2. INDEX OF CONTENTS
1. Introduction of Project
2. Introduction to Hospital
3. Infrastructure of the hospital
4. Functionality and Growth
5. Job profiles and opportunities for MBA students
6. Conclusion
7. Bibliography
INTRODUCTION OF PROJECT
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3. The students were required to visit the premises of the assigned hospital. On the basis of the visit, the project
report talks about:
 What kind of organization Narayana Hrudayalaya is
 Functionality of Narayana Hrudayalaya
 Job offerings for management graduate
 Idea about salary structure
 Job description and opportunities for MBA students
 Employees
 Company’s growth
 Other information
INTRODUCTION TO NARAYANA HRUDAYALAYA
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4. Some describe it as a place of worship; some prefer to entitle it as the dwelling of saints who cure.
Narayana Hrudayalaya, Bangalore is one of the biggest hospitals in the world. It is being marketed as one of
the largest hospitals, with a heart.
Dr. Devi Prasad Shetty
History
Narayana Hrudayalaya, Bangalore was established in the year 2000 by Dr. Devi Shetty under the guidance of
the Asian Heart Foundation (AHF). Its Jaipur branch was opened in 2010.
Facilities at Jaipur
 Multispecialty Tertiary Care Hospital at an Affordable Cost
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5.  High Quality Care
 Equitable distribution of World Class Healthcare at reasonably priced cost
 45% of bed strength is Critical Care beds
 Largest number of Critical Care beds in any Hospital in Rajasthan
 Largest Dialysis Centre with 16 units at affordable cost
 Only Hospital in Rajasthan performing Pediatric Cardiac Surgery on babies with Congenital Heart
Defects.
 High end nursing care
 State of the Art Diagnostic equipment
Narayana Hrudayalaya Hospital, Jaipur provides Pharmacy Services with high quality standards by
knowledgeable workforce in a well - established manner.
Patient Safety Signature Campaign By Narayana Hrudayalaya Hospital, Jaipur (source http://www.facebook.com/narayanahrudayalaya )
Features: -
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6.  Genuine Medicines.
 Driven With Pharmacy Act Standards
 To Filling Up, Patient’ Needs With Responsibilities
 Managed by Trained Staff
 Round the Clock Pharmacy Service for Everyone.

Harsh Chitale, CEO HCL Infosyatems Ltd (left). and Dr. Devi Shetty, Founder, Narayana Hrudayalaya Hospitals, at the announcement of their partnership, May 17 2012
Narayana Hrudayalaya Hospitals Group has been awarded many honors:-
 Social Entrepreneurship Award – World Economic Forum – 2005
 India Innovation Award – 2004, By NDTV & EMPI (Awarded to Micro Health Insurance Division)
 Dr. B.C. Roy Award – 2004
 Citizen Extraordinaire, Rotary – 2004
 Sir M. Visvesvaraya Memorial Award-2003
 Ernst & Young- Entrepreneur of the year – 2003
 Padmashree – 2003
 Rajyotsava Award-2002
Notwithstanding helping so many poor patients, the hospital is known for being so competent, that it has a
higher profit margin (i.e. 7.7% after tax) than most American Private Hospitals (around 6.9%).
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7. INFRASTRUCTURE OF THE HOSPITAL
Narayanhrudayalya
Lower Ground Floor Ground floor First Floor
HR Department Front Office F. G. W.
Quality control Finace and pharmecy OT
Marketing
Cafeteria ITU
Department
Food and bevereges Blood bank NICU
House keeping Laboratory ANC
Maintainence Cath Laboratory
Store CCV + Store
Staff Cafe
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8. FUNCTIONALITY AND GROWTH
Functionality of some major departments is high lightened underneath.
Human Resource Department
1. Resume Sorting and screening
2. Recruitment of staff
3. Joining formalities
4. Introduction and orientation
5. Training and development
6. Staff of around five people and is headed by Ms. Vishnupriya.
Quality Control Department
1. Monitoring
2. Auditing
3. Ensure standards and maintain ISO certified paradigm
4. Staff of around 3 people
Note: JCI audits are carried out frequently. Recently audits will be carried out from July 23 to July 27, 2012.
