SlideShare ist ein Scribd-Unternehmen logo

Why Customer Retention Is Crucial for Business Success

•Als PPTX, PDF herunterladen•
•
Yayvo.com
Yayvo.com
BusinessBildung
1 von 9
Customer Retention (CR) Its not a tool its an Art
WHY Customer Retention? Do I really need it? Retention Churn
WHY Customer Retention (CR)? Have you ever thought about it? In order to find out you need to answer two questions. ,[object Object]
What are the benefits of Customer Retention?,[object Object]
What are the benefits of CR? ,[object Object]
Retained customers are known to be less price/cost sensitive
Positive Word of Mouth – Free Marketing 24/7.
The probability of selling to an existing customer is 60-70%
The probability of selling to a new prospect is 5-20%

Empfohlen

Customer Retention Strategy
Customer Retention StrategyCustomer Retention Strategy
Customer Retention StrategyAvinash Kumar
 
Customer Retention Strategies
Customer Retention StrategiesCustomer Retention Strategies
Customer Retention StrategiesJeff Hurt
 
Gap model
Gap modelGap model
Gap modelDimple Singh
 
Crm
CrmCrm
CrmHitesh Srivastava
 
Customer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesCustomer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesDung Tri
 
Customer Retention
Customer Retention Customer Retention
Customer Retention Somo
 
customer satisfaction
customer satisfactioncustomer satisfaction
customer satisfactionA-Check Global
 
7 Efficient ways to retain your customers
7 Efficient ways to retain your customers7 Efficient ways to retain your customers
7 Efficient ways to retain your customersVartika Kashyap
 

Empfohlen

Customer Retention Strategy
Customer Retention StrategyCustomer Retention Strategy
Customer Retention StrategyAvinash Kumar
 
Customer Retention Strategies
Customer Retention StrategiesCustomer Retention Strategies
Customer Retention StrategiesJeff Hurt
 
Gap model
Gap modelGap model
Gap modelDimple Singh
 
Crm
CrmCrm
CrmHitesh Srivastava
 
Customer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesCustomer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesDung Tri
 
Customer Retention
Customer Retention Customer Retention
Customer Retention Somo
 
customer satisfaction
customer satisfactioncustomer satisfaction
customer satisfactionA-Check Global
 
7 Efficient ways to retain your customers
7 Efficient ways to retain your customers7 Efficient ways to retain your customers
7 Efficient ways to retain your customersVartika Kashyap
 
Customer retention
Customer retentionCustomer retention
Customer retentionBernard Charlebois
 
Customer satisfaction [autosaved]
Customer satisfaction [autosaved]Customer satisfaction [autosaved]
Customer satisfaction [autosaved]Edz Gapuz
 
Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyaltydj_umair
 
Building Customer Relationship
Building Customer RelationshipBuilding Customer Relationship
Building Customer RelationshipMrirfan
 
Customer relationship management unit 1 introduction
Customer relationship management unit 1 introductionCustomer relationship management unit 1 introduction
Customer relationship management unit 1 introductionGanesha Pandian
 
Consumer behaviour in services 1
Consumer behaviour in services 1Consumer behaviour in services 1
Consumer behaviour in services 1Prithvi Ghag
 
Importance Of Customer Relationship Management -CRM
Importance Of Customer Relationship Management -CRMImportance Of Customer Relationship Management -CRM
Importance Of Customer Relationship Management -CRMCymetrix Software
 
The Service Product
The Service ProductThe Service Product
The Service ProductVasantkumar Parakhiya
 
Building loyalty
Building loyaltyBuilding loyalty
Building loyaltyRodixon94
 
Customer Loyalty & Retention Strategies
Customer Loyalty & Retention StrategiesCustomer Loyalty & Retention Strategies
Customer Loyalty & Retention Strategieskarthiyayini1023
 
Customer expectation
Customer expectationCustomer expectation
Customer expectationdeepu2000
 
The importance of customer service
The importance of customer serviceThe importance of customer service
The importance of customer serviceRasila Abdulla
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfactionKomal Sharma
 
Building customer loyalty
Building customer loyaltyBuilding customer loyalty
Building customer loyaltyBolaji Okusaga
 
Importance Of Retention
Importance Of RetentionImportance Of Retention
Importance Of RetentionWebanalisten .nl
 
Managing Customer Service
Managing Customer Service Managing Customer Service
Managing Customer Service Yodhia Antariksa
 
Customer Service Strategy
Customer Service StrategyCustomer Service Strategy
Customer Service StrategyYodhia Antariksa
 
E-CRM
E-CRME-CRM
E-CRMNavita Khanna
 
Service blueprint
Service blueprintService blueprint
Service blueprintvicku1111
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfactionRizwan Khurram
 
A Better Approach to Customer Retention
A Better Approach to Customer RetentionA Better Approach to Customer Retention
A Better Approach to Customer RetentionFramed Data
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementAli Zeeshan
 

Weitere ähnliche Inhalte

Was ist angesagt?

