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CREATIVE THAT CRACKS
THE CODE
EARLIER WEB BROWSER
Polluted with mortgage refinancing and weight-loss ads
NOWADAYS WEB BROWSER
ad-optimizing technologies and filter-defying product placement, search-based ad
serves, real-time media bidding, and location-based features.
HENCE WE CAN SAY THAT :
MARKETING IS A SCIENCE
NOT
AN ART
SIX CAMPAIGNS THAT CRACKS THE CODE OF
ADVERTISING :
1
Variations on a meme:
wonderful Pistachios
• Advertising creative knows the power of memes
• Wendy’s tagline “Where’s the beef?” were picked up and repurposed
from preschools to presidential debates.
PISTACHIOS CAMPAIGN AND ADS
• The campaign started using celebrities which was successful
• National TV spots in its first year yielded a 233% increase in sales.
INDIAN CONTEXT
Adidas India ad
SOME INSIGHTS ABOUT ADIDAS INDIA AD
• The idea is to connect people , give goodies & promote their product
• The brand’s objective is to create a buzz about the Adidas Originals Store that has
been newly launched in Chennai via Twitter and also drive more walk-ins to the
store
• User have to tweet with a hashtag #tweetatee between 5pm & 5:15 pm to avail free
tee
2
• Plenty of advertising is already embedded in electronic games
• The new wrinkle is that gaming can be embedded in ads
• Coca cola china TV ads allow viewers to “chok” bottle caps flying across their tv
screen
• Electronic games started out as all whiz-bang technology
• Today’s gamers demand not only stunning visuals but also narrative and
emotional depth
3
Collaborating
with Crowd:
Oreo Cookies
CROWDSOURCING
• Business world rediscovered, crowd sourcing is way to get fresher,
better ideas
• Tongal can be used to extract ideas
CROWDSOURCING
• Time commitment asked to the crowd measures in minutes
• 99% of the people lacks time & engagement
• Brand launched a 100 day series of cookie designs
• Invited people to nominate pegs every morning & vote later for best
design
Sharing of Oreo's
Facebook page rose by
4,400%
INDIAN CONTEXT
Zomato Crowdsourcing For It’s New TVC #20toMillion
• 20 seconds of creative work can fetch you a Million
• Zomato is on the hunt for it’s next television commercial and instead
of going to a well-known agency, it is knocking at your doors
• The winner will be awarded with Rs 5 lakh
4
Just Enough
Humour:
Kia Motors
America
• Kia motors America showed roads filled with hamster wheels
• Evoked the drab mindlessness of daily commute
• The hamster ad showed everyone a “new way to roll”
• They’re funny but not uproariously so.
• That is the key to their product selling success
• “excessive amounts of entertainment” tend to backfire and actually
reduce an ad’s persuasiveness”.
• There is not a single humorous line in two of the most influential
books in the world, bible and the Sears, Roebuck catalog
• Be Funny but not too Funny
• You can entertain a million people and not sell one of them
INDIAN CONTEXT
Vodafone –Zoozoo-
• Vodafone Zoo zoo's were launched during the IPL season by Oglivy &
Mather, India
• 25 zoo zoo commercials released each day till the end of IPL season 2.
• These scrawny big-headed creatures, Zoozoos are actually ballet dancers
dressed in white outfits while their facial expressions are black stickers
5
A New Social
Movement:
Marks and
Spencer
• “socially responsible” goods cost more to produce than alternatives and those
costs translate into higher prices
• When marketers gets committed social responsible goals tries to change
consumer behaviour
Marks and Spencer
• M&S and Oxfam launched Shwopping in April 2012
• CEO Marc Bolland : “We’re leading a change in the way we all shop for
clothing, forever”
INDIAN CONTEXT
Ford India “I Pledge To Drive Safe” Facebook Campaign
• The Facebook app had multiple pledges which can be chosen by fans with
badges to be earned
• It also has a leadership board displaying top pledgers
• The idea of safe driving was brought out through fun and sharing on
Facebook
6
Ads That “Go
Native”:
Neiman Marcus
and Target
• Content providers maintain an uneasy alliance with advertiser
• Ads enjoy greater attention when they are hard to separate from the content
that surrounds them.
