Aspen Managed Services Presentation



ASPEN OVERVIEW

Established in 1998, Aspen Solutions have become one of the foremost government approved providers
of Managed Services and suppliers of Hardware and software in the UK.

In partnership with a range of industry leading IT suppliers such as Microsoft, Cisco, Xerox and HP, Aspen
are in a position to offer up-to-date technology supported by world class after sales and service support.

With our professional IT engineers and the use of state of the art technology, our services are designed to
improve business efficiency with a measurable return on investment.

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Index Page

Aspen Solutions Ltd Managed Print Services
Aspen Overview IT Managed Services
Index Page Document Management Solutions
Aspen Mission Statement Telecom Services
Aspen Value Proposition Hardware/Software Solutions
Managed Services Environmental Services
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ASPEN MISSION STATEMENT

Our mission
To continuously improve our customers experience by meeting expectations on every level of our
business relationship.

Our vision is to offer solid advice to companies who require innovative products, services and solution
expertise as part of their own growth strategy.

We aim to improve our customer’s business processes and capabilities so they can operate more
efficiently in today’s highly competitive market.

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ASPEN VALUE PROPOSITION

Aspen Solutions believe our customers deserve the best, this is why we have a highly accredited team and a
partnership with the world’s leading technology companies.

Annually our partners jointly invest around 16 billion dollars on research and development to ensure Aspen
customers have the best and most innovative products in the marketplace.

Working across technological boundaries with some of the most innovative organisations in the world allows
Aspen Solutions the capability to provide benchmark solutions to a wide array of business problems.

Aspen’s accredited expertise and managed services model offer organisations better productivity gains,
streamlined business improvements and increased IT efficiency, at a controlled cost.
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MANAGED SERVICES
Aspen Business Model

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MANAGED PRINT SERVICES

Products Software Solutions

o Xerox - about Xerox products o Centerware

o HP- about HP products o SafeCom

o Ecopy

o Cirrato

Services
o Xerox Secure Access k
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o Print Audit

o Consulting


Managed Print Services HOME | OVERVIEW | INDEX | MISSION STATEMENT | VALUE PROPOSITION | MANAGED SERVICES

Products
Xerox - about Xerox products

Xerox in partnership with Aspen offer a wide range of printing solutions to meet every customer needs.
Xerox focus on cost savings, streamlining production and environmentally friendly solutions when
producing their renowned range of state of the art printing.

Multifunction’s, Printers, Copiers

Expert advice – Xerox Concessionaire

Flexibility - print, copy , Scan & Fax

Environmentally friendly – new 9200 series & Phaser range with new patented solid ink k
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Highly economical – three band pricing, recycled paper, one customer replaceable unit



Products
HP - about HP products

HP’s printing technology is designed around business, to improve performance, simplify print management
and boost productivity.

As an HP Preferred Partner and Supplier Aspen are fully qualified to provide an assessment of a business’s
current state and advise on an optimum print solution.

Multifunction’s and Printers

Accredited partner – HP Preferred Partner & Supplier
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Software Solutions
Centerware

Cost and Access Control Solution
Xerox CentreWare Web
CentreWare is a freely downloadable service that no business should be without!
The main features of CentreWare are as follows;

CentreWare installs, monitors, configures, manages and reports on all networked printers
and multi functional devices – regardless of the manufacturer. (product brochure available)

Increases productivity - Remote configuration of devices, manage all devices from one enterprise k
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Reduces costs – track usage on an individual or group basis

Ensures security – centrally manage security settings and procedures



Software Solutions
SafeCom

SafeCom is all about intelligent printing.

Benefits include :

Access control
Personal card and/or code to control printer and MFP access and usage

Increased security
Documents print only after the user has identified himself at the printer. Protect print data all the way to the
printer by applying encryption

Decreased waste
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Minimize costs due to documents that never get collected or are collected by the wrong person by mistake ➠ Cl
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Accounting
Costs monitored and logged on user or user-group basis

Flexibility
Print jobs follow users to their choice of printer



Software Solutions
Ecopy

E-copy is one of today’s market leading scanning solutions that transforms paper documents
into information that is easily integrated into business applications to maximise gains in
productivity and cost savings.

What are the products?

E-copy ShareScan
o Document imaging solutions for the work group and the enterprise
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o Combined Scanned and electronic documents into secure, searchable PDFs



Software Solutions
Cirrato

Traditional ways of networking printers makes controlling print costs very difficult. Cirrato however
is the only revolutionary solution that single-handedly enables businesses to strategically control
printing in a simple and efficient way.

