5. Benefits of effective communication
Get more done
More respect
More influence
More comfortable with conflict
More peace of mind
More satisfying closeness with others
12. Hearing â Physical process,
natural, passive
Listening â Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
13. ïŒ Listen first and acknowledge what you hear , even
if you donât agree with it, before expressing your
experience or point of view.
ïŒ Listening responsively is always worthwhile
as a way of letting people know that you care
about them.
Listen first
14. âą Jumping to conclusions- Subjective/ Objective
âą Hearing what we want to hear
âą Formulating and rehearsing the response
âą Being inattentive Having a closed mind
âą Feeling anxious or self-conscious
âą Subjective biases based on ignorance or prejudice
âą Linguistic/ Cultural issues
15. Listening to others helps others
to listen.
Attorneys listen to tear down the other sideâs argument.
We spend more time to arrange agreement.
The person you defeat today will probably be the person whose
cooperation we need tomorrow.
16. Type of Question Use
Open Questions For more information
Closed Questions For specific information
Probing Questions For added detail
Echo Questions To get the other back on track
Leading Questions To get the other to think/reflect
17. Open Questions:
â Revealing, personal, Descriptive, Wh- Type
âą What may be the impact of this action?
âą What are your concerns about this new program?
Closed Questions:
â Specific, Objective, Verbal Type
âą Do you have health insurance?
âą Are you interested in that?
19. An old Yiddish proverb says, "The eyes are the mirror of the
soulâ
ï tells others you are confident
ï helps others consider what you say is important
ï signals intellect and honesty
Alarming !!
liars tend to not keep eye contact
20. The way we carry ourselves, the gestures
we use and our facial expressions all
communicate much more than we
realize.
21. ï Gesture:Â Brisk, erect walk
Meaning:Â Confidence
ï Gesture:Â Standing with hands
on hips
Meaning:Â Readiness,
aggression
ï Gesture:Â Sitting with legs
crossed, foot kicking slightly
Meaning:Â Boredom
ï Gesture:Â Sitting, legs apart
Meaning:Â Open, relaxed
ï Gesture:Â Arms crossed on chest
Meaning:Â Defensiveness
22. ï Gesture:Â Walking with hands in
pockets, shoulders hunched
Meaning:Â Dejection
ï Gesture:Â Hand to cheek
Meaning:Â Evaluation, thinking
ï Gesture:Â Touching, slightly rubbing
nose
Meaning:Â Rejection, doubt, lying
ï Gesture:Â Rubbing the eye
Meaning:Â Doubt, disbelief
ï Gesture:Â Hands clasped behind back
Meaning:Â Anger, frustration,
apprehension
23. ï Gesture:Â Locked ankles
Meaning:Â Apprehension
ï Gesture:Â Head resting in hand, eyes
downcast
Meaning:Â Boredom
ï Gesture:Â Rubbing hands
Meaning:Â Anticipation
ï Gesture:Â Sitting with hands clasped
behind head, legs crossed
Meaning:Â Confidence, superiority
ï Gesture:Â Open palm
Meaning:Â Sincerity, openness,
innocence
25. ï Gesture:Â Stroking chin
Meaning:Â Trying to make a
decision
ï Gesture:Â Looking down, face
turned away
Meaning:Â Disbelief
ï Gesture:Â Biting nails
Meaning:Â Insecurity, nervousness
ï Gesture:Â Pulling or tugging at ear
Meaning:Â Indecision
ï Gesture:Â Prolonged tilted head
Meaning:Â Boredom
26. âDeveloping excellent communication skills is absolutely
essential to effective leadership. The leader must be able to
share knowledge and ideas to transmit a sense of urgency
and enthusiasm to others. If a leader can't get a message
across clearly and motivate others to act on it, then having a
message doesn't even matter."
-Gilbert Amelio
President and CEO of National Semiconductor Corp.
Hinweis der Redaktion
Aims and Learning Objectives
Aims
The presentation is meant especially for IT/ ITES professionals.
In the presentation:
1. Main components of the communication process
2. The basic skills required for effective communication
3. Specific contexts for communication, including giving presentations and feedback meetings
Will be discussed.
Learning Objectives:
Identify:
the main components of the communication process.
Typical problems that can arise in the communication process and demonstrate knowledge of skills to overcome them.
Demonstrate:
increased awareness of forms of communication and social behaviour
Use:
strategies for managing specific contexts for communication, including giving presentations
Thank you all for participating in this vital training session.
I hope you found the contents very useful to develop your communication skills.
Goodbye.