• Target and Neiman Marcus teamed up on some merchandise and decided to
advertise it on ABC’s drama series Revenge
• First they opted for a “takeover” of the program
• Finally they hired the show’s cast to advertise for them
INDIAN CONTEXT
Cadbury diary milk advertising through Kaun banega crorepati (KBC)
• Cadbury diary milk promotes itself by providing the kbc winner with its
product.
MODULE 3
DECLINE AND DEATH OF BRANDS
• Branding used to differentiate sellers
• Customer based brand equity has been developed
• Death of a brand is preceded by slow and debilitating
decline over a prolonged period
Brand Equity – “ The differential effect that consumer
knowledge about a brand has on the customer’s response to
marketing activity ”
Famous Brands that declined over time :
• Pan America
• GM Oldsmobile
CAUSES OF BRAND DECLINE
PRODUCT EVOLUTION CYCLE
Monitored by 3 forces:
• Managerial and entrepreneurial activities (Generative force)
• The market environment (The selective force)
• Competitors’ actions and responses to marketing initiatives (Mediative force)
PRODUCT EVOLUTION CYCLE
Managerial actions (generative force) divided into 5 categories:
• Product quality
• Price increases
• Price cuts
• Brand neglect
• Inability to stay with target market
Brands often decline because of “leadership , management & employees
making excuses rather than making integrity” – Ron Strauss
PRODUCT EVOLUTION CYCLE
Environmental factors (selective force) :
• Markets-dynamic in nature
• Major market transformation impacts various companies
• Changes in legal environment
• Example – cigarette brands
• Affected by changes in legal environment
• Strong regulation and negative publicity
PRODUCT EVOLUTION CYCLE
Competitive actions (Mediative Force) :
• Onslaught from competitors
• Mergers and acquisitions
• Innovative changes
• Technological advancement
• Cost cutting
DECONSTRUCTURING BRAND DECLINE
To deconstruct brand decline , revisit brand equity concept
Three key elements of brand equity :
• Differential effect
• Brand knowledge
• Customer response
REVITALIZING BRAND
• Brand’s equity most valuable asset
• Lesser known brands can be valuable
• New brands costs lot of money
• Revitalizing existing brand is worthful
GUIDELINES FOR REVIVAL OF A BRAND
• Is the brand worth reviving ?
• Take a long term perspective
• Carefully reposition the brand , invest in it , & educate the market
• Correct mismanagement of the brand
IS THE BRAND WORTH REVIVING ?
Criteria for revitalization :
• Significant residual value
• Examine all three aspects of brand equity
• The revival cost must be comparable to the cost of new product
• Measuring the level of awareness
• Brands with :
singular focus
well defined differentiation
high premium
TAKING A LONG TERM PERSPECTIVE
• Long-term perspective is imperative
• Vision followed by well through out strategy & execution
Example – Netflix vs. Blockbuster
Blockbuster marketing strategy to tackle Netflix :
• Opened physical store to benefit total access online program
• Returning back a rented movie in return for a free movie rental
Results :
• Rental revenue increased from 4.9% to 10.4%
• Subscribers increased by 1 million
Example :
“ research was the primary tool used to revive the dewalt brand ”
- brand manager of dewalt
CAREFULLY REPOSITION THE BRAND,INVEST IN IT
& EDUCATE THE MARKET
• proper positioning
• Differentiation
Example – Oldsmobile
• Playing catch up with the competition
• Strong brand differentiation is not followed
Result :
• GM lost the Oldsmobile brand
Brand Repositioning :
• GM repositioned the brand by introducing Cadillac
CORRECT MISMANAGEMENT OF THE BRAND
• Failure to understand the reasons behind brand decline
• Inability to introduce new strategy
Ways to address themes behind brand decline :
Rebuild quality :
• Brand killed by poor quality
• Quality must be improved with cost
Example – Harley Davidson
• Improved quality
• Extended product line
• Cost cutting strategy
Result – sales increased
Example cont.… : Hyundai
• Significant investment in quality
• 100,000 mile service warranty
Results :
• Hyundai rated above Mercedes Benz in 2006
REBUILD QUALITY
RESIST TEMPTATION TO “MILK” THE BRAND
Aggressive form of milking entails :
• Cutting prices steadily
• Reflection of brand weakened position
Example : Apple
• Losing awareness
• Invested in MP3 technology , IPOD
• Came to forefront once more
Example : Levi’s
• Selling lower quality jeans hurts the image
• Needs to invest in styling the product
So what do we learn :
• Revitalization is a worthwhile exercise
• Doesn’t costs much
LET THE REVITALIZATION BEGIN !!
