PICMET, Student Challenges, Students for Smarter Planet, Service Science, IBM, ISSIP, Silicon Valley, Univerdities

1. Students For Smarter Planet:
”I have MET the future, and its students!”
Jim Spohrer
IBM UP Worldwide
PICMET 2013, San Jose, CA
August 1st, 2013
IBM Smarter Planet
IBM SSME Centennial Icon of Progress
Nano-Bio-Info-Cogno

2. Today’s Talk: S4SP
• Some statistics and brief discipline histories
• Some quotes
• Some strategy
– Sciences and Applied Arts: IBM UP Strategy
• Some possible futures

3. Some Stats: PICMET 2013 Sectors
Sector
Trans
Environ
Things
Energy
ICT
Buidling
Retail
FinBiz
Health
Edu
Gov
Other
Health (22)
Things (36)
Finance Biz (93)
ICT (48)
Gov (36)
Edu (37)

4. Some Stats: PICMET 2013 Regions
Sector
NA
MexSA
EU
Africa
RussEEu
ME
China
India
JapanKorea
ASEAN
World
Other
China (60)
NA (59)
Africa (26)
MexSA (20)
World (39)
JapanKorea (50)
EU (36)

5. Some Short Histories:
Engineering Management Discipline
(service-science.info/archives/3138)
• 1950s & 1960s (Demand and Origins, Al Rubenstein et al.)
– World Events: Engineers promoted into management & executive ranks
– IEEE Transactions of Engineering Management
• 1970s & 1980s (Growth in many places, NSF Erik Block & Richie Henrick, et al.)
– World Events: Oil crisis and competitiveness concerns
– NSF adds engineering emphasis and computer science
– Industrial Engineering (IE) and Management Science (OR) degree programs
– World Events: Japan’s success and competitiveness concerns
– NSF Meeting, Textbooks, Growth in Degree programs and courses
• 1990s to present (Growth, Dundar Kocaoglu, Tarek Kahlil, et al.)
– World Events: Internet growth and business school minor
– PICMET, IAMOT, IRI, and others ( IEEE, IIE, etc.)
– Challenges going forward
• Academic Silos: Engineering (accreditation) and Management (minor)
• Hiring graduates into industry and industry participation in academic communities
– Opportunities going forward
• Strong interest in Asia

6. Information & Computer Science
• “The single strongest impulse for introducing
computers on campuses in the mid-1950s did
not come from the schools themselves or
from any federal agency, but instead from
IBM.”

7. Data Science
• “Data science incorporates varying elements
and builds on techniques and theories from
many fields… with the goal of extracting
meaning from data and creating data
products.”

8. By 2020, 35 Zettabytes per year
• What’s big today will look small in a decade
Google processes
> 24 Petabytes of data
in a single day
Facebook processes
10 Terabytes of data every
day
The Hadron Collider at CERN
generates 40 Terabytes
of data / sec
For every session, NY Stock
Exchange captures 1 Terabyte
of trade information
Twitter processes
7 Terabytes of data every day
250,000,000 tweets
2 Billion Internet users in 2011
By 2013, annual internet traffic
will reach 667 Exabytes

9. Urban Science
• Urban science is an interdisciplinary field that
studies diverse urban issues and problems

10. Service Science
• The transdisciplinary study of service, the
application of knowledge for mutual benefits
(value co-creation phenomena), in an ecology
of interacting many-to-
many, nested, networked viable service
system entities.

11. Silicon Valley:
Past, Present, and Future
Steve Blank
www.steveblank.com
Twitter: sgblank

12. The Popular View of Silicon Valley
History
1910 1960 1970 1980 20001990
Innovation Networks
Fruit
Orchards
Personal
Computers
Integrated
Circuits
Internet
1930 1940 19501920
Fruit
Orchards
Fruit
Orchards
Steve Jobs
Moore/Noyce
Marc Andreessen
Hewlett & Packard

13. The Real Story of Silicon Valley
History
1910 1960 1970 1980 20001990
Innovation Networks
Microwaves/
Defense
Personal
Computers
Integrated
Circuits
Internet
1930 1940 19501920
Test
Equipment
Vacuum
Tubes

14. Terman and the Cold War
Silicon Valley’s 1st Engine of Entrepreneurship
Entrepreneurs
Military
Finance
Crisis ProfitMotivation
Cooperative
Culture Entrepreneurial
Outward-Facing
Tech Universities
Risk Capital
24/7 Utilities
Predictable
Economic System
Infrastructure Stable
Legal System
Technical
Labs/Universities
Steve Blank 23 Sept 2008
Free flow of
People/Information

15. Venture Capital
Silicon Valley’s 2nd Engine of Entrepreneurship
Crisis ProfitMotivation
Cooperative
Culture Entrepreneurial
Outward-Facing
Tech Universities
Risk Capital
24/7 Utilities
Predictable
Economic System
Infrastructure Stable
Legal System
Technical
Labs/Universities
Steve Blank 23 Sept 2008
Free flow of
People/Information
Entrepreneurs
Venture
Finance

16. Some Quotes
• The best way to predict the future is to inspire
the next generation of students to build it better
• The future is already here at universities it is just
not well distributed
• The core values of universities are
learning, discovery, and engagement
• All viable businesses and governments learn to
get smarter at scaling the benefits of new
knowledge to their customers and citizens.

