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The Mobile Web



    Colm Grealy, CEO

Digital Reach Group (DRG)
Setting the Scene – PC Focused to Date


2009…..                  We spent over 100 million
                         euros promoting our
                         businesses on the web.

                         We did so for a version of the
                         web that was almost 100% PC
                         based.
We are connecting in new ways….

2009…
                                   Casual
On the move                        Browsing




“Within 2 years 60% of digital advertising worldwide will be directed
    to mobile platforms – compared to 2% today” IDC July 2010
        New Publishing formats       New Advertising platforms

                       New Marketing challenges
The Irish Smartphone Market
Emerging Formats – Tablet OS
Your visitors carry different phones depending
on where they live
The Average Traveller?

• 40% of international travellers own a
  smartphone with internet & email access
• 57% have a feature phone
• 40% of smartphone owners use their
  devices to get destination information.
• 34% of business travellers and 26% of
  leisure travellers use them to make booking
  changes during their trip
• 37% of international leisure travellers use
  mobile social networks – facebook, flickr
  etc.
iPhone & Android Snapshot
                   2,414
14,053
iPad App Store Snapshot
                   2,677
A flood of travel apps......

• Trip advisor was the most
  downloaded travel app for a year
  (from launch in 2007) due to it’s
  useful content
iPhone App Examples
Android App Example


                      Bloomfield
                      House
                      Hotel
Mobile Websites
                  Fitzpatrick Castle Hotel
JETSETTER
JETSETTER
Booking.com
KAYAK
QR codes

QR Codes
Quick Response (QR) codes are small
interactive icons which when read by a
mobile phone send the user directly to a
mobile destination where they can:


• access special offers
• shop online
• enter a competition
• play videos and games
• download contact information
• and much much more...
QR Codes – How they work


1. Call to action   2. Direct Response   3. Customer Engagement
   See a code,      Application reads    and data capture
   open             the code
   application
                                         User is sent to a
                                         mobile
                                         destination
                                         where they
                                         interact with
                                         your
                                         offer/message
QR Codes – How they work

Where:

Newspapers, flyers, brochures, billboards, websites....

Mobile Destination:

Landing pages give more information and special features –
video clips, maps, contact info, coupons and special
discounts

Link to mobile coupon to drive bookings and sales

Link to mobile feedback surveys

Link to download new app
Engaging with a mobile audience




            DRG Publishing;
            RTE App, Audi Site
            DRG Marketing;
            QR Codes, Creative
            DRG Advertising;
            on RTE, Carzone etc.
Warner Music




                           In Store / Print
Online           Outdoor
Chelsea Piers - NYC
Manhattan Mini Storage
‘The Counter’ Mobile Coupons
Extending our Webservices to mobile

Creating a presence for our internet business on devices, using:


1. Mobile Internet Sites
2. Apps optimised for specific platforms
    • iPhone
    • Android
    • Blackberry
    • Windows Mobile
    • Nokia....
There are a number of options to consider

In 2011 there will be three dominant formats:

•   A mobile Internet site working across all phones old and new
•   Mobile apps optimised for key devices e.g. iPhone, Android and Blackberry …app
    store
•   Browser based apps – designed for the browsers on latest smartphones
    …HTML5…design once for many phones. Benefits of app but delivered in the
    browser.
Which one should you choose?




Technically apps are complex and mobile web is easier
Apps deliver better performance and speed
Websites can be found through search (50% of all mobile activity starts here)
Designing a mobile site – Key considerations

• Focus on the key messages - the user
  has limited time and a small screen

• Flash elements of your website will
  not render on most mobile devices,
  notably the iPhone

• Mobile offers unique possibilities:
     touch screens,
     Voice
     location
     click to call

• Auto-detect and re-direct from your
  website

• Promote through offline channels
Key issues to consider for Mobile Strategy

There are a number of elements to consider – one size does not fit all:

