The document discusses Appreciative Inquiry (AI) and the importance of sustaining the energy generated through the AI process to ensure change happens. It explains that AI focuses on discovering an organization's positive past to unlock positive emotions. This generates energy to collectively envision a positive future. However, for changes to be implemented and the envisioned future to be achieved, organizations must sustain this energy over time by maintaining focus on the agreed upon actions through structures like clear ownership, progress reporting, and periodic meetings. The document provides two cases where one organization was able to sustain energy and progress toward its destiny while the other lost its way due to a lack of awareness about sustaining energy.

1. Appreciative Inquiry :
Going beyond connectedness,
Sustaining the energy and
making change happen.
Ameet MATTOO
Luke Chandekar
STMicroelectronics - India.

2. April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

3. Appreciative Inquiry :
Going beyond connectedness,
Sustaining the energy and
making change happen.
Ameet MATTOO
Luke Chandekar
STMicroelectronics - India.

4. Positive Emotions
• In AI, Focus is a lot on
Discovery.
• To discover the positive
past of the system.
• And the conditions which
made this positive past to
happen.
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

5. Positive Emotions
• It is like un-locking the
current state of mind.
• and getting people in
touch with the positive
emotions of the past
and relive them.
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

6. Energy Generation
• Emotions are the driving
force behind humans.
• The positive emotions
generated, in turn
generates a lot of energy.
• And suddenly the group
finds itself to be energized.
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

7. Positive Future
• The energy generated is strong
enough for people to Dream of
a positive future.
• This is an excellent example of
the inherent potential in all
human beings – waiting to be
harnessed.
• They are able to collectively
think of a positive future,
which otherwise might not
have been considered.
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

8. Next – The Challenge !
• In an AI Workshop, the team
focus on Discover, Dream & Discover
Design.
• For it to reach the Destiny, the Dream
Organisation needs to Sustain
the energy generated.
Design
• And continue to focus on the
actions generated, to
make change happen!
Destiny
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

9. Typical Org Systems
Actions
Structure Thoughts
Emotions
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

10. Typical FOCUS in an Org Systems
Actions
Structure Thoughts
Emotions
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

11. FOCUS in an AI Process
Actions
Structure Thoughts
Emotions
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

12. FOCUS in an AI Process
Actions
Structure Thoughts
Design
Dream
Discover
Emotions
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

13. After the AI Session
Actions
Destiny
Structure Thoughts
Design
Dream
Discover
Emotions
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

14. After the AI Session
Actions
Destiny
Structure Thoughts
Design
Dream
Discover
Emotions
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

15. Two cases with different results.
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

16. CASE 1
AI in merger of two teams and
define a new Vision.
RESULT :
 Discover their own strengths and
that of the other team too.
 Dream a future for the new
organisation.
• The emotions were positive and
energy high.
The team seemed to have lost their
 Design the path to the future. way in the path towards their destiny.
It was not an issue of intent
• However the teams were left to
or willingness,
themselves to implement the but lack of awareness and
Actions generated. sensitivity towards the effort
needed to sustain,
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

17. CASE 2
AI to improve engagement and
define purpose and vision. RESULT :
 The Dream, Discover and Design  Self lead task forces
phases were similar to Case 1.  Progress reporting on a
monthly basis..
 In contracting, we sensitized the
manager about the need to
sustain the energy.
 Actions were generated with a
clear owner defined.
 Monthly follow-up meetings
were scheduled. The team made a steady
progress towards their destiny.
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

18. How to Sustain?
• Clear Ownership (SMART-O Goals).
• Re-visit the Container.
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar

19. Thank You !
Please send your suggestions & feedback
@ ameet.mattoo@gmail.com
April 2012
AI : Going beyond connectedness, Sustaining the energy and making change happen. : Ameet Mattoo, Luke Chandekar