Customer satisfaction [autosaved]
Customer satisfaction [autosaved]Customer satisfaction [autosaved]
Customer satisfaction [autosaved]Edz Gapuz
 
Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyaltydj_umair
 
Building Customer Relationship
Building Customer RelationshipBuilding Customer Relationship
Building Customer RelationshipMrirfan
 
Customer relationship management unit 1 introduction
Customer relationship management unit 1 introductionCustomer relationship management unit 1 introduction
Customer relationship management unit 1 introductionGanesha Pandian
 
Consumer behaviour in services 1
Consumer behaviour in services 1Consumer behaviour in services 1
Consumer behaviour in services 1Prithvi Ghag
 
Importance Of Customer Relationship Management -CRM
Importance Of Customer Relationship Management -CRMImportance Of Customer Relationship Management -CRM
Importance Of Customer Relationship Management -CRMCymetrix Software
 
Building loyalty
Building loyaltyBuilding loyalty
Building loyaltyRodixon94
 
Customer Loyalty & Retention Strategies
Customer Loyalty & Retention StrategiesCustomer Loyalty & Retention Strategies
Customer Loyalty & Retention Strategieskarthiyayini1023
 
Customer expectation
Customer expectationCustomer expectation
Customer expectationdeepu2000
 
The importance of customer service
The importance of customer serviceThe importance of customer service
The importance of customer serviceRasila Abdulla
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfactionKomal Sharma
 
Building customer loyalty
Building customer loyaltyBuilding customer loyalty
Building customer loyaltyBolaji Okusaga
 
Managing Customer Service
Managing Customer Service Managing Customer Service
Managing Customer Service Yodhia Antariksa
 
Service blueprint
Service blueprintService blueprint
Service blueprintvicku1111
 

Was ist angesagt? (20)

Customer retention
Customer retentionCustomer retention
Customer retention
 
Customer satisfaction [autosaved]
Customer satisfaction [autosaved]Customer satisfaction [autosaved]
Customer satisfaction [autosaved]
 
Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyalty
 
Building Customer Relationship
Building Customer RelationshipBuilding Customer Relationship
Building Customer Relationship
 
Customer relationship management unit 1 introduction
Customer relationship management unit 1 introductionCustomer relationship management unit 1 introduction
Customer relationship management unit 1 introduction
 
Consumer behaviour in services 1
Consumer behaviour in services 1Consumer behaviour in services 1
Consumer behaviour in services 1
 
Importance Of Customer Relationship Management -CRM
Importance Of Customer Relationship Management -CRMImportance Of Customer Relationship Management -CRM
Importance Of Customer Relationship Management -CRM
 
The Service Product
The Service ProductThe Service Product
The Service Product
 
Building loyalty
Building loyaltyBuilding loyalty
Building loyalty
 
Customer Loyalty & Retention Strategies
Customer Loyalty & Retention StrategiesCustomer Loyalty & Retention Strategies
Customer Loyalty & Retention Strategies
 
Customer expectation
Customer expectationCustomer expectation
Customer expectation
 
The importance of customer service
The importance of customer serviceThe importance of customer service
The importance of customer service
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfaction
 
Building customer loyalty
Building customer loyaltyBuilding customer loyalty
Building customer loyalty
 
Importance Of Retention
Importance Of RetentionImportance Of Retention
Importance Of Retention
 
Managing Customer Service
Managing Customer Service Managing Customer Service
Managing Customer Service
 
Customer Service Strategy
Customer Service StrategyCustomer Service Strategy
Customer Service Strategy
 
E-CRM
E-CRME-CRM
E-CRM
 
Service blueprint
Service blueprintService blueprint
Service blueprint
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfaction
 

Andere mochten auch

A Better Approach to Customer Retention
A Better Approach to Customer RetentionA Better Approach to Customer Retention
A Better Approach to Customer RetentionFramed Data
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementAli Zeeshan
 
Customer experience mangment ppt
Customer experience mangment pptCustomer experience mangment ppt
Customer experience mangment pptHira Asghar
 