MODULE
It consists of:
price paid for some goods or
services.
Rents
Fares
Wages
Commissions
Adjusted by:
Rebates
Dealer incentives
Price understanding
Changing pricing environment
Market in south-asia
Affluent customer
Aspiring
customer
strugglers
Internet:buyers discriminate sellers
Internet:sellers discriminate buyers
Internet: both buyers and sellers discriminate each other
Negotiate prices in online auctions and
exchanges or even in person
Consumer psychology and pricing
•Price takers
•Accepts prices at face value
Consumers arrival at their perceptions of price
1.Reference prices : compare prices
2. Price quality inferences
3. Price endings
Adapting the price
Price adaption strategies
•Geographical pricing.
•Price discounts and allowances.
•Promotional pricing.
•Differentiated pricing.
Geographical pricing
Cash , countertrade , barter
Countertrade features:-
1.Barter
2. Compensation deal
3. Buyback arrangement
4. offset
Price discount and allowances
•Early payment
•Volume purchases
•Off season buying
Discount pricing is the modus operandi of
companies products and services
Promotional pricing
Loss leader pricing Special event
pricing
Special customer
pricing
differentiated pricing
Price discrimination –
1.first-degree ( demand )
2.Second - degree ( volume )
3.Tiered pricing - paying more with
higher usage
Responding to competitors’ price change
The company must consider:
1.Product’s stage in the life cycle
2. Company’s portfolio
3. Competitors’ intention and resources
4. Market’s price & quality sensitivity
5.Behaviour of costs with volume
6. Alternative opportunities
Homogeneous market
Cost cut?
Enhance its augmented product
Cost rise?
Match the price only if
beneficial to industry
Non-Homogeneous market
Issues considered in non homogeneous market
1.Why did the competitor change price ?
2. Does he plan to make the price change temporary or
permanent ?
3. What will happen to company’s market share & profit ?
4. What about other companies ? Will they respond ?
Low cost competitors
v
s
v
s
Response to Low cost competitors
1.Further differentiate the product or service
2. Introduce a Low cost venture
3. Reinvent as a low cost player
Setting the price
Selecting the pricing objective
1.Survival
2.Maximum current profit
3.MAXIMUM MARKET SHARE
4.Maximum market skimming
5.Product quality leadership
Determining demand
1.Price sensitivity
2.Estimating demand curves
3.Price elasticity of demand
estimating cost
1.Types of cost
2.Accumulated production
3.Target costing
analyzing competitors’ costs prices and offers
1.Value of competitor’s offer
2.How can a firm anticipate a competitior’s reaction ?
selecting pricing method
1.Markup pricing
2.Target – return pricing
3. Perceived -value pricing
4. value pricing
5. Going rate pricing
6. Auction – type pricing
Selecting the final price
1.Impact of marketing activities
2. Company pricing policies
3. Gain and risk sharing pricing
4. Impact of price on other parties
Initiating and responding to price
changes
Companies often :
1. Cut prices 2.
raise prices
Initiating price cuts
•Excess plant capacity
•Drive to dominate market through lower costs
Traps due to price cuts
•Low-quality trap
( consumers assume quality is low )
•Fragile market share trap
( no market loyalty )
• shallow pockets trap
longer staying power
•Price war trap
initiating price increase
• cost inflation
•Anticipatory pricing
•Over demand
Ways to increase price
•Delayed quotation pricing
• escalator clauses
( todays price+rise due to inflation )
•Unbundling
•Discount reduction
Alternates adopted to avoid price increase
• product downsizing
•Reducing product services , ex-free installation
•Using less expensive packaging material
•Reducing the number of models offered
MODULE
• WE LEARNT ABOUT CREATIVE PRESENTATION
WITHOUT SAYING THROUGH MUCH THROUGH
THE SLIDES
• EACH LINE SHOULD CONTAIN 7 WORDS ONLY
• USE OF CREATIVE FONTS
• USE OF PICTURES TO CONVEY MESSAGE
• NEGATIVE SPACING IS GOOD
These slides were created by :
Akash Ranjan Pradhan
NIT Rourkela
As part of an internship under the guidance of
Prof.Sameer Mathur IIM Lucknow
WWW.IIMInternship.com

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Creative that cracks the code

  • 2. EARLIER WEB BROWSER Polluted with mortgage refinancing and weight-loss ads
  • 3. NOWADAYS WEB BROWSER ad-optimizing technologies and filter-defying product placement, search-based ad serves, real-time media bidding, and location-based features.
