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Insights and Hidden opportunities in Stores


A Crash Course on Creativity



ARE YOU PAYING ATTENTION?

                                                      Vikram Dahiya
                                                             (India)
                                        vikramdahiyanitb@gmail.com
Easyday India is the retail chain operated jointly by Wal Mart and Bharti Retail
                       a subsidiary of Bharti Enterprises.
Easyday - Inside
Hidden Opportunities

                        There was clearly a space constraint
                        Number of SKU’s are exceeding the store
                         capacity
                        Delay in refill of empty stock
                        Delay in payments
                        Low price is their specialty but more
                         focus should be on Value offered along
                         with shopping experience.


                        Too Noisy, Misses a soothing Music
                        Baggage handling system lacks
                         efficiency
                        More emphasis on selling Private
                         labels, by placing them at central
                         display
KROME Fashion Store



With stores across the length and breadth of North India, KROME has established itself as a superlative store with a difference.
It’s not just about a rich experience , but strengthening customer relations

                  A hedonistic, immoderate and impressive store
                   -- Adequately Spacious
                   -- Limited SKU’s (but premium brands)
Rich Luxurious Interiors




 Wonderful music appealing to youth
 High Ceiling, very spacious , proper lightning
 Interactive salesperson themselves promoting the
  products
 Accurate product placement
 Female salesperson missing
 Limited options to choose from
 Uncomfortable try-room
Perfect Display ; SKU’s sporadic


                              Quite Spacious
                              Sensuous
                              Splendid Experience
                              Color-full interiors very soothing to
                              the eyes




                             More SKU’s should be present in the shelf
Levi’s

Good Photography inside the store
Attracts you inside
Rich Wooden Theme, Soft Music
Increase in perceived value of Merchandise visible   Premium Clothing Brand
Excellent SKU placement
Affluent Store
Opportunities :
•    Customer are not offered the desired products
     due to unfriendly salesperson.
•    Specially female customers are more
     uncomfortable.
•    Walking on the wooden floor causes noise
•    Undergarments at central display inappropriate
Domino’s


Domino's Pizza - India's fastest growing fast food service restaurant for casual and fine dining. Relish
best Pizzas in International and Indian Flavors
   Well Lighted
   Wonderful Aroma that attracts you inside
   Colorful interiors
   Display of happy customers on the walls
Opportunities:
       Water Cooler not placed appropriately
Low Ceilings makes the hall look small and compact
Music is not good, Different Video is being displayed
           Less empathetic sales person
              Noisy due to open door

Cash counter over-crowded with visual displays which
           might confuse the customers
Woodland apparel and footwear are based on innovative technology and decades of experience
Rich Luxurious Interiors




                           A Perfect Store !!!
THANK YOU !!! 

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Observations and Insights from leading Indian Stores

  • 1. Insights and Hidden opportunities in Stores A Crash Course on Creativity ARE YOU PAYING ATTENTION? Vikram Dahiya (India) vikramdahiyanitb@gmail.com
  • 2. Easyday India is the retail chain operated jointly by Wal Mart and Bharti Retail a subsidiary of Bharti Enterprises.
  • 4. Hidden Opportunities  There was clearly a space constraint  Number of SKU’s are exceeding the store capacity  Delay in refill of empty stock  Delay in payments  Low price is their specialty but more focus should be on Value offered along with shopping experience.  Too Noisy, Misses a soothing Music  Baggage handling system lacks efficiency  More emphasis on selling Private labels, by placing them at central display
  • 5. KROME Fashion Store With stores across the length and breadth of North India, KROME has established itself as a superlative store with a difference.
  • 6. It’s not just about a rich experience , but strengthening customer relations  A hedonistic, immoderate and impressive store -- Adequately Spacious -- Limited SKU’s (but premium brands)
  • 7. Rich Luxurious Interiors  Wonderful music appealing to youth  High Ceiling, very spacious , proper lightning  Interactive salesperson themselves promoting the products  Accurate product placement  Female salesperson missing  Limited options to choose from  Uncomfortable try-room
  • 8. Perfect Display ; SKU’s sporadic Quite Spacious Sensuous Splendid Experience Color-full interiors very soothing to the eyes More SKU’s should be present in the shelf
  • 9. Levi’s Good Photography inside the store Attracts you inside Rich Wooden Theme, Soft Music Increase in perceived value of Merchandise visible Premium Clothing Brand Excellent SKU placement
  • 10. Affluent Store Opportunities : • Customer are not offered the desired products due to unfriendly salesperson. • Specially female customers are more uncomfortable. • Walking on the wooden floor causes noise • Undergarments at central display inappropriate
  • 11. Domino’s Domino's Pizza - India's fastest growing fast food service restaurant for casual and fine dining. Relish best Pizzas in International and Indian Flavors
  • 12. Well Lighted  Wonderful Aroma that attracts you inside  Colorful interiors  Display of happy customers on the walls
  • 13. Opportunities: Water Cooler not placed appropriately Low Ceilings makes the hall look small and compact Music is not good, Different Video is being displayed Less empathetic sales person Noisy due to open door Cash counter over-crowded with visual displays which might confuse the customers
  • 14. Woodland apparel and footwear are based on innovative technology and decades of experience
  • 15. Rich Luxurious Interiors A Perfect Store !!!