17. Some Strategy

18. Some more strategy…
IBM Platforms for Entrepreneurs
• Smarter Cities Intelligent Operations Center Platform
• IBM helping university startups to scale up (growth)
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
18

19. 19
What’s UP at IBM?

20. 20
Those in-the-know say, “IBM is helping to build a Smarter Planet…”

21. 21
Smarter Planet = Smarter Systems
INSTRUMENTED
We now have the ability to
measure, sense and see
the exact condition of
practically everything.
INTERCONNECTED
People, systems and objects
can communicate and
interact with each other in
entirely new ways.
INTELLIGENT
We can respond to changes
quickly and accurately,
and get better results
by predicting and optimizing
for future events.
WORKFORCE
PRODUCTS
SUPPLY CHAIN
COMMUNICATIONS
TRANSPORTATION BUILDINGS
IT NETWORKS

22. 22
City challenges
Ryan Chin:
Smart Cities

23. 23
Smart Startup: Streetline

24. 24
Smart Neonatal ICU

25. 25
Land-population-energy-carbon
Carlo Ratti:
Senseable Cities

26. 26

27. 27

28. 28
Four commandments for cities of the future: Eduardo Paes at TED2012

29. 29
SC IOC as a Platform for Innovation

30. 30
30
 Identifies entrepreneurs developing
businesses aligning with our Smarter Planet
vision.
 SmartCamp finalists raised more than
$50m and received significant press in
Wall Street Journal, Forbes and
Bloomberg
in
Healthcare SmartCamp kickstart - Miami - May 15, 2012
Apply by April 27th
SmarterCities SmartCamp kickstart - New York - May 24, 2012
Apply by May 3rd
North America Regional SmartCamp - Boston - June 20 & 21, 2012
Apply by May 25th
apply now at www.ibm.com/isv/startup/smartcamp
Exclusive Networking and
Mentoring event
North America SmartCamp lead: Eric Apse, eapse@us.ibm.com
University Programs lead: Dawn Tew, dawn2@us.ibm.com

31. 31
What are the trends?
Digital Immigrant
Born: 1988
Graduated College: 2012
Digital Native
Born: 2012
Enters College: 2030

32. 32
Transportation: Self-driving cars
Steve Mahan:
Test “Driver”

33. 33
Water: Circular Economy

34. 34
Manufacturing: Circular Economy
Ryan Chin:
Urban Mobility
Baxter: Building the Future
Maker-Bot: Replicator 2

35. 35
Energy: Artificial Leaf

36. 36
Technology: Cognitive Computing

37. 37
37
Example: Leading Through Connections with…
Universities Collaborate with IBM Research to Design Watson
for the Grand Challenge of Jeopardy !
Assisted in the development of the Open
Advancement of Question-Answering Initiative
(OAQA) architecture and methodology
Pioneered an online natural language question
answering system called START, which provided the
ability to answer questions with high precision using
information from semi-structured and structured
information repositories
Worked to extend the
capabilities of Watson, with a
focus on extensive common sense
knowledge
Focused on large-scale
information
extraction, parsing, and
knowledge inference
technologies
Worked on a visualization component to visually
explain to external audiences the massively parallel
analytics skills it takes for the Watson computing
system to break down a question and formulate a
rapid and accurate response to rival a human brain
 Provided technological advancement enabling a
computing system to remember the full
interaction, rather than treating every question like
the first one - simulating a real dialogue
Explored advanced machine learning
techniques along with rich text
representations based on syntactic and
semantic structures for the Watson’s
optimization
Worked on information retrieval
and text search technologies
http://w3.ibm.com/news/w3news/top_stories/2011/02/chq_watson_wrapup.html

38. 38
Buildings: Circular Economy
China Broad Group:
30 Stories in 15 Days

39. 39
Retail & Hospitality: Social Media

40. 40
Finance: Crowd Funding

41. 41
Health: Robotics & 3D Printing

42. 42
Education: Challenge-Based Sport

43. 43
Government: Parameterized Meta-Rules
• Innovativeness
• Equity
– Improve
weakest
link
• Sustainability
• Resiliency