  • 4. HENCE WE CAN SAY THAT : MARKETING IS A SCIENCE NOT AN ART
  • 5. SIX CAMPAIGNS THAT CRACKS THE CODE OF ADVERTISING :
  • 6. 1 Variations on a meme: wonderful Pistachios
  • 7. • Advertising creative knows the power of memes • Wendy’s tagline “Where’s the beef?” were picked up and repurposed from preschools to presidential debates.
  • 8. PISTACHIOS CAMPAIGN AND ADS • The campaign started using celebrities which was successful • National TV spots in its first year yielded a 233% increase in sales.
  • 10. SOME INSIGHTS ABOUT ADIDAS INDIA AD • The idea is to connect people , give goodies & promote their product • The brand’s objective is to create a buzz about the Adidas Originals Store that has been newly launched in Chennai via Twitter and also drive more walk-ins to the store • User have to tweet with a hashtag #tweetatee between 5pm & 5:15 pm to avail free tee
  • 11. 2
  • 12. • Plenty of advertising is already embedded in electronic games • The new wrinkle is that gaming can be embedded in ads • Coca cola china TV ads allow viewers to “chok” bottle caps flying across their tv screen
  • 13. • Electronic games started out as all whiz-bang technology • Today’s gamers demand not only stunning visuals but also narrative and emotional depth
  • 15. CROWDSOURCING • Business world rediscovered, crowd sourcing is way to get fresher, better ideas • Tongal can be used to extract ideas
  • 16. CROWDSOURCING • Time commitment asked to the crowd measures in minutes • 99% of the people lacks time & engagement
  • 17.
  • 18. • Brand launched a 100 day series of cookie designs • Invited people to nominate pegs every morning & vote later for best design
  • 19. Sharing of Oreo's Facebook page rose by 4,400%
  • 20. INDIAN CONTEXT Zomato Crowdsourcing For It’s New TVC #20toMillion
  • 21. • 20 seconds of creative work can fetch you a Million • Zomato is on the hunt for it’s next television commercial and instead of going to a well-known agency, it is knocking at your doors • The winner will be awarded with Rs 5 lakh
  • 23. • Kia motors America showed roads filled with hamster wheels • Evoked the drab mindlessness of daily commute • The hamster ad showed everyone a “new way to roll”
  • 24. • They’re funny but not uproariously so. • That is the key to their product selling success • “excessive amounts of entertainment” tend to backfire and actually reduce an ad’s persuasiveness”.
  • 25. • There is not a single humorous line in two of the most influential books in the world, bible and the Sears, Roebuck catalog • Be Funny but not too Funny • You can entertain a million people and not sell one of them
  • 27. • Vodafone Zoo zoo's were launched during the IPL season by Oglivy & Mather, India • 25 zoo zoo commercials released each day till the end of IPL season 2. • These scrawny big-headed creatures, Zoozoos are actually ballet dancers dressed in white outfits while their facial expressions are black stickers
  • 29. • “socially responsible” goods cost more to produce than alternatives and those costs translate into higher prices • When marketers gets committed social responsible goals tries to change consumer behaviour
  • 30. Marks and Spencer • M&S and Oxfam launched Shwopping in April 2012 • CEO Marc Bolland : “We’re leading a change in the way we all shop for clothing, forever”
  • 31. INDIAN CONTEXT Ford India “I Pledge To Drive Safe” Facebook Campaign
  • 32. • The Facebook app had multiple pledges which can be chosen by fans with badges to be earned • It also has a leadership board displaying top pledgers • The idea of safe driving was brought out through fun and sharing on Facebook
  • 34. • Content providers maintain an uneasy alliance with advertiser • Ads enjoy greater attention when they are hard to separate from the content that surrounds them.
