" Know your enemies and you'll plan"

1. Make a Friend with … CONFLICT www.humanikaconsulting.com

2. Conflict Conflict is a form of relating or interacting where we find ourselves (either as individuals or groups) under some sort of perceived threat to our personal or collective goals. These goals are usually to do with our interpersonal wants. These perceived threats may be either real or imagined (Condliffe, 1991, p3).

3. Sources of Conflict Bisno’sSources of Conflict(Condliffe, 1991, p6)

4. Project Sources of Conflict(Thamhain & Wilemon) Project schedules Project priorities Workforce

5. (Nicholas, 2001, p519)

6. Components of Conflict

7. Components of Conflict Values: ideas and feelings about right and wrong (difficult to resolve)

8. Components of Conflict Interests: things that motivate eg. managers and workers have different interests

9. Components of Conflict Emotional: feelings that accompany human interactions eg. anger, fear, reject, and loss

10. Components of Conflict When you have to deal with conflict tackle the emotional issues first then address values and interests Emotional: feelings that accompany human interactions eg. anger, fear, reject, and loss Interests: things that motivate eg. managers and workers have different interests Values: ideas and feelings about right and wrong (difficult to resolve)

11. Consequences of conflict

12. Good Consequences of Conflict

13. increased creativity

14. It forces people to clarify their views

15. It can produce constructive social change

16. It gives people the opportunity to test their capacities

17. development of group and organization cohesion

18. Bad Consequences of Conflict

19. Violence

20. breakdown of relationships

21. polarization of views into static positions

22. A breakdown of collaborative ventures

23. destruction of communication

24. Groupthink is a tendency for strong conformity pressures within groups to lead to the breakdown of critical thinking and encourage premature acceptance of questionable decisions

27. Keep Smile !