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Marketing Decision for Retailers
Switch target markets
by replacing inexpensive
jewellery with high
margin product
Result - Zales lost it’s
traditional customers
without gaining any
new ones
CHANNELS
PROCUREMENT
• Demand Forecasting
• Merchandise selection
• Inventory
Management
• RFID systems
• Advanced Analytics
• Offers wide array of products
• Quality product at affordable price
• Reward for loyal customers
• Runs regular promotional schemes
• Investment in technology
Other Factors
• Services
• Store atmosphere
• Store activities and
experiences
Created by:
Mohd Wasil
IIT Delhi
During Internship by
Sameer Mathur, IIM Lucknow

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Marketing decisions