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PAYING ATTENTION
              A Crash Course on Creativity
                      Venture Lab



     Lucia Marinković
October 2012. Zagreb, Croatia
• Whole experience was different than usual
  shopping/browsing

• I never “see” the store, clerks or other
  customers -> too occupied with finding the
  thing I need/want or to catch what’s new
Environment was the biggest surprise!
What’s going on in the store? How is it
  designed? Is there music?
- > I prefer darker places
- > lot of places have dark tone of a shop (dark
  walls, floor)
- > each store has its own music (or no music)
- > no security 
Hidden Opportunities
• Instead of putting bags on high shells that no
  one can reach, design a new kind of stand and
  use higher places for another purpose i.e.
  adds and other things that cannot be bought

• Put in bigger stores (visited by couples)
  benches (so partner can sit & relax while
  his/her better half is shopping)
APPENDIX
• All stores in Avenue Mall, Zagreb
• Stores I visited:
  – Accessorize
  – Cmok
  – Benetton
  – Terranova
  – Je*s
  – KFC
Paying attention  lucia marinkovic
Paying attention  lucia marinkovic
Paying attention  lucia marinkovic
Paying attention  lucia marinkovic
Paying attention  lucia marinkovic
Paying attention  lucia marinkovic

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Paying attention lucia marinkovic

  • 1. PAYING ATTENTION A Crash Course on Creativity Venture Lab Lucia Marinković October 2012. Zagreb, Croatia
  • 2. • Whole experience was different than usual shopping/browsing • I never “see” the store, clerks or other customers -> too occupied with finding the thing I need/want or to catch what’s new
  • 3. Environment was the biggest surprise! What’s going on in the store? How is it designed? Is there music? - > I prefer darker places - > lot of places have dark tone of a shop (dark walls, floor) - > each store has its own music (or no music) - > no security 
  • 4. Hidden Opportunities • Instead of putting bags on high shells that no one can reach, design a new kind of stand and use higher places for another purpose i.e. adds and other things that cannot be bought • Put in bigger stores (visited by couples) benches (so partner can sit & relax while his/her better half is shopping)
  • 5. APPENDIX • All stores in Avenue Mall, Zagreb • Stores I visited: – Accessorize – Cmok – Benetton – Terranova – Je*s – KFC