Who are my target audience?
What devices are they likely to be carrying?
How will they find me? Search? Appstore?
What are the objectives – Awareness? Branding? Transactional?
Is this a mobile campaign or an ongoing website?
Do you want to use the native features of the phone e.g. GPS / camera
Do you want in-app payment?
What is my budget for build and for on-going maintenance and updates?
Who will take care of the asset and how much time do they have?
Thank You

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Mobile Marketing for Hotels

  • 1.
  • 2. The Mobile Web Colm Grealy, CEO Digital Reach Group (DRG)
  • 3. Setting the Scene – PC Focused to Date 2009….. We spent over 100 million euros promoting our businesses on the web. We did so for a version of the web that was almost 100% PC based.
  • 4. We are connecting in new ways…. 2009… Casual On the move Browsing “Within 2 years 60% of digital advertising worldwide will be directed to mobile platforms – compared to 2% today” IDC July 2010 New Publishing formats New Advertising platforms New Marketing challenges
  • 7. Your visitors carry different phones depending on where they live
  • 8. The Average Traveller? • 40% of international travellers own a smartphone with internet & email access • 57% have a feature phone • 40% of smartphone owners use their devices to get destination information. • 34% of business travellers and 26% of leisure travellers use them to make booking changes during their trip • 37% of international leisure travellers use mobile social networks – facebook, flickr etc.
  • 9. iPhone & Android Snapshot 2,414 14,053
  • 10. iPad App Store Snapshot 2,677
  • 11. A flood of travel apps...... • Trip advisor was the most downloaded travel app for a year (from launch in 2007) due to it’s useful content
  • 13. Android App Example Bloomfield House Hotel
  • 14. Mobile Websites Fitzpatrick Castle Hotel
  • 18. KAYAK
  • 19. QR codes QR Codes Quick Response (QR) codes are small interactive icons which when read by a mobile phone send the user directly to a mobile destination where they can: • access special offers • shop online • enter a competition • play videos and games • download contact information • and much much more...
  • 20. QR Codes – How they work 1. Call to action 2. Direct Response 3. Customer Engagement See a code, Application reads and data capture open the code application User is sent to a mobile destination where they interact with your offer/message
  • 21. QR Codes – How they work Where: Newspapers, flyers, brochures, billboards, websites.... Mobile Destination: Landing pages give more information and special features – video clips, maps, contact info, coupons and special discounts Link to mobile coupon to drive bookings and sales Link to mobile feedback surveys Link to download new app
  • 22. Engaging with a mobile audience DRG Publishing; RTE App, Audi Site DRG Marketing; QR Codes, Creative DRG Advertising; on RTE, Carzone etc.
  • 23. Warner Music In Store / Print Online Outdoor
  • 27. Extending our Webservices to mobile Creating a presence for our internet business on devices, using: 1. Mobile Internet Sites 2. Apps optimised for specific platforms • iPhone • Android • Blackberry • Windows Mobile • Nokia....
  • 28. There are a number of options to consider In 2011 there will be three dominant formats: • A mobile Internet site working across all phones old and new • Mobile apps optimised for key devices e.g. iPhone, Android and Blackberry …app store • Browser based apps – designed for the browsers on latest smartphones …HTML5…design once for many phones. Benefits of app but delivered in the browser.
  • 29. Which one should you choose? Technically apps are complex and mobile web is easier Apps deliver better performance and speed Websites can be found through search (50% of all mobile activity starts here)
  • 30. Designing a mobile site – Key considerations • Focus on the key messages - the user has limited time and a small screen • Flash elements of your website will not render on most mobile devices, notably the iPhone • Mobile offers unique possibilities: touch screens, Voice location click to call • Auto-detect and re-direct from your website • Promote through offline channels
  • 31. Key issues to consider for Mobile Strategy There are a number of elements to consider – one size does not fit all: Who are my target audience? What devices are they likely to be carrying? How will they find me? Search? Appstore? What are the objectives – Awareness? Branding? Transactional? Is this a mobile campaign or an ongoing website? Do you want to use the native features of the phone e.g. GPS / camera Do you want in-app payment? What is my budget for build and for on-going maintenance and updates? Who will take care of the asset and how much time do they have?