Services Portfolio of GoodSpring Technologies

1. Services Portfolio
GoodSpring Technologies

2. AGENDA
• Outsourcing capabilities
• Services Portfolio
– Server and Network Support
– IT Projects
– Virtualization and hosting virtual infrastructure
– Free and Open Source Solutions
• Technologies

3. Outsourcing
Capabilities

4. Project Management Potential
• One with experience of managing IT projects
with more than 300 employees
– See the CV of Todor Todorov
• One with experience of managing IT teams with
more than 30 employees
• Two experienced in IT processes management
We have the potential to lead outsourced projects on a
„Managed Services“ basis for both small and large business sized
Customers.

5. Services Portfolio

6. Server and Network Support 1/2
• Remote automated monitoring, remote support
• Processes for on-site intervention exist
• Keeping data confidentiality and security of the
remote access

7. Server and Network Support 2/2
Description of the
Incident Management
Main Support Processes
* Resolution of Incidental Failures
* Meeting the SLA times
Problem Management
Configuration Management * Detects which incidents are
persistent
* Log the changes in the CMDB
* Identifies the changes needed for
their resolution
Change management
* Plan the changes
* Execute actions needed
* Keep track of results
Achievement of continuous improvement in
Your IT infrastructure

8. IT Projects
• Design and implementation of Your IT
infrastructure
• Implementation of parts of the IT
infrastructure
• IT Audits
• Infrastructure changes for gaining
quality and cost efficiency
• Consultancy for business systems
integration
• Development of IT Management tools

9. Virtualization and Hosting
 We make your physical machines
virtual and colocate them in a high
rank datacenter
• No need for new hardware
• No need for electricity redundancy
(UPS nor diesel generator)
• No need for server room, rack, air
conditioning
• Low cost / highly secured solution
 Hosting at a certified datacenter
http://telepoint.bg
 ISO 27001:2005 Information Security
Certificate
 ISO 9001:2008 Quality Certificate

10. FOSS Business Solutions
• Business solutions, based on OpenERP Free
and Open Source Business Suite
– Used by 6 000 000 users
– 2 000 business modules ready at your disposal
• Our services in regards to OpenERP
– Consultation regarding your business needs
– Implementation, customisation, training
– „Full Tower“ support: hardware, OS,
DataBase, OpenERP application

11. Technologies

12. List of Technologies
• UNIX: Linux, *BSD, HP-UX, Solaris
• Windows 2000/2003/2008 Servers,
Active Directory
• Databases: MySQL, PostgreSQL,
MSSQL
• Middleware: WebLogic, JBoss
• Backups and Storage
• Networking: Cisco, UNIX based
appliances
• Scripting languages: Python, Perl

13. Thank You!
GoodSpring Technologies @ Todor Todorov – CEO @
sales@goodspring-tech.com todorov@goodspring-tech.com
http://goodspring-tech.com
http://bg.linkedin.com/in/tttodorov
tt_todorov