UTEC Hotel indsutry Specialized English Mrs Cabrera Campos

1. HISTORYOFTHE
HOTEL INDUSTRY

2. The beginnings

3. Let’s start from the beginning. According to the Oxford
English Dictionary hotel is “An establishment providing
accommodation, meals, and other services for travelers
and tourists.”, but where does the word come from?
Its origin goes all the way back to the Old French word
hostel, later transitioned into hôtel and adapted by the
Middle English.

4. MIDDLEAGES
With the rise of the Christianity in the Middle Ages came the
increase in the popularity of the monasteries and abbeys. Unlike
their Roman counterparts, they offered a bed and a supper to all
the travellers, not just the politicians and the rich. Especially
those going to the religious sites could find a place for
themselves inside. In those times inns started to appear all
around Europe.They were not, however, what we associate the
word “hotel” with today. They were inns, with small rooms,
often for share, taverns, stables and houses of the owners all in
one place. At first, they were lodgings mostly for the pilgrims.

5. MIDDLEAGES

6. 17th century
Coaching inns became very popular.Their
responsibilities included hosting travellers, offering
them food, changing their tires and tending to the
horses. Among their guests were the private travellers,
public coaches and even the mail coaches.

7. 17th century

8. COFFEE
HOUSES
XVII AND XVIII
CENTURY

9. English coffeehouses in the 17th and 18th centuries were
public social places where men would meet for conversation
and commerce. For the price of a penny, customers
purchased a cup of coffee and admission.Travellers
introduced coffee as a beverage to England during the mid-
17th century; previously it had been consumed mainly for its
supposed medicinal properties. Coffeehouses also served
tea and hot chocolate as well as a light meal.

10. The historian Brian Cowan describes English coffeehouses
as "places where people gathered to drink coffee, learn
the news of the day, and perhaps to meet with other
local residents and discuss matters of mutual concern.
Topics like theYellow Fever would also be discussed.The
absence of alcohol created an atmosphere in which it was
possible to engage in more serious conversation than in an
alehouse. Coffeehouses also played an important role in
the development of financial markets and newspapers.

11. ANY RESEMBLANCE?

13. 1792
In 1792 the first publicly held hotel, called the City Hotel, opened
in NYC. The first hotel in the present sense of the word, the
Tremont House, opened in Boston in 1829. It was a quite
remarkable place, that set many “firsts” for the industry. Most
notably it was the first hotel with indoor plumbing and indoor
toilets and baths

14. CESAR RITZ
In order to learn the restaurant business, Ritz got a job at
the finest restaurant in Paris, theVoisin, until the Siege of
Paris of 1870 caused shortages of food and fuel and put an
end toVoisin’s business. After the Franco-GermanWar,
Ritz worked as maitre d’hotel in the Hotel Splendide in
Paris, where he again came in contact with the celebrated
and the wealthy. He served as a guide to continental taste
for suchAmericans as CorneliusVanderbilt and J.P.
Morgan, who came to Paris in the 1870s.

15. SAVOY
HOTEL
In 1888, he opened the Conservations Haus restaurant with
Auguste Escoffier in Baden-Baden, and the two were then
invited to London by Richard D'Oyly Carte to become the
first manager and chef of the Savoy Hotel, positions they
held from 1889 until 1897. Ritz put together what he
described as "a little army of hotel men for the conquest of
London".The Savoy under Ritz was an immediate success,
attracting a distinguished and moneyed clientele
headed by the Prince of Wales, including the British and
European Royal families

16. RITZ HOTELS
By the late 1890s, Ritz was an extremely busy
man, with hotel enterprises in Rome, Frankfurt,
Salsomaggiore, Palermo, Biarritz, Wiesbaden,
Monte Carlo, Lucerne and Menton and projects in
Madrid, Cairo and Johannesburg. According to his
wife, "César's suitcases were never completely
unpacked; he was always either just arriving from
or departing upon a new journey

17. "Never say no
to a client
even if he asks
for the moon"

18. The most important contributions of its management to the hotel industry are:
• Room service
• Bathrooms inside the room
• Larger rooms and more luxurious decoration. Remove the wallpapers and change them for
painting, as well as furniture and luxurious decoration.
• Personal attention
• Hierarchical differentiation of personnel through the use of uniform
• Change the dining rooms for restaurants. Reduced table sizes, serving fewer diners.
• Sommelier figure
• Install the mentality in the rest of hoteliers of the service that had to be provided, with
specialized and personalized services to the guest

19. Hotel that we
know today
In 1792 the first publicly held hotel, called the City
Hotel, opened in NYC.The first hotel in the present
sense of the word, theTremont House, opened in
Boston in 1829. It was a quite remarkable place, that
set many “firsts” for the industry. Most notably it was
the first hotel with indoor plumbing and indoor toilets
and baths. It was also the pioneer in terms of reception
as well as everyone’s favorite – free soap.

20. Growing
interests
1983 was the year when the hotel real estate market came to
life. More people were interested in building and buying hotels.
The interest in creating more of them grew and, as a matter of
fact, hasn’t stopped growing ever since.That is why today we
can choose from over 17.5 million guest rooms all around the
globe.
One big move for the industry was selling the Intercontinental
Hotels to the Japanese Seibu Holdings, Inc. by the Grand
Metropolitan. It was one of the first major acquisitions that
started the trend.

21. Going digital
What made the biggest difference, apart from the cheap flights,
was the creation of the Internet. This global system of computer
networks changed the World. It was the beginning of the hotel
websites. Hotels could now advertise themselves and as a result,
gain more visitors. Moreover, the guests can now rate their stay
and either warn other travelers or persuade them to go to the
certain location. It is now easy for them to find the hotel they
like, in the perfect location, and even make the booking without
leaving the comfort of their own house.

22. Going digital
It did not take long for the Online Travel Agencies to emerge.
They offer many travel related services for their visitors, mostly,
however, booking possibilities for the hotels, cars and more.
Smartphones and tablets make the booking process even easier.
People can now control almost every aspect of their journey
from any place and at any given time. Each day apps emerge,
not only for the hotels and OTAs but also innovative solutions
for the travellers. They make any trip easier and any problem
solvable.