Skype 4 Business Webcast 11. März 2015

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Skype 4 Business Webcast 11. März 2015.
Vorstelltung von neuen Rollen, Features, Client und Call via Work

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Skype 4 Business Webcast 11. März 2015

  1. 1. Skype for Business Association Webcast 11.03.2015 Thomas Pött (Allgeier Productivity Solutions) Microsoft MVP Lync email: thomas.poett@allgeier-ps.com Blog: http://lyncuc.blogspot.com München
  2. 2. 2 1 2 3 4 Skype for Business Association Important Changes What’s new in Skype for Business Events und Kontakt Agenda Skype for Business Webcast 11.03.2015
  3. 3. 3 Skype for Business Association
  4. 4. 4 S4B Association Members Primergy Server, Data Center, Hosting, Outsourcing, Managed Services, Cloud Services, Support Services Project Management, Consulting, Implementation, Staffing, Support Services Fujitsu (Ferrari) Gateways/ SBC’s and Software (SIP2SIP, SIP2Lync) Fax Solution Fujitsu (KEMP) Load Balancer Virtual and Physical, optimized for S4B, Exchange & SharePoint Conferencing Equipment, Smart Boards Licensing, Cloud Services Who are we?Skype for Business Association
  5. 5. 5 Areas in UC projects • Consulting Implementation Customer Operation • Software MSFT Software 3rd party • Hardware Devices PSTN Hoster SIP Trunks Typical UC Project ApproachAreas of Interest
  6. 6. 6 Challenges in multi vendor projects: • The multi vendor association has fundamentally addressed the following challenges and make projects for unified communication run much smoother, faster and with lower risks. • We offer a single point of responsibility during the entire project implementation over all areas involved. CUSTOMER PROJECT Presence IM Audio/ Video Conferencing Telephony LEADING PROJECT PARTNER Skype for Business AssociationNew UC Approach
  7. 7. 7 What is new in Skype for Business
  8. 8. 8 • • What’s coming with Skype for Business in the first half of 2015? What’s new in Skype for Business
  9. 9. 9 Skype look-and-feel Familiar Skype colors and icons, minimum chrome Full Lync feature set Plus Call via work for PBX phone interoperability Cross Platform support Windows delivered first; followed by Android, iOS, browser and Mac Plus consistent Conversation History across devices Connectivity to Skype user network IM, presence audio and video Plus Skype ID and MSA* support with directory search Skype for Business Client What’s new in Skype for Business Simpleradoption based on familiarity, without compromising on features *MSA = Microsoft Account
  10. 10. 10 Full Lync Server 2013 feature support, plus • SQL Server Always On support • Higher performance and stability with Windows Server 2012 and Windows Fabric 3.x • Native video interoperability service for VTCs • Call via work for PBX phone interoperability • Same hardware profile as Lync Server 2013 for easier upgrade Skype for Business Server What’s new in Skype for Business Significant availability, manageability, and functional enhancements over Lync Server 2013 Chat and presence reliability Mobility improvements Conferencing reliability Manageability improvements
  11. 11. 11 Important changes in Skype for Business Important Changes
  12. 12. 12 New Roles Important Changes
  13. 13. 13 • As part of the Skype for Business release, a new server role is available for legacy video interoperability (VIS), which will be deployed on premises or in the on premises part of a hybrid deployment • VIS is a software solution “built in” to Skype for Business and is scalable • VIS allows customers who have large deployments of Cisco VTCs in their enterprises and are migrating to Skype for Business to make use of their existing investment in these VTCs • VIS simplifies interoperability and eliminates the need for third party infrastructure • With VIS, the VTC can join a Skype for Business meeting as an audio/video endpoint and be displayed in the video gallery • The Skype for Business meeting experience is consistent and familiar to users • Peer to peer audio/video calls are supported as well Video Interoperability Server (VIS)New Roles
  14. 14. 14 Journey to Call Quality Dashboard ~150 pages Sample SQL queries Lync 2013 Network Guide ~30 SQL queries PowerShell Excel workbook Call Quality Methodology
  15. 15. 15 • • • • • • • Call Quality Dashboard featuresNew Roles
  16. 16. 16 Call Quality Dashboard (CQD)New Roles
  17. 17. 17 On Premises Important Changes
  18. 18. 18 • Customer has full control • of all Skype for Business capabilities and administration • Multiple topologies supported • Skype for Business in a single AD forest • Skype for Business in a resource forest scenario + one user forest • Skype for Business in a resource forest scenario + multiple user forest* • Fully supported topologies • Skype for Business on premises + Exchange on premises • Skype for Business on premises + Exchange online On premises * While supported, not recommended