Customer Experience Strategy
Customer Experience StrategyCustomer Experience Strategy
Customer Experience StrategyLCA-LoriCarr
 
Different models of dividend policy
Different models of dividend policyDifferent models of dividend policy
Different models of dividend policySunny Mervyne Baa
 
Operational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmOperational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmElijah Ezendu
 
Marketing Automation - Beyond Customer Acquisition
Marketing Automation - Beyond Customer AcquisitionMarketing Automation - Beyond Customer Acquisition
Marketing Automation - Beyond Customer AcquisitionAct-On Software
 
Prioritizing customer acquisition, retention and development efforts in Blue ...
Prioritizing customer acquisition, retention and development efforts in Blue ...Prioritizing customer acquisition, retention and development efforts in Blue ...
Prioritizing customer acquisition, retention and development efforts in Blue ...Jeffrey Luke Luke
 
Customer Satisfaction VS. Customer Retention
Customer Satisfaction VS. Customer RetentionCustomer Satisfaction VS. Customer Retention
Customer Satisfaction VS. Customer RetentionAhmad Heshmat
 
Ten Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and RetentionTen Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and RetentionEvergage
 
What Is a Customer Worth? Understanding Customer Lifetime Value
What Is a Customer Worth? Understanding Customer Lifetime ValueWhat Is a Customer Worth? Understanding Customer Lifetime Value
What Is a Customer Worth? Understanding Customer Lifetime ValueAdam Toporek
 
50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
 
20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience QuotesNeosperience
 
Customer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouCustomer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouChris Hexton
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementcharanreddy589
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Jaiser Abbas
 

Andere mochten auch (18)

A Better Approach to Customer Retention
A Better Approach to Customer RetentionA Better Approach to Customer Retention
A Better Approach to Customer Retention
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience Management
 
Customer experience mangment ppt
Customer experience mangment pptCustomer experience mangment ppt
Customer experience mangment ppt
 
Customer Experience Strategy
Customer Experience StrategyCustomer Experience Strategy
Customer Experience Strategy
 
Different models of dividend policy
Different models of dividend policyDifferent models of dividend policy
Different models of dividend policy
 
Operational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmOperational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative Crm
 
Dividend policy
Dividend policyDividend policy
Dividend policy
 
CRM Implementation
CRM ImplementationCRM Implementation
CRM Implementation
 
Marketing Automation - Beyond Customer Acquisition
Marketing Automation - Beyond Customer AcquisitionMarketing Automation - Beyond Customer Acquisition
Marketing Automation - Beyond Customer Acquisition
 
Prioritizing customer acquisition, retention and development efforts in Blue ...
Prioritizing customer acquisition, retention and development efforts in Blue ...Prioritizing customer acquisition, retention and development efforts in Blue ...
Prioritizing customer acquisition, retention and development efforts in Blue ...
 
Customer Satisfaction VS. Customer Retention
Customer Satisfaction VS. Customer RetentionCustomer Satisfaction VS. Customer Retention
Customer Satisfaction VS. Customer Retention
 
Ten Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and RetentionTen Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and Retention
 
What Is a Customer Worth? Understanding Customer Lifetime Value
What Is a Customer Worth? Understanding Customer Lifetime ValueWhat Is a Customer Worth? Understanding Customer Lifetime Value
What Is a Customer Worth? Understanding Customer Lifetime Value
 
50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service
 
20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes
 
Customer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouCustomer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than You
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
 

Ähnlich wie Why Customer Retention Is Crucial for Business Success

Best Customer Retention Tactics.pdf
Best Customer Retention Tactics.pdfBest Customer Retention Tactics.pdf
Best Customer Retention Tactics.pdfCXcherryInternship
 
No customer no glory
No customer no gloryNo customer no glory
No customer no gloryIKeizer
 
Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyaltySameh Shafy
 
Introduction to crm
Introduction to crmIntroduction to crm
Introduction to crmolenyxa
 
5 formulas for customer loyalty
5 formulas for customer loyalty5 formulas for customer loyalty
5 formulas for customer loyaltyHpm India
 
Assingment on Holitic Marketing
Assingment on Holitic MarketingAssingment on Holitic Marketing
Assingment on Holitic MarketingRabia Naushad
 
Strategicpresentation1
Strategicpresentation1Strategicpresentation1
Strategicpresentation1jbalcom
 
Customers Retention Strategies project
Customers Retention Strategies projectCustomers Retention Strategies project
Customers Retention Strategies projectSandeep Kumar
 
