Skype 4 Business Webcast 11. März 2015. Vorstelltung von neuen Rollen, Features, Client und Call via Work

1. Skype for Business Association
Webcast 11.03.2015
Thomas Pött (Allgeier Productivity Solutions)
Microsoft MVP Lync
email: thomas.poett@allgeier-ps.com
Blog: http://lyncuc.blogspot.com
München

2. 2
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Skype for Business
Association
Important Changes
What’s new in Skype
for Business
Events und Kontakt
Agenda
Skype for Business Webcast 11.03.2015

3. 3
Skype for Business
Association

4. 4
S4B Association Members
Primergy Server, Data Center, Hosting, Outsourcing, Managed Services,
Cloud Services, Support Services
Project Management, Consulting, Implementation, Staffing, Support
Services
Fujitsu (Ferrari) Gateways/ SBC’s and Software (SIP2SIP, SIP2Lync)
Fax Solution
Fujitsu (KEMP) Load Balancer
Virtual and Physical, optimized for S4B, Exchange & SharePoint
Conferencing Equipment, Smart Boards
Licensing, Cloud Services
Who are we?Skype for Business Association

5. 5
Areas in UC projects
• Consulting
Implementation
Customer Operation
• Software MSFT
Software 3rd party
• Hardware
Devices
PSTN
Hoster
SIP Trunks
Typical UC Project ApproachAreas of Interest

6. 6
Challenges in multi vendor projects:
• The multi vendor association has fundamentally addressed the following challenges and make projects for unified
communication run much smoother, faster and with lower risks.
• We offer a single point of responsibility during the entire project implementation over all areas involved.
CUSTOMER
PROJECT
Presence
IM
Audio/ Video
Conferencing
Telephony
LEADING
PROJECT
PARTNER
Skype for Business AssociationNew UC Approach

7. 7
What is new in
Skype for Business

8. 8
•
•
What’s coming with Skype for Business in
the first half of 2015?
What’s new in Skype for
Business

9. 9
Skype look-and-feel
Familiar Skype colors and icons,
minimum chrome
Full Lync feature set
Plus Call via work for PBX phone
interoperability
Cross Platform support
Windows delivered first; followed by
Android, iOS, browser and Mac
Plus consistent Conversation History
across devices
Connectivity to Skype user
network
IM, presence audio and video
Plus Skype ID and MSA* support with
directory search
Skype for Business Client
What’s new in Skype for
Business
Simpleradoption based on familiarity, without
compromising on features
*MSA = Microsoft Account

10. 10
Full Lync Server 2013 feature support, plus
• SQL Server Always On support
• Higher performance and stability with Windows
Server 2012 and Windows Fabric 3.x
• Native video interoperability service for VTCs
• Call via work for PBX phone interoperability
• Same hardware profile as Lync Server 2013 for
easier upgrade
Skype for Business Server
What’s new in Skype for
Business
Significant availability, manageability, and
functional enhancements over Lync Server
2013
Chat and presence reliability
Mobility improvements
Conferencing reliability
Manageability improvements

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Important changes
in Skype for
Business
Important Changes

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New Roles
Important Changes

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• As part of the Skype for Business release, a new server role is available for
legacy video interoperability (VIS), which will be deployed on premises or in the
on premises part of a hybrid deployment
• VIS is a software solution “built in” to Skype for Business and is scalable
• VIS allows customers who have large deployments of Cisco VTCs in their
enterprises and are migrating to Skype for Business to make use of their existing
investment in these VTCs
• VIS simplifies interoperability and eliminates the need for third party infrastructure
• With VIS, the VTC can join a Skype for Business meeting as an audio/video
endpoint and be displayed in the video gallery
• The Skype for Business meeting experience is consistent and familiar to users
• Peer to peer audio/video calls are supported as well
Video Interoperability Server (VIS)New Roles

14. 14
Journey to Call Quality Dashboard
~150 pages
Sample SQL queries
Lync 2013 Network Guide
~30 SQL queries
PowerShell
Excel workbook
Call Quality Methodology

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Call Quality Dashboard featuresNew Roles

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Call Quality Dashboard (CQD)New Roles

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On Premises
Important Changes

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• Customer has full control
• of all Skype for Business capabilities and administration
• Multiple topologies supported
• Skype for Business in a single AD forest
• Skype for Business in a resource forest scenario + one user forest
• Skype for Business in a resource forest scenario + multiple user forest*
• Fully supported topologies
• Skype for Business on premises + Exchange on premises
• Skype for Business on premises + Exchange online
On premises
* While supported, not recommended

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Skype for Business on premises
AD USER FOREST
END POOLS
FRONT END POOLS BACK END
MEDIATION SERVERS PERSISTENT CHAT POOL

20. 20
FRONT END POOLS
Skype for Business on premises
END POOLS
BACK END
AD USER FOREST AD USER FOREST
MEDIATION SERVERS PERSISTENT CHAT POOL

