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KEY TAKE-AWAYS
marcus evans MDM Conference
Master Data and Enterprise Information
Management, Berlin
25th-26th of April 2016
Nino Ilveskero, Talent Base Oy
CONFERENCE THEME:
Moving Towards Further Levels of
MDM Maturity
TAKE-AWAY 1:
C-level support is here.
Master Data Management has again taken
more important role in companies’
business development agenda.
MDM is seen as
an important vehicle to boost different
types of change programs ranging
from business innovation to cost efficiency,
to safety and compliance.
As the support increases, so does the
pressure to deliver real business benefits.
“We are no more those guys at the end of
the corridor with whom no one wants to
talk.”
Roberto Maranca, GE Capital
MDM professionals need to speak a
language that business people understand.
Focus on what is relevant to them.
TAKE-AWAY 2:
Data as a source of business
innovation.
Good quality data can spark
business innovation.
“Developing new applications such as data
visualization of our international partner network
was easy, because the data management
process and data foundation was already laid
as part of our XRM project.”
Heikki Ilvessalo, Development Director,
Castrén & Snellman
Shell has found several ways to
improve their business
based on accurate data
e.g. on gas station properties.
THEME 3:
Data quality is a relative measure.
In some cases, aiming to 100% data
quality may not make any sense at all.
Instead of high quality,
think what is the right quality.
Data quality problems also have
a lifecycle and errors can be classified
based on their lifetime.
Recently occurred errors indicate that
there is a process problem which
creates them.
Errors which have been there for a
while (e.g. few months) indicate that
there is a cleansing problem.
THEME 4:
Communicate
MDM development is always
a change management project.
It requires extensive communication.
Forget acronyms and use the
language everybody understands.
Best people and practices to
successful MDM projects:
www.talentbase.fi

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Key Take-Aways: Master Data and Enterprise Information Conference

Hinweis der Redaktion

  1. Master Data and Enterprise Information Management, the 16th conference in Data Management series, collected 49 MDM practitioners to Berlin. Talent Base participated the conference as a Partner Sponsor during 25th-26th of April.
  2. As the conference headline Moving Towards Further Levels of MDM Maturity suggested, master data management has again taken more important role in companies’ business development agenda. In this post we summarize our views on the key take-aways from those two days.
  3. Talent Base partner Tero Laatikainen and Castrén & Snellman’s development director Heikki Ilvessalo presented how good quality data can spark business innovation. Castrén was able to introduce a map visualization of their international partner network. The data management process and data foundation was already laid as part of their XRM project so developing the application was easy.
  4. In some cases, aiming to 100% data quality may not make any sense at all. It all depends on the business need.
  5. Instead of high quality, think what is the right quality. We need to understand how the data is consumed and what level of data quality is good enough each use case. Measuring data quality on attribute level can also be irrelevant. Often record level measurement gives better view on how much of the data (i.e. records) can actually be trusted and used in business processes.
  6. As the data itself, data quality problems also have a lifecycle. Errors can be classified based on their lifetime. Recently occurred errors indicate that there is a process problem which creates them. Errors which have been there for a while (e.g. few months) indicate that there is a cleansing problem since those should have been fixed already. Legacy errors are typically something that no one has any intention to fix. Those have to be either accepted or then the data needs to be deprecated.
  7. MDM development is always also a change management project. As any change in an organisation, it requires extensive communication. The communication language needs to be something business people can understand. Forget strange acronyms and difficult terms. For instance, ‘governance’ simply means who has the power, who decides and who is accountable.