  19. 19. 19 Skype for Business on premises AD USER FOREST END POOLS FRONT END POOLS BACK END MEDIATION SERVERS PERSISTENT CHAT POOL
  20. 20. 20 FRONT END POOLS Skype for Business on premises END POOLS BACK END AD USER FOREST AD USER FOREST MEDIATION SERVERS PERSISTENT CHAT POOL
  21. 21. 21 Enhanced manageability approaches Important Changes
  22. 22. 22 • More convenient upgrade path from Lync Server 2013 to Skype for Business by: • Preserving existing hardware/server investments • Smoother upgrade process without extensive planning • Reducing the overall cost for deployment • The goal of heading towards Smart setup • Upgrade path InPlace upgrade Lync 2013 Skype for Business + Lync 2013 Yes—in-place upgrade support from 2013 -> Skype for Business Lync 2010 Skype for Business + Lync 2010 No—migrate from 2010 -> Skype for Business, same as 2010 -> 2013 Lync coexistence (2013 + 2010) Skype for Business + Lync 2013 Mandatory migration from 2010 -> 2013 before deploying Skype for Business—then in-place upgrade from 2013 to Skype for Business
  23. 23. 23 • SQL Server AlwaysOn HA solutions • Next generation of database mirroring technologies • Provides high availability and disaster recovery in SQL • Introduced in SQL Server 2012 and present in SQL Server 2014 • Runs on top of WSFC (Windows Server Failover Clustering) • AlwaysOn advantages • Latest and greatest SQL HA solution • Although database mirroring is still available in its original feature set, it is now considered a deprecated feature and will be removed in a future release of SQL Server • More reliable • AlwaysOn (One Primary, can have up to three corresponding secondary replicas) • Mirroring (One Primary, One Mirror) • Multi-database failovers • Useful in applications with several databases • Databases can be added to an availability group that can be failed over between replicas • All databases in availability group are failed over at the same time SQL AlwaysOn
  24. 24. 24 • Simplified workflow leverages Windows Fabric v2: four steps Invoke—CsComputerFailOver to fail over (stop) a front end; take the FE out of rotation, move the replicas out perform patching/upgrade Invoke—CsComputerFailBack to fail back (start) a front end; bring FE into active state, move replicas in Do this for all frontends in the pool • How‘s this better? Simpler workflow; fewer commands; less errors Faster—2-3 hours for 12 FE pool (down from 8-12hours) More reliable Checks for readiness across the pool within the cmdlet before fail over Leverages windows fabric (min. v2)/v3 deactivate/activate node APIs ensuring more dependable operation (moving replicas in/out, not move replicas into node going down) Since scope is always one frontend, avoids situations where multiple frontends could be down within a pool (reason servers don’t start) Will not allow fail over of a server if there are existing replica issues in the pool Progress indicators Simplified Patching
  25. 25. 25 • • • Check with Microsoft update for Skype for Business updates • Download the updates • Install them (prior to finishing the installation process) Smart setup
  26. 26. 26 Call via Work Important Changes
  27. 27. 27 • Enterprise Voice for PBX Users • Skype for Business users can make voice calls using any PSTN phone, including existing PBX endpoints • Leverages existing Direct SIP connectivity between PBX systems and Lync/Skype for Business • User experience • Skype for Business dials out to PSTN or desk phone number to connect user, then connects with far-end destination • Features • Presence update and call control from Skype for Business client • Mid-call control capabilities preserved on PBX phone Call via Work
  28. 28. 28 Call via WorkCall Flow 1. User instantiates call from Skype for Business rich clientDestination on PSTN PSTN Skype for Business Pool PBX Skype for Business Client PBX Station Local Call Fare-End Call 1 2 4 3 5 6 2. Skype for Business client places call to user’s PBX station set (or to any other PSTN phone number) 3. PBX routes call and local user answers 4. When Skype for Business client sees this call answered, places far-end call. Here Skype for Business will use PBX user’s DID as ANI 5. PBX routes call out to PSTN with user’s DID (or to any other local PBX endpoint) 6. Far-end call answers and call is established, with Skype for Business acting as control channel
  29. 29. 29 Call via WorkExperience 1 2 3 4 5 6 PBX PSTN Destination Skype for Business pool Skype for Business client PBX Station Local call Far-end call Inbound Call via Work doesn’t have an inbound experience Infrastructure Should operate with any supported PSTN egress May find complexity with numbering support Cloud Not available in Lync Online