Cirrato networks all printers in the entire business in a highly cost effective way

Gives businesses full control of all printing

Provides cost saving tools & prevents unnecessary waste
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A greener IT infrastructure with less paper waste and CO2 emission



Software Solutions
Xerox Secure Access

Safeguard your company’s data with a software solution that makes security sophisticated
with the ability to track and regulate in a simple streamlined process.

Benefits include:

Card based user identification

Double security

Follow your print

EIP, additional Follow you print k
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Personalised scan templates and automated workflows



Services
Print Audit

Aspen will carry out a thorough comprehensive assessment and fact based approach
that allows us to determine the current position

What do we do?

Across the enterprise the assessment comprises of data capture and financial information gathering

An evaluation of existing document workflows and security k
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Mapping of core business processes which may benefit from streamlining or automation



Services
Consulting
The Aspen value proposition offers organisations productivity gains, reduced costs and better security in an improved
workflow environment.

What do we do?
The Assessment
o To determine a current state
o Evaluation
o Map core business process
Analytical
o Analysis assessment information
o Provide advice and recommendations
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o Using “best practice” balanced deployment methods
o Increasing productivity, management benefits and cost savings
Management
o Helpdesk support, troubleshooting and repairs



IT MANAGED SERVICES

Products Software Solutions

o Microsoft o Hyper-V

o Cisco o Unified Communications

o HP o Licensing

o Microsoft Office

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o Consultancy & Technology Audits

o IT Support


IT Managed Services HOME | OVERVIEW | INDEX | MISSION STATEMENT | VALUE PROPOSITION | MANAGED SERVICES

Products
Microsoft

Microsoft is one of the world’s leading brand IT suppliers, providing renowned IT hardware, software
and regularly introducing new innovative state of the art technology.

As a Microsoft Certified Gold Partner Aspen are fully qualified to provide enterprises with the correct
products to meet specific needs.

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Products Cisco is the most widely recognised, largest supplier of networking systems in the world. Ranking as the market
Cisco leaders in supply, design and support of networking solutions Cisco are the perfect choice for any business.

Network systems Collaboration, Voice and Video (VOIP)

o Routers o Voice and unified communications
o Switches o WebEx collaboration
o Network management o TelePresence
o Interfaces and Modules o Service exchange
o Optical Networking o Universal Gateways and Access Servers

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o Wireless
o Access Points o Wireless
o Wireless LAN Controllers o Access Points
o Wireless LAN Controllers



Products
HP

HP have a strong place in the IT product market with one of the widest and high quality ranges of mobile
computing devices in the world – focusing on making productivity easier.

Why Choose HP?

Unparalleled product Portfolio

High wireless security level

Simple and easy to adopt installation
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Software Solutions
Hyper-V

Hyper –V is a standalone fully optimised and reliable virtualisation solution that enables users to improve
server utilisation and reduce costs.

Benefits include:
Small carbon foot print & small overhead, due to its stand alone status, containing only Windows
Hypervisor, Windows Server driver model and virtualisation components

Easy integration in to existing IT environments

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Cluster share volume support

Expandable processor

Memory support for hosted systems



Software Solutions
Unified Communications

Unified Communications is the integration of real time communications such as instant messaging,
IP telephony, video conferencing with non-real time communications such as email, SMS and fax.

Benefits include:
Simplify and integration of all forms of communications in view to optimise business processes and reduce
the response time, manage flows and eliminate device and media dependencies

Streamline information delivery and ensure ease of use

Human delays are also minimised or eliminated, resulting in better, faster interaction and service-delivery k
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Allows for easier, more direct collaboration between co-workers and with suppliers and clients, even
if they are not physically on the same site

Helps to reduce business carbon footprint



Software Solutions
Microsoft Volume Licensing
There are a number of specialised licensing options for business depending on size and type of your organisation,
the products you want to license and the way you want to use those products.
Benefits of choosing Volume Licensing:

Makes it easier and more affordable to run software on multiple computers within a single purchasing organisation.
Cost savings – you only pay for the license – eliminating physical costs that the boxed license holds
Can be tailored to meet the needs of specific industries

Example of License options:
Open
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Open Value
For companies with less than 250 PCs
Managing licences under one agreement
Discounts are available for company wide software agreements



Software Solutions
Microsoft Office

As Microsoft Gold Certified Partners Aspens IT Consultants are fully qualified to assess individual
business needs to supply the most productive and cost effect Microsoft Office package.