Marketing Department
1. Campaigning
2. To create visibility
3. Suggestion system
4. Headed by Ms Neeru Bansal
Food and beverages Department
1. Preparation of food and beverages
2. Most is outsourced (via JPHS)
3. Staff of around 38 people.
House Keeping Department
1. Consists of supervisors and house keepers
2. Staff work in three shifts (morning, evening and night)
3. Workforce of around 118 members
Maintenance Department
Regular maintenance of:
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9. 1. Solar system (panel of 80 plates)
2. Water management system (electronic by JVVNL)
3. Digital generator
4. Heating, ventilation and air control
5. Medical supplies
Growth
There are many activities to increase the overall personality of the employees such as:
1. B.L.S (BASIC LIFE SUPPORT )
2. P.P.E. (PERSONAL PROTECTIVE EQUIPMENT)
3. H.E.I.C.S. (HOSPITAL EMERGENCY INCIDENCE COMMAND SYSTEM)
4. They conduct an exam also where they provide the passing candidates with a certificate.
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10. JOB PROFILES AND OPPORTUNITIES FOR MBA STUDENTS
The hospital provides job opportunities to MBA students in various departments:
 Internships in HR, marketing, finance sectors
 Various management posts such as Sr. HR manager, etc.
 Training
Narayna Hrudalaya is a decent choice for career development. As per observation, they aspire for good
leadership and planning skills, encourage employees by recognitions and awards and have a good working
environment.
The salary structure varies from employee to employee. For example, an experienced HR manager may get
around 18,000 per month, whereas a fresher might be able to obtain around 10-12 K per month.
To understand the need of managers in the hospital, the job description of a Senior Manager in finance is
given below as an example:
Job duties:
- Cash (to ensure cash collections deposits in bank)
- Materials (to maintain separate accounts for consumable purchases for each department)
- Payments (to ensure timely payments to suppliers and other issues)
- Statutory Payments
- Payroll
What Employees Speak About The Hospital?
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11. Akshay Oleti
When I think about NH, the first words that come to my mind is "Constant Drive to Improve". Every person in
the management is continuously looking at making the workplace better for employees. There is huge scope
for learning here and this keeps me ticking everyday. You can see our people smiling all through the day and
that is proof enough to show how happy we are at work.
CONCLUSION
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12. Narayana Hrudalaya group is a promising organization for management students interested in healthcare
industry. Although the hospitals are known for specialized cardiac surgeries, other treatments are done
effectively.
In Jaipur, the sickbay is located in industrial area far away from main city. They aim to treat middle class and
rural patients at low costs and good services. In spite of providing good services at comparatively low profits,
the hospital earns high revenues. According to the individual - audited financial statement for the Year of
2011, total net operating revenues for the hospital increased with 45.27%, from INR 327.34 tens of millions to
INR 475.54 tens of millions.
They offer job opportunities for almost all segments related to administration (marketing, IT, finance, sales,
HR, etc.) with reasonable growth opportunities. The hospital also provides internships and trainings to
students.
BIBLIOGRAPHY AND ACKNOWLEDGEMENTS
We are grateful to Ms. Ajeta Bhatia for her support and guidance.
We also give heartiest thanks to Ms. Rajeshwari Ranawat (intern at Narayana Hrudalaya and student of IILM-
AHL PGDM 13 batch) to help us carry out the project.
Online Sources:
http://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CHEQFjAA&url=http%3A%2F
%2Fwww.narayanahospitals.com%2F&ei=Ka8LUIfJEsfqrQeWu5jJCA&usg=AFQjCNEvVIR8O87ok_I6W0_qflQHfs
fXVg
http://www.securities.com/Public/company-profile/IN/Narayana_Hrudayalaya_Pvt_Ltd_en_2445319.html
http://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CHkQFjAC&url=http%3A%2F%
2Fen.wikipedia.org%2Fwiki%2FNarayana_Hrudayalaya&ei=Ka8LUIfJEsfqrQeWu5jJCA&usg=AFQjCNFHMnWZRj
3iPbmXl_qanCUdI2s44Q
http://www.facebook.com/narayanahrudayalaya
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