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Enhanced
manageability
approaches
Important Changes

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• More convenient upgrade path from
Lync Server 2013 to Skype for Business by:
• Preserving existing hardware/server investments
• Smoother upgrade process without extensive planning
• Reducing the overall cost for deployment
• The goal of heading towards Smart setup
• Upgrade path
InPlace upgrade
Lync 2013
Skype for Business +
Lync 2013
Yes—in-place upgrade support from 2013 -> Skype for Business
Lync 2010
Skype for Business +
Lync 2010
No—migrate from 2010 -> Skype for Business, same as 2010 -> 2013
Lync coexistence
(2013 + 2010)
Skype for Business +
Lync 2013
Mandatory migration from 2010 -> 2013 before deploying Skype for
Business—then in-place upgrade from 2013 to Skype for Business

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• SQL Server AlwaysOn HA solutions
• Next generation of database mirroring technologies
• Provides high availability and disaster recovery in SQL
• Introduced in SQL Server 2012 and present in SQL Server 2014
• Runs on top of WSFC (Windows Server Failover Clustering)
• AlwaysOn advantages
• Latest and greatest SQL HA solution
• Although database mirroring is still available in its original feature set, it is now considered a
deprecated feature and will be removed in a future release of SQL Server
• More reliable
• AlwaysOn (One Primary, can have up to three corresponding secondary replicas)
• Mirroring (One Primary, One Mirror)
• Multi-database failovers
• Useful in applications with several databases
• Databases can be added to an availability group that can be failed over between replicas
• All databases in availability group are failed over at the same time
SQL AlwaysOn

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• Simplified workflow leverages Windows Fabric v2: four
steps
Invoke—CsComputerFailOver to fail over (stop) a front end; take the FE out of rotation, move
the replicas out
perform patching/upgrade
Invoke—CsComputerFailBack to fail back (start) a front end; bring FE into active state, move
replicas in
Do this for all frontends in the pool
• How‘s this better?
Simpler workflow; fewer commands; less errors
Faster—2-3 hours for 12 FE pool (down from 8-12hours)
More reliable
Checks for readiness across the pool within the cmdlet before fail over
Leverages windows fabric (min. v2)/v3 deactivate/activate node APIs ensuring more dependable
operation
(moving replicas in/out, not move replicas into node going down)
Since scope is always one frontend, avoids situations where multiple frontends could be down
within a pool (reason servers don’t start)
Will not allow fail over of a server if there are existing replica issues in the pool
Progress indicators
Simplified Patching

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•
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• Check with Microsoft update for Skype for Business updates
• Download the updates
• Install them (prior to finishing the installation process)
Smart setup

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Call via Work
Important Changes

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• Enterprise Voice for PBX Users
• Skype for Business users can make voice calls using any PSTN phone, including existing PBX
endpoints
• Leverages existing Direct SIP connectivity between PBX systems and Lync/Skype for Business
• User experience
• Skype for Business dials out to PSTN or desk phone number to connect user, then connects with
far-end destination
• Features
• Presence update and call control from Skype for Business client
• Mid-call control capabilities preserved on PBX phone
Call via Work

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Call via WorkCall Flow
1. User instantiates call from Skype for Business
rich clientDestination
on PSTN
PSTN
Skype for Business Pool
PBX
Skype for Business Client PBX Station
Local Call
Fare-End Call
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2
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2. Skype for Business client places call to user’s
PBX station set (or to any other PSTN phone
number)
3. PBX routes call and local user answers
4. When Skype for Business client sees this call
answered, places far-end call. Here Skype for
Business will use PBX user’s DID as ANI
5. PBX routes call out to PSTN with user’s DID
(or to any other local PBX endpoint)
6. Far-end call answers and call is established,
with Skype for Business acting as control
channel

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Call via WorkExperience
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PBX
PSTN
Destination
Skype for Business pool
Skype for Business client PBX Station
Local call
Far-end call
Inbound
Call via Work doesn’t have an inbound experience
Infrastructure
Should operate with any supported PSTN egress
May find complexity with numbering support
Cloud
Not available in Lync Online

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Outbound call to external user (PSTN)
Call initiated from
Skype for Business client
Available
Call initiated from desk phone Not Available
1. User A initiates a call to PSTN
2. UCWA places the initial call to self/desk phone
3. PBX rings the desk phone of user A
4. Once answered, UCWA places second call to PSTN
5. Ring back is provided to user A’s desk phone
6. Once PSTN answers, call is connected
Mobile
Phone
PSTN
Skype for Business Pool
PBX
System
Skype for Business Client
User A
PBX Station
Desktop Phone
User A
1
4
2
3
5
6

