Weitere ähnliche Inhalte Kürzlich hochgeladen (20) Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It1. Why the Majority of Compliance
Training Doesn’t Stick
— and What You Can Do About It.
The webinar will begin
in 5 minutes …
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
2. Why the Majority of Compliance
Training Doesn’t Stick
— and What You Can Do About It.
The webinar will begin
momentarily …
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
4. Why the Majority of
Compliance Training
Doesn’t Stick
—and What You Can Do About It.
Agenda
• Compliance in Corporate
America-Overview
• What DOJ & SEC are looking
for
• Engaging Compliance Learning
Approach & Options
• Budget Friendly Tips for
Global Learning
• Summary/ Q&A
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
5. Our Presenters
• Stephen Liccione
The Americas Director of
Compliance, Continental
• Nic McMahon
EVP Global Services, VIA
• Scott Herber
Moderator, EVP Sales, VIA
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
6. Compliance in Corporate America today
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
7. Compliance in Corporate America today
Connected World. Terrible Training
Expanding Reach and Responsibility
• Global Corporate World more complex than ever before
• Global Governance more capable and willing than ever
Out dated training approach
• Little interaction
• Little effective global local consideration
• Limited engagement
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
8. Compliance in Corporate America today
Trends and Stats
• More cases about corruption have been
seen since 2005 than the past 28 years.
$515m
$400m
$450m
$1.4bn
$1.2bn
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
9. Compliance in Corporate America today
• Driving a Culture of Compliance Internally
• Changing and Improving Processes
800.737.8481
• Increasing visibility of support and approach
Copyright ©2012 ViaLanguage. All rights reserved.
www.viadelivers.com
10. What DOJ and SEC are looking for.
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
11. Johnson Control Example
Oil for Food scandal and bribery
JCI agreed to a 3 year Deferred
Prosecution with the DOJ, SEC,
Treasury, Navy and 3 other federal
agencies
Johnson Controls lacked any
compliance function at that time
Needed to develop and implement a
program that was deemed "effective"
by an independent Monitor
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
12. Johnson Control Example
Oil for Food scandal and bribery
Decided to create an organic program
rather than emulate Siemens
Developed overarching policies and
processes and training.
Required translating over 30 language
Required localization and relevancy to
in-country law where Johnson
operated.
Peaked to over 125 employees working
on the project
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
13. Piecing together Effective Compliance Training
• Blend types of learning to
engage and reinforce learning
• Educate and overcome global
cultural conceptions
• Create visibility and
accessibility
• Don’t just inform but help
learners to apply
• Track and report on
completion and retention
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
15. Compliance Training Program:
A successfully designed program will have considered:
How do I make it engaging and a
reflection of our corporate culture?
Are our guidelines, policies, and code of
conduct clearly written?
What are the learning objectives?
What is the compliance risk?
Who is the target audience?
What role does the audience have?
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
16. Making it stick
Design something worth remembering
Find channels that will best achieve your
intentions.
Reach the widest audience possible.
Make it easy to complete.
Empower your learner to become a stakeholder.
Keep it brief.
Mix it up.
Give real world examples.
Reinforce learning objectives through practice
scenarios.
End with a bang.
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
17. Compliance Learning Options:
What you have to choose from
In-house, Instructor Lead
Off-The-Shelve
Game Based Learning
Mobile Learning
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
18. Compliance Learning Options
Pick the right Resource for the right application
Off-The-Shelve
Relatively inexpensive. One size fits
all approach
Instructor Lead and Web
Based training
Subject Matter experts lead real or
virtual classrooms, or web based
training
Mobile Learning
Game Based Learning
On Demand access for refresher
Support.
Empowers self paced learning
Ad entertainment and
engagement to compliance
learning
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
19. Off the Shelve
Volume and scale based on active users
• Relatively inexpensive
• One size fits all
• Build volume of content
• Some engagement and interactivity
• May be too simplistic & lack
corporate message & tone
• Keep an eye on price with
install bases of over 300
users
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
21. Benefits of Game Based Learning for Compliance
Provides safe test environment
Simulates real world experiences
Engages users
Increases adoption
Copyright ©2012 ViaLanguage. All rights reserved.
Click to
start
800.737.8481
www.viadelivers.com
25. Web Based Or ILT Learning Flexibility
Self directed navigation allows learners to pace themselves
Test Outs confirm progress.
Consistent look and feel
Acorss multiple sessions
“Professionalizes” internal
content
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
27. Benefits of Mobile for Compliance Learning
Just in time learning approach
Back up for on the go access to key topics
Increased Accessibility
Example 1
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
28. MobilePaks™
Short <10 min
targeted information
Adhering to Export Controls
California Sexual Harassment
Avoiding Corruption/ FCPA
Preventing Employment Discrimination
Reportable tracking
Protecting Customer Privacy
Using Company Assets Properly
Avoiding Insider Trading
Encouraging Workplace Diversity
Competition Laws and Principles
Push and control
content delivered
29. Budget & Friendly Tips for Global
Learning
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
30. Tips: Modularize
Make sure your content is relevant to each user.
Create various shorter modules
--Interactions that direct the learner to the
appropriate training module.
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
31. Tips: Be Global Ready
Avoid failure when creating training for overseas audiences
Even though they may speak English, it is good
practice to create the training in their native tongue
--This increases the impact of the training
Explain why the US training policy is relevant even
when contrary to local customs.
--What is unlawful in the US may be accepted
practice in other countries.
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
32. Summary
Incorporating the design elements that will provide
quality training that sticks as well as fits your risk and
compliance training needs.
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com
33. Questions from our Online Audience.
Copyright ©2012 ViaLanguage. All rights reserved.
800.737.8481
www.viadelivers.com