Would you like to watch the webinar recording instead of browsing through the slide deck on your own? Watch the recording of our Interactive NHS Webinar where we looked at three success stories of NHS Trusts that implemented the 10to8 Patient Scheduling System. Listen to one of our NHS clients talking about how they eliminated long queues at their Phlebotomy clinic and what other results they have seen.* We asked our webinar audience to participate in three poll questions to gauge their opinion on topics related to data insights, software solutions, and patient flow improvements. We reflect on these results at the end of the video.* Watch the recording here: https://10to8.com/blog/interactive-nhs-webinar/ If you have any questions about the webinar or our booking solution, please reach out to us via nhs@10to8.com. You can also book a discovery call here: https://10to8.com/nhs-book-a-call/​ *The video interview is only available in the webinar recording or upon request. *Find the poll results and listen to the discussion in the webinar recording.

1. Hosted by Anna Kocsis - 10to8
11th March 2021
Modernising NHS Patient Flow
with a Booking System
Jacob Buckland
Head of Business Transformation
10to8 Patient Booking System

2. ● Welcome
● Modernising the patient flow with self-service bookings
● Automated scheduling for mask fittings on a giant scale
● Transforming crowded walk-in clinics
● Poll results
● Questions
Nice to meet you
Jacob Buckland
Head of Business Transformation
10to8 Patient Booking System

3. Modernising the patient flow
with self-service bookings

4. The problem...
● Crowdedness: how to transform clinics from walk-ins to scheduled appointments
● Backlog of booking requests: how to tackle 2000 email and phone booking requests
● Heavy workload and admin staff pressure: 10+ staff members allocated to
manually managing appointments
Book a chat: 10to8.com/nhs-book-a-call
“We are dealing with a crisis, and we could absolutely not manage
without 10to8.” - Sanjiv Luckhea, Assistant Director CHSCS - NHS North East London
Foundation Trust.

5. ● Implemented self-service patient
booking website
● Introduced auto-reply email to
appointment requests
● Extracted patient behaviour
insights with 10to8’s reporting tools
Book a chat: 10to8.com/nhs-book-a-call
The solution...

6. The results...

7. Are you struggling to implement
effective changes - because you
don’t have a way of gathering
insights into patient behaviour?
(Such as forecasting demand, crowdedness, missed
appointments and overall clinic performance.)

8. Automated scheduling for mask fittings

9. The problem...
Book a chat: 10to8.com/nhs-book-a-call
● Replacing the manual process of organising face mask fitting on a large scale
● Forecasting demand and crowdedness to keep staff safe
● Optimising staff workflows and the CCG’s budget allocation
“As a CCG, we hardly ever need to schedule appointments on a large scale
directly, so we didn’t have a system in place. I didn’t anticipate how
greatly useful 10to8 was going to be, especially in predicting the demand
and planning ahead.” - Thomas Kinrade, PPE Manager, NHS Nottingham and
Nottinghamshire CCG.

10. The solution...
● Appointment booking private link
sent to care providers and put on news
bulletin
● Information gathered safely, in
advance, at the point of booking
through 10to8’s customisable pre-
booking questionnaire
● Gained insights with 10to8 reports and
forecasting busy times and services
Book a chat: 10to8.com/nhs-book-a-call

11. The results...

12. Did your NHS Trust have to quickly
implement a software solution in the
last twelve months to deal with the
implications of the pandemic?
(For example, patient booking system, virtual queuing, patient
reminders.)

13. Transforming a walk-in clinic
to safe appointments

15. I agree that an automated patient
booking and reminder system
would improve my clinic’s
performance.
(Modernise the patient flow, help avoid overcrowdedness,
reduce missed appointments and admin.)

16. Remote consultations:
● Only see patients face-to-face when necessary
● Avoid crowded clinics
● Keep staff safe
Schedule remote consultations, staff
meetings and training via:
● Telephone
● Microsoft Teams
● Zoom Video Conferencing
Book a chat: 10to8.com/nhs-book-a-call

17. Urgent GP referrals
Reduce the manual process of GP’s referring
patients to hospital appointments.
Control who can book appointments:
● Private booking links
● Dedicated booking pages
● Questions asked at the point of booking
Book a chat: 10to8.com/nhs-book-a-call

18. COVID-19 and other
vaccinations
Use 10to8 for arranging flu jabs, COVID-19 and
other vaccine appointments:
● Schedule short appointments at scale
● Send reminders to increase patient
engagement and attendance
Book a chat: 10to8.com/nhs-book-a-call

19. Results of the poll

20. Please ask any questions
and book a call with us for today
Contact us:
+44 208 106 5590 or
nhs@10to8.com