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Creating more Life within Indian Financial System (David Wallack)
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World Appreciative Inquiry Conference 2012
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Presentation used at the #2012waic Conference - Ghent, Belgium
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Creating more Life within Indian Financial System (David Wallack)
1.
Crea%ng(Life(in(the(Indian(
Financial(Sector( Dave%Wallack% IFMR%Trust%
2.
What%is%Finance?% • Tapping(the(Resilience(of(the(Whole%%
– to#manage#sickness,#injury,#the3,#death,#fire,#earthquakes,# weather% • Growing(with(the(Whole(( – access#to#world#class#investments#that#grow#faster# – access#to#diverse#investments#unaffected#by#local#ups#and#downs% • Investment(in(Dreams( – entrepreneurship,#educa>on,#travel,#making#a#difference,# preserving#tradi>ons% • Moving(money(over(%me( – i.e.%making%future%harvest%revenue%available%for%school%fees%due% today% • Moving(money(over(space( – Transferring%money%safely%from%downtown%London%to%a%village% in%India%
3.
Groups(of(Women(Building(A(Community((
4.
Entrepreneurs( Star%ng(a(new( venture(
5.
Increased(Poten%al(Through(Educa%on(
6.
Expanding(Manufacturing( Capacity(
7.
Local%Employers% Expanding%Product%Line%
8.
Extending(( Working(Capital(to( Retail(and(Distribu%on(( outlets(so(they(expand(( The(set(of(things(people(( can(access((
9.
The%System%
Academics% Regulators% % Insurance% % MFI% % MFI% Co.% Banks% % NGO’s% % Funds% % MFI%Industry% Mainstream%Customers% Low%Income%Customers% (100%million)% (1%billion)%
10.
My%Path%in%AI% • ParQcipated%in%my%first%AI%process%in%2009% • 3%months%later%went%to%Nepal%conference% •
8%months%later%shut%down%the%company%for%3% days%and%led%an%AI%Summit%
11.
AI%as%a%organizaQonal%competence%% • Throughout%the%organizaQon%there%is%an%
“unconscious%competence”%in%basic%AI%skills%–% appreciaQve%interviewing,%finding%themes%in% small%groups,%etc.% • We%have%a%strong%second%line%of%facilitators% emerging% • AI%is%impacQng%the%way%we%do%business%and% we%are%constantly%experimenQng%with%how%to% bring%AI%as%a%philosophy%into%our%work%
12.
Hope%Microcredit% TradiQonally%the%investment%process%starts%with% what%is%called%“due%diligence”.%%The%investment%firm% has%a%raQng%tool.%%The%investee%is%rated.%%A%decision% is%made%to%invest%or%not%to%invest.% % In%October%2010%our%team%shi]ed%the%process%and% asked%the%company%and%30%of%its%employees%to%take% two%days%to%tell%us%about%Hope’s%strengths%and%their% vision%for%the%future%using%an%AI%frame.%%
13.
AppreciaQve%Investment% • Due(Dilligence(>(Due(Apprecia%on(
– A%dialogue%with%the%company%about%their%strengths% • Yes/No(>(Condi%ons(For(Investment( – Sharing%the%mission/purpose%behind%the%investment% with%the%investee%in%a%way%that%builds%a%trusQng% relaQonship% • Don’t(Call(Me,(I’ll(Call(You(>(Feedback( – A%commitment%to%contribuQng%beyond%the%investment% – Focus%on%long%term%development%
14.
Saija% Saija%is%a%MFI%working%successfully%in%the%poorest%state%of% India.%%% % Good%people%became%entrenched%in%their%financial%roles% (lender,%equity%holder,%etc.)%and%the%organizaQon%got%stuck.%% Outsiders%were%willing%to%help%Saija,%but%were%scared%away%by% the%internal%chaos.%%% % In%early%2011%we%invited%board%members,%senior%management,% the%entrepreneurs,%and%all%investors%to%do%a%2%day%AI%process% immediately%before%the%board%meeQng.%The%board%would%walk% out%of%the%AI%process%and%immediately%do%the%board%meeQng.%
15.
Board%Summits% • Management(v.(Labor(v.(Investors(>((Whole(
– Geang%the%board%to%think%as%a%whole% • Roles(>(People( – Shi]ing%beyond%fiduciary%roles%and%tapping%into% people%and%their%values/dreams% • Plan(>(Mission( • Pacify(the(Board(>(Des%ny(Recorded(into(the( Minutes( – Tapping%into%exisQng%mechanisms%to%drive% implementaQon%
16.
