3. Helsinki City Library Vision 2000 - 2005 The whole nation’s ‘hybrid library’, serving locally, acting nationally, esteemed internationally.

5. Loans, visits and virtual visits 1985-2008 kirjastokäynnit loans visits virtual visits 5 012 505 6 604 849 10 073 766 2005 6 631 318 6 418 060 9 398 909 2008 +3,0 % 6 435 666 180 233 Virtual visits +0,4 % 6 388 564 6 536 603 3 991 909 Visits -2,1 % 9 601 730 9 004 437 6 016 577 Loans -/+ 2007-2008 2007 1996 1985

6. The jury’s grounds for granting the Finnish Quality Award 2008 Proactiveness, pioneership and exellence in operations In the operations of the Helsinki City Library, the whole orgainsation’s active, innovative and customer-oriented development of operations, products and services is emphasised. It shows the organisation’s pinoeership in both the change in the operating environment and in answering customer needs.

7. The Quality Innovation Award 2008 Library 10, open and urban space for meeting people, creating and performing culture The jury’s grounds for granting the Quality innovation Award 2008: Located in the city centre, Library 10 encourages customers to consume culture, and in addition, create it, by offering versatile facilities and equipment. In Library 10 they’ve noticed that the world is changing and they’ve risen to this challenge with modern means and accomplished very good results. Thanks to this new operational model there are many new persons using the library, who have never patronized there before.

8. The use of collection 1989 ja 2008 816 000 (8,7 %) (725 000 DVD) 3 333 (0,05%) Visual recordings (DVDs, BDs, videos) 207 000 (2,2 %) - Other (sheet music, maps, CD-roms) 297 000 (3,2%) 50 828 (0,8 %) Newspapers, magazines 1, 575 miljoonaa (16,7%) 275 591 (4,6 %) Recordings (music, talk) 3 200 (0,0034 %) - E-books 6,505 miljoonaa (69,2 %) 5,7 miljoonaa (94,5 %) Books 9,4 million 6,0 million Loans 2008 1989

9. Facts about Helsinki, Finland, UK and Sweden 2008 52,80 £ 5,4 - - 101 million 5 298 4540 35 364 456 58 % Public Library Members 60, 9 million UK 1,26 4,8 4,9 AV-loan per capita 43,2 million 40,5 million 1, 8 million Collection 5877 4764 502 Staff 2 629 000 28,54% 2 179 923 41,34% 212 862 37,44% Loaners (% of inhabitants) 31,90 £ 47,40 £ 52,90 £ Costs per capita 7,40 10,55 11,29 Visits per capita 7,48 18,92 16,54 Loans per capita 1291 833 36 Number of libraries 9,2 million 5,3 million 568 531 Inhabitants Sweden (2007) Finland Helsinki

11. In touch with the times : Eurovision karaoke 2007 Customer can sing favorite Eurovision song on to a CD and take part in an Internet Competition

12. In touch with the times: Festival Bus The bus is loaded with items that is relevant to the theme of the festival, e.g. CDs of the artists performing at the festival. The Festival Bus is a joint venture between Library 10 and the Mobile Library unit.

16. Information Gas Station iGS On air On the road On the web

24. Values Equal Multi- dimensional Customer- oriented Pluralist Reliable Economical Creative

25. Helsinki City Library is… HelMet-library (Helsinki Metropolitan Area: Helsinki, Espoo, Vantaa, Kauniainen, 1 million people) A Central Library for Public Libraries Multicultural Library The Home Library for Citizens in Helsinki

26. THE FINNISH LIBRARY NETWORK Ministry of Education/Kirsti Kekki, August 2000 Central Library for Public Libraries. Multilingual Library . (Helsinki City Library) MUNICIPAL LIBRARIES = PUBLIC LIBRARIES (895 excl. Åland) LIBRARIES OF RESEARCH INSTITUTES THE FINNISH LIBRARY FOR VISUALLY IMPAIRED (the state library) THE NATIONAL REPOSITORY LIBRARY (the state library in Kuopio) SPECIAL LIBRARIES Provincial Libraries (18 municipal libraries excl. Åland) THE NATIONAL LIBRARY (Helsinki University Library) LIBRARIES IN POLYTECHNICS, EDUCATIONAL INSTITUTIONS AND SCHOOLS THE FINNISH LIBRARY NETWORK LIBRARIES OF UNIVERSITIES (20)

31. The Joint Online Service of Public Libraries

33. The library card is free for all. Publications and services at your disposal – also online!

34. Virtual Library – The Easy Way

35. Virtual Library – The Easy Way

37. Compares favourably… Lähde: Metropolitan Libraries Section, IFLA Statistics 2005 4 243 007 7 684 405 28 913 19 502 362 Kobenhavs Kommunes Biblioteker 2 650 000 2 274 240 23 150 20 529 846 Deichmanske bibliotek, Oslo 6 604 849 10 072 480 37 509 35 560 761 Helsinki City Library 6 598 419 9 848 381 44 953 22 584 601 Vancouver Public Library 2 759 712 3 834 332 36 800 23 596 597 Bibliotheek Rotterdam 5 152 053 4 426 799 41 752 61 771 038 Stockholm Public Library 3 552 800 4 708 254 28 606 27 780 043 Openbare Biblitothek, Amsterdam Visits (total) Loans Overall area (m2) Branch Libraries Inhabitants

39. So much more than books! Kirjahylly Valpola, Vaula 2005 RikArt, Artists’ Books Gallery

40. www.lib.hel.fi