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Who Drives Change?
1.
Who drives change?
Michael Sauers Technology Innovation Librarian Nebraska Library Commission
2.
Banks as we
knew them…
3.
4.
5.
6.
7.
http://www.flickr.com/photos/saturnism/226534302/
8.
Banks changed…
9.
10.
http://www.flickr.com/photos/swanksalot/11087256/
11.
12.
Ask yourself…
13.
Do you go
into a bank more or less than you did before the changes?
14.
Are you more
or less satisfied with banking today as compared with the old way?
15.
< use
16.
Yet…
17.
> satisfaction
18.
Huh?
19.
Who instigated these
changes?
20.
The Banks?
21.
The Customers!
22.
Libraries must change
to meet the needs of their customers.
23.
Even if the
result is that they come into the library less.
24.
Because satisfaction is
more important than foot traffic.
Hinweis der Redaktion
Based on an analogy by Dr. Melmer of the SD Department of Education, from his talk at SDLA 2007.
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