Market probe pre customers and former customers white paper
Market probe pre customers and former customers white paperMarket probe pre customers and former customers white paper
Market probe pre customers and former customers white paperMichael Lowenstein
 
Market probe pre customers and former customers white paper
Market probe pre customers and former customers white paperMarket probe pre customers and former customers white paper
Market probe pre customers and former customers white paperMichael Lowenstein
 
Driving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Driving Lifelong Customer Devotion With Loyalty Campaigns ConfirmationDriving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Driving Lifelong Customer Devotion With Loyalty Campaigns ConfirmationTrustpilot
 
Webinar - making customer retention your strategy for hyper-growth
Webinar - making customer retention your strategy for hyper-growthWebinar - making customer retention your strategy for hyper-growth
Webinar - making customer retention your strategy for hyper-growthRanceTimiEbiwari
 
5 formulas for customer loyalty
5 formulas for customer loyalty5 formulas for customer loyalty
5 formulas for customer loyaltyHpm India
 
Enhancing Customer Retention
Enhancing Customer RetentionEnhancing Customer Retention
Enhancing Customer Retentionintrotodigital
 

Ähnlich wie Why Customer Retention Is Crucial for Business Success (20)

Best Customer Retention Tactics.pdf
Best Customer Retention Tactics.pdfBest Customer Retention Tactics.pdf
Best Customer Retention Tactics.pdf
 
No customer no glory
No customer no gloryNo customer no glory
No customer no glory
 
Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyalty
 
hrm
hrmhrm
hrm
 
Introduction to crm
Introduction to crmIntroduction to crm
Introduction to crm
 
5 formulas for customer loyalty
5 formulas for customer loyalty5 formulas for customer loyalty
5 formulas for customer loyalty
 
Assingment on Holitic Marketing
Assingment on Holitic MarketingAssingment on Holitic Marketing
Assingment on Holitic Marketing
 
Strategicpresentation1
Strategicpresentation1Strategicpresentation1
Strategicpresentation1
 
Customers Retention Strategies project
Customers Retention Strategies projectCustomers Retention Strategies project
Customers Retention Strategies project
 
Market probe pre customers and former customers white paper
Market probe pre customers and former customers white paperMarket probe pre customers and former customers white paper
Market probe pre customers and former customers white paper
 
Market probe pre customers and former customers white paper
Market probe pre customers and former customers white paperMarket probe pre customers and former customers white paper
Market probe pre customers and former customers white paper
 
Chapter 4 principles of marketing
Chapter 4 principles of marketingChapter 4 principles of marketing
Chapter 4 principles of marketing
 
Driving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Driving Lifelong Customer Devotion With Loyalty Campaigns ConfirmationDriving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Driving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
 
A study of customer satisfaction
A study of customer satisfaction A study of customer satisfaction
A study of customer satisfaction
 
Webinar - making customer retention your strategy for hyper-growth
Webinar - making customer retention your strategy for hyper-growthWebinar - making customer retention your strategy for hyper-growth
Webinar - making customer retention your strategy for hyper-growth
 
5 formulas for customer loyalty
5 formulas for customer loyalty5 formulas for customer loyalty
5 formulas for customer loyalty
 
How to encourage customer loyalty to increase your profits
How to encourage customer loyalty to increase your profitsHow to encourage customer loyalty to increase your profits
How to encourage customer loyalty to increase your profits
 
Enhancing Customer Retention
Enhancing Customer RetentionEnhancing Customer Retention
Enhancing Customer Retention
 
Delivering Consistent National Brand Service At Multiple Locations - ICSA Pr...
Delivering Consistent National Brand Service At Multiple Locations - ICSA Pr...Delivering Consistent National Brand Service At Multiple Locations - ICSA Pr...
Delivering Consistent National Brand Service At Multiple Locations - ICSA Pr...
 