  • 35. • Target and Neiman Marcus teamed up on some merchandise and decided to advertise it on ABC’s drama series Revenge • First they opted for a “takeover” of the program • Finally they hired the show’s cast to advertise for them
  • 36. INDIAN CONTEXT Cadbury diary milk advertising through Kaun banega crorepati (KBC)
  • 37. • Cadbury diary milk promotes itself by providing the kbc winner with its product.
  • 39. DECLINE AND DEATH OF BRANDS • Branding used to differentiate sellers • Customer based brand equity has been developed • Death of a brand is preceded by slow and debilitating decline over a prolonged period Brand Equity – “ The differential effect that consumer knowledge about a brand has on the customer’s response to marketing activity ” Famous Brands that declined over time : • Pan America • GM Oldsmobile
  • 40. CAUSES OF BRAND DECLINE
  • 41. PRODUCT EVOLUTION CYCLE Monitored by 3 forces: • Managerial and entrepreneurial activities (Generative force) • The market environment (The selective force) • Competitors’ actions and responses to marketing initiatives (Mediative force)
  • 42. PRODUCT EVOLUTION CYCLE Managerial actions (generative force) divided into 5 categories: • Product quality • Price increases • Price cuts • Brand neglect • Inability to stay with target market Brands often decline because of “leadership , management & employees making excuses rather than making integrity” – Ron Strauss
  • 43. PRODUCT EVOLUTION CYCLE Environmental factors (selective force) : • Markets-dynamic in nature • Major market transformation impacts various companies • Changes in legal environment • Example – cigarette brands • Affected by changes in legal environment • Strong regulation and negative publicity
  • 44. PRODUCT EVOLUTION CYCLE Competitive actions (Mediative Force) : • Onslaught from competitors • Mergers and acquisitions • Innovative changes • Technological advancement • Cost cutting
  • 45. DECONSTRUCTURING BRAND DECLINE To deconstruct brand decline , revisit brand equity concept Three key elements of brand equity : • Differential effect • Brand knowledge • Customer response
  • 46. REVITALIZING BRAND • Brand’s equity most valuable asset • Lesser known brands can be valuable • New brands costs lot of money • Revitalizing existing brand is worthful
  • 47. GUIDELINES FOR REVIVAL OF A BRAND • Is the brand worth reviving ? • Take a long term perspective • Carefully reposition the brand , invest in it , & educate the market • Correct mismanagement of the brand
  • 48. IS THE BRAND WORTH REVIVING ? Criteria for revitalization : • Significant residual value • Examine all three aspects of brand equity • The revival cost must be comparable to the cost of new product • Measuring the level of awareness • Brands with : singular focus well defined differentiation high premium
  • 49. TAKING A LONG TERM PERSPECTIVE • Long-term perspective is imperative • Vision followed by well through out strategy & execution Example – Netflix vs. Blockbuster Blockbuster marketing strategy to tackle Netflix : • Opened physical store to benefit total access online program • Returning back a rented movie in return for a free movie rental Results : • Rental revenue increased from 4.9% to 10.4% • Subscribers increased by 1 million Example : “ research was the primary tool used to revive the dewalt brand ” - brand manager of dewalt
  • 50. CAREFULLY REPOSITION THE BRAND,INVEST IN IT & EDUCATE THE MARKET • proper positioning • Differentiation Example – Oldsmobile • Playing catch up with the competition • Strong brand differentiation is not followed Result : • GM lost the Oldsmobile brand Brand Repositioning : • GM repositioned the brand by introducing Cadillac
  • 51. CORRECT MISMANAGEMENT OF THE BRAND • Failure to understand the reasons behind brand decline • Inability to introduce new strategy Ways to address themes behind brand decline : Rebuild quality : • Brand killed by poor quality • Quality must be improved with cost Example – Harley Davidson • Improved quality • Extended product line • Cost cutting strategy Result – sales increased
  • 52. Example cont.… : Hyundai • Significant investment in quality • 100,000 mile service warranty Results : • Hyundai rated above Mercedes Benz in 2006 REBUILD QUALITY
  • 53. RESIST TEMPTATION TO “MILK” THE BRAND Aggressive form of milking entails : • Cutting prices steadily • Reflection of brand weakened position Example : Apple • Losing awareness • Invested in MP3 technology , IPOD • Came to forefront once more Example : Levi’s • Selling lower quality jeans hurts the image • Needs to invest in styling the product
  • 54. So what do we learn : • Revitalization is a worthwhile exercise • Doesn’t costs much LET THE REVITALIZATION BEGIN !!
