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Get BETTER Results By Doing LESS Training
                                     Patti Shank          Mike Taylor
                              LearningPeaks.com           tmiket.wordpress.com
                                    @pattishank           @tmiket

Performance vs Training
              The New Learning Architect                                Analyzing Performance Problems
                                      by Clive Shepherd                 Or, You Really Oughta Wanna--How to Figure out
                                                                        Why People Aren't Doing What They Should Be, and
                                                                        What to do About It
               “Conditions for Success” for various
                                                                                    by Robert F. Mager & Peter Pipe
              learning/performance approaches
              including: top-down, bottom-up, formal,
                                                                        The Performance analysis Flow Diagram in
              non-formal, on-demand & experiential.
                                                                        the appendix is a great resource.


Performance Analysis Questions (Mager & Pipe)
  1. What’s the performance problem?                          5. Is it a genuine skill deficiency?
  2. Is it worth solving?                                     6. Can the task be made easier?
  3. Can we apply fast fixes?                                 7. Any other obstacles?
  4. Are consequences appropriate?                            8. Does the person have potential to change?

Design Considerations
Situation                                                     Possible Options
                                                              Simple on-the-job training
Simple tasks
                                                              Job aid/checklist
Infrequent                  Error
                                                              Job aid/checklist
simple task                 tolerable
                            Error
                                                              Regular practice to automaticity
                            intolerable
Infrequent                  Error
                                                              Job aid/checklist
complex task                tolerable
                            Error                             Regular practice to automaticity with
                            intolerable                       job aid/checklist
                                                              Training with use of performance
Frequently changing task
                                                              support
                                                              Minimal effort
“Checkbox” training
                                                              (ie. PDF with question “I have read”)
Information/Communication                                     Social media, Communities
Not enough time/resources                                     Recycle / Curate
Analysis

               First Things Fast:                                       Figuring Things Out:
               A Handbook for Performance Analysis                      A Trainer’s Guide to Needs & Task Analysis

               Allison Rossett                                          Ron Zemke & Thomas Kromlinger


Performance Support

               Job Aids & Performance
                                                                        Innovative Performance Support:
               Support:                                                 Strategies and Practices for Learning in the
               Moving From Knowledge in the Classroom to                Workflow
               Knowledge Everywhere
                                                                        Conrad Gottfredson & Bob Mosher
               Allison Rossett & Lisa Schafer

Social Learning & Communities


               Cultivating Communities of                               The New Social Learning: A Guide
               Practice [Hardcover]                                     to Transforming Organizations
                                                                        Through Social Media
               Etienne Wenger, Richard McDermott &
               William M. Snyder                                        Tony Binham & Marcia Connor




               Social Media for Trainers:                               Dave Kelly: Why people Hate Training
               Techniques for Enhancing and                             & How to Overcome it
               Extending Learning                                       http://bit.ly/HateTraining
               Jane Bozarth

Online:
Jane Hart’s Non-Training Approach to Workplace             Will Thalheimer: “The Five Failures of Workplace
Learning:                                                  Learning Professionals”
http://bit.ly/non-training                                 http://bit.ly/5failures

Onlignment (Clive Shepherd & Co.)
                                                           Dave Ferguson on Minimal Training
http://bit.ly/NewLearnArch &
                                                           http://bit.ly/minimaltype
http://bit.ly/TrngNotRtAnswer

Cathy Moore “How action mapping can change your            Elearning Coach “Using the 5 Moments of Need to
design process”                                            steer stakeholders in the right direction
http://bit.ly/ActionMap                                    http://bit.ly/5MomentsSteer

TrainingDoctor.org: “21 Questions to ask before
                                                           Gary Wise “Evolving Training Into The Perfect Hole”
Designing Any Training Program” http://bit.ly/21Q-1
                                                           http://bit.ly/evolvetraining
, http://bit.ly/21Q-2 , http://bit.ly/21Q-3

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Getting Better Results by Doing LESS Training

  • 1. Get BETTER Results By Doing LESS Training Patti Shank Mike Taylor LearningPeaks.com tmiket.wordpress.com @pattishank @tmiket Performance vs Training The New Learning Architect Analyzing Performance Problems by Clive Shepherd Or, You Really Oughta Wanna--How to Figure out Why People Aren't Doing What They Should Be, and What to do About It “Conditions for Success” for various by Robert F. Mager & Peter Pipe learning/performance approaches including: top-down, bottom-up, formal, The Performance analysis Flow Diagram in non-formal, on-demand & experiential. the appendix is a great resource. Performance Analysis Questions (Mager & Pipe) 1. What’s the performance problem? 5. Is it a genuine skill deficiency? 2. Is it worth solving? 6. Can the task be made easier? 3. Can we apply fast fixes? 7. Any other obstacles? 4. Are consequences appropriate? 8. Does the person have potential to change? Design Considerations Situation Possible Options Simple on-the-job training Simple tasks Job aid/checklist Infrequent Error Job aid/checklist simple task tolerable Error Regular practice to automaticity intolerable Infrequent Error Job aid/checklist complex task tolerable Error Regular practice to automaticity with intolerable job aid/checklist Training with use of performance Frequently changing task support Minimal effort “Checkbox” training (ie. PDF with question “I have read”) Information/Communication Social media, Communities Not enough time/resources Recycle / Curate
  • 2. Analysis First Things Fast: Figuring Things Out: A Handbook for Performance Analysis A Trainer’s Guide to Needs & Task Analysis Allison Rossett Ron Zemke & Thomas Kromlinger Performance Support Job Aids & Performance Innovative Performance Support: Support: Strategies and Practices for Learning in the Moving From Knowledge in the Classroom to Workflow Knowledge Everywhere Conrad Gottfredson & Bob Mosher Allison Rossett & Lisa Schafer Social Learning & Communities Cultivating Communities of The New Social Learning: A Guide Practice [Hardcover] to Transforming Organizations Through Social Media Etienne Wenger, Richard McDermott & William M. Snyder Tony Binham & Marcia Connor Social Media for Trainers: Dave Kelly: Why people Hate Training Techniques for Enhancing and & How to Overcome it Extending Learning http://bit.ly/HateTraining Jane Bozarth Online: Jane Hart’s Non-Training Approach to Workplace Will Thalheimer: “The Five Failures of Workplace Learning: Learning Professionals” http://bit.ly/non-training http://bit.ly/5failures Onlignment (Clive Shepherd & Co.) Dave Ferguson on Minimal Training http://bit.ly/NewLearnArch & http://bit.ly/minimaltype http://bit.ly/TrngNotRtAnswer Cathy Moore “How action mapping can change your Elearning Coach “Using the 5 Moments of Need to design process” steer stakeholders in the right direction http://bit.ly/ActionMap http://bit.ly/5MomentsSteer TrainingDoctor.org: “21 Questions to ask before Gary Wise “Evolving Training Into The Perfect Hole” Designing Any Training Program” http://bit.ly/21Q-1 http://bit.ly/evolvetraining , http://bit.ly/21Q-2 , http://bit.ly/21Q-3