business lessons
• 3-5 minute video lessons; short, engaging and
shot to broadcast standards

36. 1200+ Video Assets
Over 240 Executives and Global Thought Leaders

37. CXO Insights Lessons Summary
Ideas for action
Questions to ask

38. 24x7 learning team consults on the following
aspects

39. Consulting Services
• Understand the aspects of your organizational structure and culture that
impact your e-Learning program
• Align your e-Learning program goals to corporate business objectives
• Set realistic program goals and success criteria
• Identify opportunities to integrate e-Learning into strategic development
initiatives
• Effectively communicate about and market your program
• Measure the success of your e-Learning program

40. 24x7 Learning Pvt. Ltd
Ulsoor Lakefront, Bangalore,India
Phone: +91-80-4069 9100
contactus@24x7learning.com
www.24x7learning.com
www.learntrak.net
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