  • 56. It consists of: price paid for some goods or services. Rents Fares Wages Commissions Adjusted by: Rebates Dealer incentives Price understanding
  • 57. Changing pricing environment Market in south-asia Affluent customer Aspiring customer strugglers
  • 60. Internet: both buyers and sellers discriminate each other Negotiate prices in online auctions and exchanges or even in person
  • 61. Consumer psychology and pricing •Price takers •Accepts prices at face value
  • 62. Consumers arrival at their perceptions of price 1.Reference prices : compare prices 2. Price quality inferences 3. Price endings
  • 63. Adapting the price Price adaption strategies •Geographical pricing. •Price discounts and allowances. •Promotional pricing. •Differentiated pricing.
  • 64. Geographical pricing Cash , countertrade , barter Countertrade features:- 1.Barter 2. Compensation deal 3. Buyback arrangement 4. offset
  • 65. Price discount and allowances •Early payment •Volume purchases •Off season buying Discount pricing is the modus operandi of companies products and services
  • 66. Promotional pricing Loss leader pricing Special event pricing Special customer pricing
  • 67. differentiated pricing Price discrimination – 1.first-degree ( demand ) 2.Second - degree ( volume ) 3.Tiered pricing - paying more with higher usage
  • 68. Responding to competitors’ price change The company must consider: 1.Product’s stage in the life cycle 2. Company’s portfolio 3. Competitors’ intention and resources 4. Market’s price & quality sensitivity 5.Behaviour of costs with volume 6. Alternative opportunities
  • 69. Homogeneous market Cost cut? Enhance its augmented product Cost rise? Match the price only if beneficial to industry
  • 71. Issues considered in non homogeneous market 1.Why did the competitor change price ? 2. Does he plan to make the price change temporary or permanent ? 3. What will happen to company’s market share & profit ? 4. What about other companies ? Will they respond ?
  • 73. Response to Low cost competitors 1.Further differentiate the product or service 2. Introduce a Low cost venture 3. Reinvent as a low cost player
  • 75. Selecting the pricing objective 1.Survival 2.Maximum current profit 3.MAXIMUM MARKET SHARE 4.Maximum market skimming 5.Product quality leadership
  • 76. Determining demand 1.Price sensitivity 2.Estimating demand curves 3.Price elasticity of demand
  • 77. estimating cost 1.Types of cost 2.Accumulated production 3.Target costing
  • 78. analyzing competitors’ costs prices and offers 1.Value of competitor’s offer 2.How can a firm anticipate a competitior’s reaction ?
  • 79. selecting pricing method 1.Markup pricing 2.Target – return pricing 3. Perceived -value pricing 4. value pricing 5. Going rate pricing 6. Auction – type pricing
  • 80. Selecting the final price 1.Impact of marketing activities 2. Company pricing policies 3. Gain and risk sharing pricing 4. Impact of price on other parties
  • 81. Initiating and responding to price changes Companies often : 1. Cut prices 2. raise prices
  • 82. Initiating price cuts •Excess plant capacity •Drive to dominate market through lower costs
  • 83. Traps due to price cuts •Low-quality trap ( consumers assume quality is low ) •Fragile market share trap ( no market loyalty ) • shallow pockets trap longer staying power •Price war trap
  • 84. initiating price increase • cost inflation •Anticipatory pricing •Over demand
  • 85. Ways to increase price •Delayed quotation pricing • escalator clauses ( todays price+rise due to inflation ) •Unbundling •Discount reduction
  • 86. Alternates adopted to avoid price increase • product downsizing •Reducing product services , ex-free installation •Using less expensive packaging material •Reducing the number of models offered
  • 88. • WE LEARNT ABOUT CREATIVE PRESENTATION WITHOUT SAYING THROUGH MUCH THROUGH THE SLIDES • EACH LINE SHOULD CONTAIN 7 WORDS ONLY • USE OF CREATIVE FONTS • USE OF PICTURES TO CONVEY MESSAGE • NEGATIVE SPACING IS GOOD
  • 89.
  • 90. These slides were created by : Akash Ranjan Pradhan NIT Rourkela As part of an internship under the guidance of Prof.Sameer Mathur IIM Lucknow WWW.IIMInternship.com