IFMR%Capital%Partners%Meet% The%microfinance%industry%went%through%a%crisis%in% 2010b11%that%made%it%hard%for%them%to%raise%money.%% Moreover%the%industry%was%demonized%and%its% leaders%were%vilified.%%%% % As%this%crisis%was%passing%in%late%2011,%we%invited%40% micro%finance%CEOs%to%have%a%2%day%dialogue%about% how%MFIs%and%the%MFI%Industry%could%become%so% proacQve%and%heoric%as%companies%and%as%an% industry%that%customers,%partners,%regulators,%and% the%media%would%stand%up%and%protect%the%industry.%
17.
Industry%Summits% • Sense(of(Isola%on(>(Community(of(Allies( • Compe%%on(>(Shared(Core(
– Common%influences% – Common%mentors% – Common%vision%of%the%future% • Reac%ve(>(Proac%ve( – %From%poliQcal%risks%to%communQy%engagement% – Team%of%Leaders%designing%the%future%
18.
Wealth%Management% In%2008%we%started%a%business%to%transform%the%the% way%that%financial%products%were%offered%to%low% income%households.%%% % Our%innovaQon%was%to%provide%the%kind%of%financial% planning%that%the%richest%of%the%rich%would%get%to% the%poorest%of%the%poor.%%% % We%now%serve%250,000%people%across%200%villages,% and%will%reach%500,000+%across%400%villages%by%April% 2013.%%And%that’s%just%the%beginning.%%%
19.
Wealth%Management%Dialogue% • Diagnosing(Problems((>(Dialogue(About(
Future( • Saving(People(>(Doing(Business( • People(>(Economies( – Household,%Village,%Regional%Economy% • Outsiders(>(Insiders(
20.
21.
22.
23.
24.
Now%
25.
AI%CRM%Technology%(1/2)% • Discovery(
– Cataloging%the%Assets%of%the%Household%–%Objects%and%Skills% – Mirroring%Back%How%They%Can%Be%UQlized%as%a%Business% – Displaying%the%Strengths%of%the%Household% • Dream%%% – ProjecQng%Forward%The%Benefits%of%Entrepreneurship% SimulaQng%Price%and%Mortality%Variance% – ProjecQng%Future%Expenses%(Marriage,%Children,%EducaQon)% – Making%the%Dream%Come%Alive%
26.
AI%CRM%Technology%(2/2)% • Design(
– Financial%Products%as%the%Design%Language% – Use%Products%To%Prototype%the%New%Dream%“Real% Time”% • Des%ny( – Financial%Products%only%sold%through%the%planning% process% – Follow%up%and%planning%constantly%triggered%
27.
KGFS%Brand%Summit% In%May%2012,%we%are%running%1%day%events%in%all%of%our% franchisee%enQQes%with%frontline%employees%and% customers%who%love%our%brand%to%understand%the%posiQve% core%of%the%brand%and%how%it%should%play%into%the%12%key% customer%and%employee%interacQons%that%make%up%our% retail%finance%business.% % Some%of%them%will%come%to%our%headquarters%to%do%a%2% day%process%with%the%design%team%to%use%clay,%fabric,% styrofoam,%popsicle%sQcks,%and%other%art%to%“rapid% prototype”%what%our%branches,%uniforms,%and%other% objects%should%look%like%given%their%dream%of%our% customer%interacQons.%%%
28.
Crop%CulQvaQon%Summit% In%September%2012%we%are%starQng%a%series%of%events% focused%on%designing%a%higher%equilibrium%for%all%parQes% involved%in%the%economic%acQvity%of%the%regions%we%touch.%% The%first%event%is%focused%on%crops,%then%we’ll%move%to% animal%husbandry,%retail,%and%so%on%with%the%intenQon%of% doing%an%event%every%3%months.%%%% % • Regional(Economic(Development(
– Supply%chains,%Product%design,%Beker%analyQcs% • Whole(System( – Farmers,%Distributors%(Mandi),%ScienQsts,%Retailers,%Local% Government%Officials,%Banks,%Insurance%Company%
29.
Thank%you% • AI%as%a%revoluQonary%act% • Design%as%leadership%funcQon%along%with%the%
execuQve%funcQon% • Keeping%it%fun% – For%the%parQcipants%and%the%facilitator%too%
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