UTEC Gestión Hotelera Hotel Rooms types and reservations Unit 3 Hotel Industry

1. ROOM TYPES

2. In Hospitality, the days of a hotel only
offering guests standard rooms for
reservations are long gone! Nowadays,
there are myriad room types and suites at
hotels around the world – a delightfully
eclectic selection – meaning that any size
of group and most preferences can be
catered for.
Of course, variously sized and styled
room are made available at differing
rates, but prices can be adjusted
depending upon occupancy, time of year,
and other factors.

3. Rooms tend to fall into categories when it comes to price-bands, the type of décor,
whether a room is pool-side or ocean-side... Images and descriptions of main
features and amenities applying to each room category will usually be included on
a hotel’s brand website and across its distribution channels.
Even though rooms may vary hotel by hotel, the following room-type definitions
are common:

4. Single:
A room
assigned to one
person. May
have one or
more beds.

5. Double:
A room assigned
to two people.
May have one or
more beds

6. Triple:
A room
assigned to
three people.
May have two or
more beds.

7. Quad:
A room assigned
to four people.
May have two or
more beds.

8. Studio:
A room with a
studio bed – a
couch that can
be converted
into a bed. May
also have an
additional bed.

9. TYPES OF SUITES
Types of Suites can include:
Master Suite:
A parlour or living room
connected to one or more
bedrooms.

10. TYPES OF SUITES
Mini-Suite or Junior Suite: A single room with a bed and
sitting area. Sometimes the
sleeping area is in a bedroom
separate from the parlour
or living room.

11. Connecting rooms:
Rooms with
individual entrance
doors from the
outside and a
connecting door
between. Guests
can move between
rooms without
going through the
hallway.
Adjoining rooms:
Rooms with a
common wall, but
no connecting door.
Adjacent rooms:
Rooms close to
each other,
perhaps across the
hall.

12. Duplex:
A room which is
been spread on
two floors
connected by an
internal staircase

13. Cabana:
A room which is
near a water
body or beside
swimming pool.

14. STAY
Stay is the period of time that a customer
stays in a guest room of a hotel. Stay is
your overnight visit at a hotel where you
will need an accommodation to stay
regardless of the number of nights.
For example, whether if you are staying
at a hotel for 2, 5, 10 days or even 2
weeks, that is still counted as 1 stay. If
you visit the hotel 10 times and stay 1
night each time you visit, that will be
counted as 10 stays.
This is the reason why hotel businesses
also have a ALOS (Average length of
stay) in order to calculate the length of
stay of their guests in the hotel.

15. CUT OFF: They
need to submit
reservations before
a certain date, the
cut-off date,
otherwise the
rooms will be
released back into
the general
inventory for the
hotel to sell via
Closed to
Departure CTD:
stands for Closed
to Departure. It is a
specific set of days
guests cannot
make their
reservation for with
this date as check-
out.
Closed to Arrival
CTA:
stands for Closed
to Arrival. It is a
yield tool used to
close days our from
reservations
arriving on a
particular day..

17. Reservation:
it is a booking in advanced for a space for a specified period of time.

18. Reservation activities
• Conduct reservation inquiry
• Determine room and availability
• Create reservation record
• Confirm reservation record
• Maintain reservation record
• Produce reservation reports
• Research, plan, and monitor
reservations

19. GUARANTEED:
ensures that the
hotel will hold a
room for the guest,
in order to do that
guest must provide
with: prepayment,
credit card, deposit
or travel agent
voucher
NO
GUARANTEED:
The hotel holds the
room until a stated
reservation
cancellation hour
(usually at 6 pm)
INQUIRY:
Guest can
communicate in:
person, pone,
email, telex, online