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1. User A initiates a call to user B
2. UCWA places the initial call to self/desk phone
3. PBX rings the desk phone of user A
4. Once answered, UCWA places second call to user B
5. Since user B is enabled for C(all)v(ia)W(ork) and set
Simulring to their own desk phone, ms-skipRnl header is
used to force another call out to user B’s desk phone
6. Once user B answered on Skype for Business client or
desk phone, call is connected
Call initiated from
Skype for Business client
Available
Call initiated from desk phone Not Available
Skype for Business Pool
PBX
Skype for Business
User A
Desktop Phone
User B
1
5
6
Skype for Business
User B
Desktop Phone
User A
2
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Audio

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Delivering inbound calls to Skype for Business client
and PBX phone
• Need to consider both calls from PSTN and calls from other Skype for Business users
• Forward and simultaneous settings are tied with activation of CvW feature
• If using CvW for outbound, incoming calls automatically forward/simulring to client and configured
PBX phone
Configured DID # for both user and PBX phone is the same
• Using ms-skipRnl header for the PBX phone number with the simulring settings for CvW

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1. User B calls user A from Skype for
Business client or PBX phone
2. PBX or Skype for Business Server
receives the call (depending on
who originated the call—see
below)
3. If Skype for Business Server
receives the call, user A’s endpoint
is alerted. Since user A is enabled
for CvW and set to simulring their
own desk phone, the ms-skipRnl
header is used to force another call
out to user A’s desk phone
4. If PBX receives the call, PBX rings
the desk phone of user A as shown
below
CvW (PBX first, S4B second line)
PBX First in
Line
Skype for Business
Server First in Line
PBX First in
Line
Skype for Business
Server First in Line
Skype for Business Client Toast Yes Yes No No
Unanswered/missed call
notification
Yes Yes No No
Voicemail Yes Yes Yes Yes
Figure 1: Inbound call from Skype for Business Figure 2: Inbound call from desk phone
Desktop Phone
User A
Desktop Phone
User A
Desktop Phone
User B
Skype for Business
User A
Skype for Business
User B
Skype for Business
User A
Skype for Business
User B
2
3
1
4
Audio
Skype for Business Pool PBX Skype for Business Pool PBX
Audio
12

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1. PSTN user calls User A
2. PBX or Skype for Business Server
receives the call (depending on
who originated the call—see
below)
3. If Skype for Business Server
receives the call, user A’s endpoint
is alerted
4. Since user A is enabled for CvW
and set to simulring their own
desk phone, the ms-skipRnl
header is used to force a call out
to user A’s desk phone
Skype for Business Client Toast Yes No
Unanswered/missed call notification Yes No
Voicemail Yes Yes
Desktop Phone
User A
Skype for Business
User A
Skype for Business Pool PBX
MobilePSTN
Desktop Phone
User A
Skype for Business
User A
Skype for Business Pool PBX
MobilePSTN
1 1
2
2
3
4
5 3
Audio
Audio

35. Thank you for your
attention

36. 36
Um Ihnen die neusten Enterprise Voice Features von "Skype 4 Business" im
Zusammenspiel einer allumfassenden VoIP Lösung näherzubringen, haben wir für
Sie drei Events in den Microsoft Lokationen München, Berlin und Köln arrangiert.
Einen besonderen Fokus legen wir dabei auf die Themenschwerpunkte:
Call via Work & Video Interoperability Server, so wie Hybrid Voice Scenarios
• München, 15. April 2015
• Berlin, 29. April 2015
• Köln, 28. Mai 2015
Die Anmeldung zu diesen Events erfolgt auf persönliche Einladung durch Ihren
Vertriebsbeauftragten und ist auf maximal 30 Teilnehmer pro Event beschränkt.
Exklusiver Skype for Business Event

37. Ansprechpartner
Xiopia GmbH
Feringastraße 12b
D-85774 Unterföhring
Telefon +49 89 744 927 -
Lync:
E-Mail:
Fujitsu Technology Solutions GmbH
Mies-van-der-Rohe-Str. 8
80807 München
Telefon +49 89 620 60-
Lync:
E-Mail:
Ferrari electronic AG
Ruhlsdorfer Str. 138
14513 Teltow
Telefon +49 3328 455 90 -
Lync:
E-Mail:
KEMP Technologies
Tiergartenstr. 118
30559 Hannover
Telefon +49 511 367393 -
Lync:
E-Mail:
SMART Technologies
Gustav-Heinemann-Ufer 72c
50968 Köln
Lync:
E-Mail:
Alexander Rabitsch
Sales Director
Alexander.rabitsch@xiopia.com
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Alexander.rabitsch@xiopia.com
Martin Benz
Director, Managed Accounts Germany
Martin.benz@ts.fujitsu.com
202
Martin.benz@ts.fujitsu.com
Dirk Krüger
Business Development Manager
Krueger@Ferrari-electronic.de
Krueger@Ferrari-electronic.de
Thomas Kurz
Director Strategic Alliances
tkurz@kemptechnologies.com
11
tkurz@kemptechnologies.com
Bastian Braun
Channel Account Director, Enterprise DACH
bastianbraun@smarttech.com
bbraun@smarttech.com