  30. 30. 30 Outbound call to external user (PSTN) Call initiated from Skype for Business client Available Call initiated from desk phone Not Available 1. User A initiates a call to PSTN 2. UCWA places the initial call to self/desk phone 3. PBX rings the desk phone of user A 4. Once answered, UCWA places second call to PSTN 5. Ring back is provided to user A’s desk phone 6. Once PSTN answers, call is connected Mobile Phone PSTN Skype for Business Pool PBX System Skype for Business Client User A PBX Station Desktop Phone User A 1 4 2 3 5 6
  31. 31. 31 1. User A initiates a call to user B 2. UCWA places the initial call to self/desk phone 3. PBX rings the desk phone of user A 4. Once answered, UCWA places second call to user B 5. Since user B is enabled for C(all)v(ia)W(ork) and set Simulring to their own desk phone, ms-skipRnl header is used to force another call out to user B’s desk phone 6. Once user B answered on Skype for Business client or desk phone, call is connected Call initiated from Skype for Business client Available Call initiated from desk phone Not Available Skype for Business Pool PBX Skype for Business User A Desktop Phone User B 1 5 6 Skype for Business User B Desktop Phone User A 2 34 Audio
  32. 32. 32 Delivering inbound calls to Skype for Business client and PBX phone • Need to consider both calls from PSTN and calls from other Skype for Business users • Forward and simultaneous settings are tied with activation of CvW feature • If using CvW for outbound, incoming calls automatically forward/simulring to client and configured PBX phone Configured DID # for both user and PBX phone is the same • Using ms-skipRnl header for the PBX phone number with the simulring settings for CvW
  33. 33. 33 1. User B calls user A from Skype for Business client or PBX phone 2. PBX or Skype for Business Server receives the call (depending on who originated the call—see below) 3. If Skype for Business Server receives the call, user A’s endpoint is alerted. Since user A is enabled for CvW and set to simulring their own desk phone, the ms-skipRnl header is used to force another call out to user A’s desk phone 4. If PBX receives the call, PBX rings the desk phone of user A as shown below CvW (PBX first, S4B second line) PBX First in Line Skype for Business Server First in Line PBX First in Line Skype for Business Server First in Line Skype for Business Client Toast Yes Yes No No Unanswered/missed call notification Yes Yes No No Voicemail Yes Yes Yes Yes Figure 1: Inbound call from Skype for Business Figure 2: Inbound call from desk phone Desktop Phone User A Desktop Phone User A Desktop Phone User B Skype for Business User A Skype for Business User B Skype for Business User A Skype for Business User B 2 3 1 4 Audio Skype for Business Pool PBX Skype for Business Pool PBX Audio 12
  34. 34. 34 1. PSTN user calls User A 2. PBX or Skype for Business Server receives the call (depending on who originated the call—see below) 3. If Skype for Business Server receives the call, user A’s endpoint is alerted 4. Since user A is enabled for CvW and set to simulring their own desk phone, the ms-skipRnl header is used to force a call out to user A’s desk phone Skype for Business Client Toast Yes No Unanswered/missed call notification Yes No Voicemail Yes Yes Desktop Phone User A Skype for Business User A Skype for Business Pool PBX MobilePSTN Desktop Phone User A Skype for Business User A Skype for Business Pool PBX MobilePSTN 1 1 2 2 3 4 5 3 Audio Audio
  35. 35. Thank you for your attention
  36. 36. 36 Um Ihnen die neusten Enterprise Voice Features von "Skype 4 Business" im Zusammenspiel einer allumfassenden VoIP Lösung näherzubringen, haben wir für Sie drei Events in den Microsoft Lokationen München, Berlin und Köln arrangiert. Einen besonderen Fokus legen wir dabei auf die Themenschwerpunkte: Call via Work & Video Interoperability Server, so wie Hybrid Voice Scenarios • München, 15. April 2015 • Berlin, 29. April 2015 • Köln, 28. Mai 2015 Die Anmeldung zu diesen Events erfolgt auf persönliche Einladung durch Ihren Vertriebsbeauftragten und ist auf maximal 30 Teilnehmer pro Event beschränkt. Exklusiver Skype for Business Event
  37. 37. Ansprechpartner Xiopia GmbH Feringastraße 12b D-85774 Unterföhring Telefon +49 89 744 927 - Lync: E-Mail: Fujitsu Technology Solutions GmbH Mies-van-der-Rohe-Str. 8 80807 München Telefon +49 89 620 60- Lync: E-Mail: Ferrari electronic AG Ruhlsdorfer Str. 138 14513 Teltow Telefon +49 3328 455 90 - Lync: E-Mail: KEMP Technologies Tiergartenstr. 118 30559 Hannover Telefon +49 511 367393 - Lync: E-Mail: SMART Technologies Gustav-Heinemann-Ufer 72c 50968 Köln Lync: E-Mail: Alexander Rabitsch Sales Director Alexander.rabitsch@xiopia.com 17 Alexander.rabitsch@xiopia.com Martin Benz Director, Managed Accounts Germany Martin.benz@ts.fujitsu.com 202 Martin.benz@ts.fujitsu.com Dirk Krüger Business Development Manager Krueger@Ferrari-electronic.de Krueger@Ferrari-electronic.de Thomas Kurz Director Strategic Alliances tkurz@kemptechnologies.com 11 tkurz@kemptechnologies.com Bastian Braun Channel Account Director, Enterprise DACH bastianbraun@smarttech.com bbraun@smarttech.com

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