The capabilities of SugarCRM can be extended when you can now send SMS to leads,contacts and accounts from detail view and list view manually or get SMS to be sent out to receipients based on the workflow conditions. There are many business Scenarios for outgoing SMS such as Sending out SMS when high priority cases is created, Sending out SMS as reminder for appointments or before an event or even Sending out SMS to outbound sales person on the move so that they can call the customer/prospect at the shortest time.