Current Versions
Office Home and Student 2007

Office Standard 2007

Office Small Business 2007

Office Professional 2007
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Office Enterprise 2007

Office Ultimate 2007

New Office 2010 beta version



Services
Consultancy & Technology Audits

Aspen in partnership with leading technology suppliers assess business IT needs and provide a report
advising on the most productive and economical IT solutions tailored to company individual needs.

Report will detail:
Setting clear-cut IT objectives

Streamline your operating processes and procedures

Creating an efficient and effective workforce

Identifying issues before they impact your business k
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Supporting your cost reduction initiatives



Services
IT Support

Aspen are dedicated to delivering a proactive approach to that of conventional methods of IT
support through 24/7 advanced monitoring.

What IT contract options do we offer?
IT support Express
o Remote professional support
o Ad-hoc fixed price chargeable visits
o Access to Hardware/Software national account pricing
o Access to Environmental Services and certification through WEEE Initiative Program
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o Unlimited onsite support
o Access to Hardware/Software national account pricing
o Access to Environmental Services and certification through WEEE Initiative Program
o 3rd party software managed service
o Dedicated account manager



DOCUMENT MANAGEMENT SOLUTIONS

Products

o DocuShare

o SharePoint

o Scanflow Store

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o Document Audit


Document Management Solutions HOME | OVERVIEW | INDEX | MISSION STATEMENT | VALUE PROPOSITION | MANAGED SERVICES

Products
DocuShare

DocuShare is an award winning affordable content management solution that enables the user to
capture, manage, share and protect a wide range of paper and digital content in a secure central
and highly scalable repository.

Capabilities
o Document Management
o Collaboration
o Image capture
o Security

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o Saves up to 80% of time wasted searching for information
o Locate documents 24/7 remotely
o Reduce operational cost, paper usage, document storage, disposal, energy and shipping
o Easily scalable, as business needs grow
o Improved efficiency with rapid ROI



Products
SharePoint

Microsoft SharePoint is a document management system that focuses on the organisation and storage of
information within a business. Sharing information with partners, co-workers and customers is made easy
with functions such as navigation, search, application integration and personalisation.

Benefits:
Store, organize, and locate documents

Ensure the consistency of documents

Manage metadata for documents
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Ensure consistent business processes (workflows) for how documents
are handled



Products
Scanflow Store

Scanflow store is a document management solution that enables businesses to easily integrate
scanned documents into your business processes. This intelligent system captures your documents
from anywhere and stores them directly into the application you use.
Benefits:
Scan directly into CRM, DMS, ERP or even legal or Scan to multiple destinations
financial applications
Personalised scan templates
All scanned items are fully text searchable – making
everything easy to retrieve Bates Stamping

Increased efficiency No product training required k
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Barcode capability – enabling batch scanning Saves time and money

Browse and Print facility Ultra user friendly

Intelligent filing - automatically creating new folders
where necessary



Services
Document Audit

As part of Aspen’s Document management Solutions we provide a Document Audit service
assessing your current state and providing a cost effective business streamlining solution.
Aspen will analyse your company’s existing document archiving processes, methods, the
associated costs, bottlenecks and areas where document retrieval causes workers
productivity and business workflow downtime.

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TELECOM SERVICES

Products Services

o Cisco o Telephone Auditing & Consultancy

Solutions

o VOIP Solutions
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Telecom Services HOME | OVERVIEW | INDEX | MISSION STATEMENT | VALUE PROPOSITION | MANAGED SERVICES

Products
Cisco
Cisco Unified Communications system provides structure and intelligence to help organizations integrate their
communications more closely with business processes, and ensure that information reaches recipients quickly,
through the most appropriate medium.

Aspen offer a full range IP Communications services to employees in all workspaces, if you are office based,
mobile or work from home you can benefit from our unified communication solutions.

Benefits:
Communicate more effectively and be more productive no matter where work takes you

Streamlines communications
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Remote access to networks from IP phones.

Collaboration

Mobility



Solutions
VOIP Solutions

Voice over IP is an enterprise level telecom communication to carry voice calls over an IP network including
the digitalisation and packetisation of the voice streams, enabling people to talk to each other through their
internet connection.

