Customer Service: Customer Service power point

1. The Basics of Call Center
Customer Service
By VanSight

2. COPYRIGHT 2009 VANSIGHT division of Synbiz
Solutions Pvt Ltd
• No part of this publication may be reproduced or transmitted in any form or
for any purpose without the express permission of VanSight Division of
Synbiz Solutions Pvt Ltd. The information contained herein may be changed
without prior notice.
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service names mentioned and associated logos displayed are the trademarks
of their respective companies.
• Data contained in this document serves informational and educational
purposes only. The information in this document is proprietary to Synbiz
Solutions Pvt Ltd.
• This product contains training material for English or Soft Skills or
Personality Development. Synbiz assumes no responsibility for errors or
omissions in this document. Synbiz does not warrant the accuracy or
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contained within this material. This document is provided without a
warranty of any kind, either express or implied, including but not limited to
the implied warranties of merchantability, fitness for a particular purpose, or
non-infringement.
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3. Don’t be distracted
Stop surfing or socializing and focus on your customer
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4. Make a good First Impression
Be everything you would expect and want to your customer as
you would for yourself
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5. Welcome them with your tone and
greeting
Let them hear your smile
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6. Listen actively
Use acceptance responses so they know you are listening.
Repeat all critical elements so they know you understand.
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7. Paraphrase
Paraphrase to confirm understanding .
Ask clarifying questions when necessary.
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8. Be prompt
Answer the phone with the designated amount of rings
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9. Time is valuable
Don’t be slow, You’re not a tortoise!
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10. Have a sense of URGENCY!
Empathize with their problems, treat them as your own, and
they are important!
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11. If you don’t know
It is okay, it’s not the end of the world. No one knows
everything…
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12. NEVER, EVER say that you…
It’s our responsibility to get the answers they need.
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13. Purchase and instantly
download this Presentation
from
http://vansight.net/downloads/customer-service-
presentations.html
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