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MIS- AHLAEI week 1
- 1. Chapter 1
Hospitality Technology
Systems
Managing Technology in the Hospitality Industry
Sixth Edition
(468TXT or 468CIN)
© 2011, Educational Institute
- 2. Competencies for
Hospitality Technology Systems
1. Discuss the criteria used to evaluate hospitality
technology.
2. Describe the basic functions common to
property management systems.
3. Identify stand-alone technology systems that
may interface with property management
systems.
© 2011, Educational Institute
(continued)
2
- 3. Competencies for
Hospitality Technology Systems
(continued)
1. Describe the basic functions of a point-of-sale
system.
2. Describe the basic functions of a sales and
catering system.
3. Identify hospitality accounting modules typically
provided by back-office software packages.
4. Explain the elements and impact of e-commerce
on hospitality organizations.
© 2011, Educational Institute 3
- 4. Creating Competitive
Advantage
• Product differentiation
• Exceptional service via technology
• Production at a lower cost
• Market segmentation
© 2011, Educational Institute 4
- 5. Productivity Evaluation
Workflow processing
• Task sequencing
• Space management
• Other physical elements
Data processing
• Time minimization
• Optimization of data-handling
procedures
© 2011, Educational Institute
• Streamlining output 5
- 6. PMS Functions
Reservations Module
• Availability/forecasting
• Reservation records
• Reservation confirmations
Rooms Management Module
• Room status
• Registration
• Room assignments
© 2011, Educational Institute
(continued)
6
- 7. PMS Functions
(continued)
Guest Accounting
Module
• Folio management
• Credit monitoring
• Transaction tracking
© 2011, Educational Institute 7
- 8. Common PMS Interfaces
• Central reservation system
• Internet
• Sales and catering
• Point-of-sale
• Electronic payment processing
• Revenue management
© 2011, Educational Institute
(continued)
8
- 9. Common PMS Interfaces
(continued)
• Back office accounting
• Call accounting
• Electronic locking systems
• Energy management
• Auxiliary guest service devices
• Self-service devices
© 2011, Educational Institute 9
- 10. POS Order Entry Functions
• Displays menu items
o Different prices
o Different meal periods
o Different outlets
• Applies modifiers to menu items
• Groups menu items with single price
• Defines a default order display location
© 2011, Educational Institute
(continued)
10
- 11. POS Order Entry Functions
(continued)
• Allows delayed order entry to time service
• Counts down items in short supply
• Provides rapid entry of quick-service items
• Offers simple way to re-order a round of drinks
• Enables off-menu orders
© 2011, Educational Institute 11
- 12. POS Settlement Functions
• Splits charges on check
• Transfers checks from one server to another
• Combines checks for different tables or servers
• Can apply service charges
• Automatically adds gratuity when appropriate
• Manages server tips
© 2011, Educational Institute
(continued)
12
- 14. POS Settlement Functions
(continued)
• Records settlement method
• Tracks voids, corrections, and adjustments
• Provides reports such as:
o Cashier shift balances
o Menu item sales analysis
o Server productivity
© 2011, Educational Institute 14
- 15. Sales and Catering—Group Sales
• Creates company master records, including
corporate subsidiaries
• Facilitates contact management
• Displays guestroom and function room
availability
• Creates and tracks group bookings
• Allows adjustment of contracted rooms
based on prior experience
© 2011, Educational Institute 15
- 16. Sales and Catering—
Function Rooms
• Records function room size/capacity in
different configurations
• Displays images of each function room in
typical configurations
• Displays function room availability in graphic
form
• Creates and tracks room bookings
© 2011, Educational Institute
(continued)
16
- 17. Sales and Catering—
Function Rooms
(continued)
• Allows simple relocation of event from one
room to another
• Creates pick-lists of standard-priced menu items
• Manages requests for audiovisual and other
equipment
• Generates contracts and banquet event orders
© 2011, Educational Institute 17
- 18. Accounting Applications
Accounts Receivable Module
• Customer master file
• City ledger file
• Account aging file
Accounts Payable Module
• Vendor master file
• Invoice register file
• Check register file
© 2011, Educational Institute
(continued)
18
- 19. Accounting Applications
Payroll Module
• Employee master file
• Payroll register file
• Government register file
Financial Reporting File
• General ledger
• Trial balance
• Financial statements
© 2011, Educational Institute (continued) 19
- 20. Accounting Applications
(continued)
Other Modules
• Inventory
• Purchasing
• Budgeting
• Fixed assets
© 2011, Educational Institute 20
- 21. E-Commerce Concepts
• Internet- Large and complex series of
electronic networks designed to provide
universal access to information and
communication.
• World Wide Web (WWW)
• Uniform Resource Locator (URL)-
Designates the internet address of a site.
© 2011, Educational Institute 21
- 22. E-Commerce Concepts
• Internet
• E-distribution channels
• Online reservation systems
• Social networking
• Internet marketing
• Enterprise systems
• Web-based applications
• Website development
© 2011, Educational Institute 22
- 23. Enterprise Systems
• Addresses the technology needs of multi-
property organizations.
• Relies on web based technology.
• Can include central reservations
applications to fully synchronize room
inventories.
© 2011, Educational Institute 23