Benefits:
Increased productivity

Cost savings through simplified infrastructure

Increased ability to collaborate
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Employs session control protocols to set up and tear down calls

Highly flexible



Solutions
Static

Static telecom’s basically involves internal networking of phone systems. Aspen provide Cisco
static telecom systems supplying you with everything you need to serve your communications
needs—from data and voice to video and wireless.

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Services
Telephone Auditing & Consultancy

Aspen provide a specialised professional telephone auditing service that will analyse your business
telephone needs and present you with a report of your system and possibly an economical productive
alternative to your current system.

Our consultancy and telephone audit includes:
Telephone bill analysis

Call analysis

Communication trends k
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Indentify future unified communication needs



HARDWARE/SOFTWARE SOLUTION

Products Software

o HP o Licenses

o Microsoft

o Dell

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Hardware/Software Solutions HOME | OVERVIEW | INDEX | MISSION STATEMENT | VALUE PROPOSITION | MANAGED SERVICES

Products
HP

HP Preferred Partner status has been awarded to Aspen in recognition of our ability to tailor solutions to
individual customer needs and to provide a first class service on time and to budget.

Benefits:
Officially recognised to give advice on the best solution tailored to business individual needs

Special partner pricing

HP staff on call for complex business decisions
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Aspen staff involved in regular ongoing training within HP
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Products
Microsoft

Aspen have gained a Gold Certified Partnership, small business specialist and authorised
educational reseller with marketing leading technology providers Microsoft.

Benefits to business:
Expert knowledge of Microsoft products services collaborating to determine the best solution for
individual business needs.

Expert support from Microsoft to ensure we continue to support you

Aspen have multiple areas of Microsoft technical expertise including infrastructure, networking, k

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Products
Dell

Aspen are an accredited partner of Dell one of the world’s leading technology vendors with a
wealth of experience of providing cost-effective and fully-managed solutions.

Benefits:
Offer up to 30 per cent more processing power than its competitors

Offer built to order products – specific to clients needs

Outstanding deployment times
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Software
Licences
There are a number of specialised licensing options for business depending on size and type of your
organisation, the products you want to license and the way you want to use those products.
Benefits of choosing Volume Licensing:
Makes it easier and more affordable to run software on multiple computers within a single purchasing organisation
Cost savings – you only pay for the license – eliminating physical costs that the boxed license holds
Can be tailored to meet the needs of specific industries

Example of License options:
Open
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Open Value
Managing licences under one agreement
Discounts are available for company wide software agreements



ENVIRONMENTAL SERVICES

Products Services

o Mobile Phone Recycling o Aspen’s Environmental Solutions

o Toner Cartridge Recycling

o E-waste Pallet

o Bespoke E-waste Recycling

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Environmental Services HOME | OVERVIEW | INDEX | MISSION STATEMENT | VALUE PROPOSITION | MANAGED SERVICES

Products
Mobile Phone Recycling

As part of Aspen’s environmental solutions we provide a professional service that disposes of your unwanted
mobile phones in a legal and environmentally friendly way.

Benefits:
Meets government environmental standards

Fully asset managed solution

Aspen will deliver the “recycle bin” and pick it up when it’s full
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Works for businesses all sizes
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Products
Toner Cartridge Recycling

As the effects of global warming are becoming more apparent, the government legislation on resolving the
environmental impact is tightening. As a result the 2007 directive on Waste Electrical and Electronic
Equipment (WEEE) requires the removal of “toner cartridges, liquid and paste as well as Colour toner”.

Therefore Aspen provides a recycling service that provides the following:

Benefits:
A recycling and recovery service for all used and off-spec products.

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Products
E-waste Pallet

Finding a service that enables you to dispose of your old IT equipment legally and environmentally
friendly can be difficult. Aspen provides a Collection and Destruction Service that gives you a cost
effective environmentally friendly way to dispose of your redundant products.

Benefits of this include:
One single cost for collection, delivery and recycling

We deliver the pallet directly

Fully compliant and certified with WEEE directive k
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Managed via our IT disposal centre

Added option of Asset Management



Products
Bespoke E-waste Recycling
For companies that require a service that is specifically tailored to meet individual needs, Aspen
provide a bespoke environmental service that complies with the 2007 WEEE Directive.

Benefits of this service include:
Site Survey

Collection

Audit process

Sorting process
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Certification



Services
Aspen’s Environmental Solutions

Aspen’s Environmental Services all come with the following choices:

Benefits:
Supply a retail estimate on all working equipment, or

Donate your working equipment, or

Recycle your equipment for a supportive environmental certification

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Aspen Managed Services Presentation

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