Dhivyaa Crm Ppt
Dhivyaa Crm PptDhivyaa Crm Ppt
Dhivyaa Crm Ppt
 

Mehr von Yayvo.com

Fresco foods (Food on the Move!)
Fresco foods (Food on the Move!)Fresco foods (Food on the Move!)
Fresco foods (Food on the Move!)Yayvo.com
 
Innovation & New Venture Creation
Innovation & New Venture CreationInnovation & New Venture Creation
Innovation & New Venture CreationYayvo.com
 
Top 100 Brands Chart 2014
Top 100 Brands Chart 2014Top 100 Brands Chart 2014
Top 100 Brands Chart 2014Yayvo.com
 
Rozee.pk Top Employer Rankings 2013
Rozee.pk Top Employer Rankings 2013Rozee.pk Top Employer Rankings 2013
Rozee.pk Top Employer Rankings 2013Yayvo.com
 
How to be a better Leader by Rewiring your Brain
How to be a better Leader by Rewiring your BrainHow to be a better Leader by Rewiring your Brain
How to be a better Leader by Rewiring your BrainYayvo.com
 
Attributes of an effective Call Center Executive
Attributes of an effective Call Center ExecutiveAttributes of an effective Call Center Executive
Attributes of an effective Call Center ExecutiveYayvo.com
 
Strategic leadership
Strategic leadershipStrategic leadership
Strategic leadershipYayvo.com
 
Business Process Management & IS
Business Process Management & ISBusiness Process Management & IS
Business Process Management & ISYayvo.com
 
Advance Research Methods Hypothesis
Advance Research Methods HypothesisAdvance Research Methods Hypothesis
Advance Research Methods HypothesisYayvo.com
 
HRM Employee Safety & Health
HRM Employee Safety & HealthHRM Employee Safety & Health
HRM Employee Safety & HealthYayvo.com
 
Interview questions
Interview questionsInterview questions
Interview questionsYayvo.com
 
GSM RF Interview Q&A
GSM RF Interview Q&AGSM RF Interview Q&A
GSM RF Interview Q&AYayvo.com
 

Mehr von Yayvo.com (12)

Fresco foods (Food on the Move!)
Fresco foods (Food on the Move!)Fresco foods (Food on the Move!)
Fresco foods (Food on the Move!)
 
Innovation & New Venture Creation
Innovation & New Venture CreationInnovation & New Venture Creation
Innovation & New Venture Creation
 
Top 100 Brands Chart 2014
Top 100 Brands Chart 2014Top 100 Brands Chart 2014
Top 100 Brands Chart 2014
 
Rozee.pk Top Employer Rankings 2013
Rozee.pk Top Employer Rankings 2013Rozee.pk Top Employer Rankings 2013
Rozee.pk Top Employer Rankings 2013
 
How to be a better Leader by Rewiring your Brain
How to be a better Leader by Rewiring your BrainHow to be a better Leader by Rewiring your Brain
How to be a better Leader by Rewiring your Brain
 
Attributes of an effective Call Center Executive
Attributes of an effective Call Center ExecutiveAttributes of an effective Call Center Executive
Attributes of an effective Call Center Executive
 
Strategic leadership
Strategic leadershipStrategic leadership
Strategic leadership
 
Business Process Management & IS
Business Process Management & ISBusiness Process Management & IS
Business Process Management & IS
 
Advance Research Methods Hypothesis
Advance Research Methods HypothesisAdvance Research Methods Hypothesis
Advance Research Methods Hypothesis
 
HRM Employee Safety & Health
HRM Employee Safety & HealthHRM Employee Safety & Health
HRM Employee Safety & Health
 
Interview questions
Interview questionsInterview questions
Interview questions
 
GSM RF Interview Q&A
GSM RF Interview Q&AGSM RF Interview Q&A
GSM RF Interview Q&A
 

Kürzlich hochgeladen

KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...lizamodels9
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxpriyanshujha201
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 

Kürzlich hochgeladen (20)

KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 

Why Customer Retention Is Crucial for Business Success

  • 1. Customer Retention (CR) Its not a tool its an Art
  • 2. WHY Customer Retention? Do I really need it? Retention Churn
  • 3.
  • 4.
  • 5.
  • 6. Retained customers are known to be less price/cost sensitive
  • 7. Positive Word of Mouth – Free Marketing 24/7.
  • 8. The probability of selling to an existing customer is 60-70%
  • 9. The probability of selling to a new prospect is 5-20%
  • 10. Declined migration ratesRemember it's more expensive to acquire a new customer than to retain an old one.
  • 11. Still want to know Why Retain??? Because Customer Retention brings even more SUCCESS!
  • 12.
  • 13. Tips for Succeeding at CR Find out what customers want & whatcauses them to stay or leave? Proactively collect and promote customer feedback. Analyze customer feedback to gain valuable insights and ensure the right people hear it. Take action and Measure the Results Actively measure and monitor your customers’ loyalty and engagement Keep Asking, Listening, Analyzing and Improving
  • 14. How to Retain Customers? The best way to find out is to DISCUSS sample cases amongst yourselves?