No-show patients represent lost revenue for your practice. But no-show fees can scare patients away and collecting fees can be very time-intensive. In this presentation, SuccessEHS shares five ways to reduce no-shows and increase profits without implementing fees. For more information on how to harness the power of your EHR, click here: http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htm

1. 5 Ways To reduce
(WITHOUT IMPLEMENTING NO-SHOW FEES)
NO-SHOWS

2. No-show Patients
Represent Lost
Revenue For Your
Practice.

3. BUT….

4. No-show Fees Can
Scare Patients
Away.

5. AND Collecting No-
show Fees Can Be
Difficult & Time-
Intensive.

6. 5 Ways To reduce
(WITHOUT IMPLEMENTING NO-SHOW FEES)
NO-SHOWS

7. 1. TRACK NO-SHOW TRENDS
BY CREATING TIMING CODES

8. Create Timing codes
Create timing codes that specify
when the no-show appointments
are cancelled and flag no-show
patients.

9. Create Timing codes
Timing codes help your practice
differentiate among patients who
cancel appointments and gain
insight into what may be the cause
of the problem.

10. 2. EXPAND PATIENT ACCESS
TO CARE

11. EXPAND PATIENT ACCESS TO CARE
The longer patients have to wait
the more likely they are to cancel
or not keep that appointment.

12. EXPAND PATIENT ACCESS TO CARE
Consider adopting scheduling
methods that promote timely
access to care, such as
advanced access scheduling.

13. EXPAND PATIENT ACCESS TO CARE
Advanced access scheduling:
The concept of advanced access
scheduling involves reserving
appointment slots for same-day
appointments.

14. EXPAND PATIENT ACCESS TO CARE
Research shows that advanced
access can lead to increased
satisfaction for patients, providers
and staff.

15. 3. SEND AUTOMATED
APPOINTMENT REMINDERS

16. Send Automated Reminders
On new patient forms, ask patients
for their preferred communication
method
( email, text, call etc).

17. Send Automated Reminders
Take advantage of technology
to send automated appointment
reminders through their preferred
method.

18. Send Automated Reminders
Optimize your reminders.
Test your message’s delivery time
& wording to find the most
effective version.

19. 4. REQUIRE CONFIRMATION
FOR LONG APPOINTMENTS

20. Require confirmation
Requiring confirmations for long
appointments can help your
practice minimize no-shows for
these high-value visits and
maximize providers' productivity.

21. 5. DEVELOP NO-SHOW
POLICY/PLAN.

22. No-show policy
Develop a policy for dismissing
patients who continually miss
appointments and include info in
your new-patient information.

23. No-show policy
Using the timing codes, identify &
flag patients who chronically miss
appointments.

24. No-show policy
Minimize the potential disruption
to patient flow by giving flagged
patients the end of the day
appointments or double-booking
them with a short visit.

25. Want To Learn More About How
You Can Get The Most Return On
Your Investment In Health IT?

26. Learn how to harness
the power of your EHR:
http://www.successehs.com/item/unlocking-the-
potential-of-your-ehr.htm