44. 44
Competitive Parity – Achieved.
• The NFL touts parity—the idea
that any team can win on any
given Sunday. But this
year, parity has truly run wild.
• Through six weeks, 11 of the
NFL's 32 teams are 3-3.
• The Journal asked the statistical
gurus of Massey-Peabody
Analytics to run a coin-flip
simulation…

45. What is a T-shaped Student?
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
45
Many disciplines
Many sectors
Many regions/cultures
(understanding & communications)
Deepinonesector
Deepinoneregion/culture
Deepinonediscipline

46. Silicon Valley: How many places…?
• Help win a war? Terman
• Help launch new industries? Shockley
• Help launch many sub-industries? RAMAC
• Help improve improvement? Lean Startups
– Steve Blank: Why You Must Test Your Hypotheses
• http://www.youtube.com/watch?v=_w-NUOjwMto
• Boast so many great universities!
– Stanford, Berkeley, UCSC, UCSF, SJSU, etc.

47. IBM: How many companies…?
• 1. Make it to 100?
– IBM Centennial Film: 100 X 100 - A century of achievements that have changed the world
• http://www.youtube.com/watch?v=39jtNUGgmd4
• 2. Achieve #1 Patents > 20 yrs in a row?
– Twenty Years
• http://www-03.ibm.com/press/us/en/pressrelease/40070.wss
– Boy And His Atom
• http://www.youtube.com/watch?v=39jtNUGgmd4
• 3. Make computers smarter?
– Watson: Science Behind An Answer
• http://www.youtube.com/watch?v=DywO4zksfXw
– 5 in 5: New Capabilities
• http://www.youtube.com/watch?v=YwfJVwknvRo
• 4.Make ~100 acquisitions of big companies in a decade?
– Partnerworld
• http://www.youtube.com/watch?v=Iivc-7dLLhw
• 5. Help make a Smarter Planet?
– Nation by nation, state by state, city by city
• http://www.youtube.com/watch?v=2BadLt6XkyA
• http://www.youtube.com/watch?v=vuBBGYFonXM
– Internet of Thing
• http://www.youtube.com/watch?v=sfEbMV295Kk

48. The Future: My “Mentors”
• The future is already here at universities, it is
just not yet well distributed
– With apologies to Gibson
• The best way to predict the future is to
inspired the next generation of students to
build it better
– With apologies to Kay

49. 49
2030 and Beyond…. Government, Health, Education, Finance, etc.

50. 8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
50

51. Questions
• What is ISSIP?
• What is a service platform?
• What is service science?
• What is a T-shaped professional?
• How is this related to your work at IBM with universities?
• What are the important future trends you see?

52. What is ISSIP?
• Pronounced I-ZIP
• International Society
of Service Innovation
Professionals
• SIG Education &
Research
– T-shapes
– Service Science
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
52

53. What is a service platform?
• Access Places & Entities
– Scale benefits
– Of new knowledge
– Globally & rapidly
• Smart Phones & Watson
• Smarter City IOC
• Franchises
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
53

54. Service Science
• Emerging Discipline
– Service
Science, Management, an
d Engineering (SSME)
• Service
– Not sector (ECON)
– Not capability (CS)
• Value Co-Creation
• Service System Entities
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
54
IBM SSME Centennial Icon of Progress

55. How do universities fit in?
• Best way to predict
the future is to inspire
the next generation to
build it better
• The future is already
here at universities it
is just not well
distributed
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
55

56. Growth
56

57. 57
Nesting
Matryoska dolls:
Origin Japanese

58. 58
I am nested in at least 10 systems
Level AKA ~No. People ~No. Entities Example
0. Individual Person 1 10,000,000,000 Jim
1. Family Household 10 1,000,000,000 Spohrer’s
2.Neighborhood Street 100 100,000,000 Kensington
3. Community Block 1000 10,000,000 Bird Land
4. Urban-Zone District 10,000 1,000,000 SC Unified
5. Urban-Center City 100,0000 100,000 Santa Clara
6.Metro-Region County 1,000,000 10,000 SC County
7. State Province 10,000,000 1,000 CA
8. Nation Country 100,000,000 100 USA
9. Continent Union 1,000,000,000 10 NAFTA
10. Planet World 10,000,000,000 1 UN

59. 59
Time
ECOLOGY
~14B
Big Bang
(Natural
World)
~10K
Cities
(Human-Made
World)
sun (energy)
writing
(symbols and scribes,
stored memory
and knowledge)
earth
(molecules &
stored energy)
written laws
(governance and
stored control)
bacteria
(single-cell life)
sponges
(multi-cell life)
money
(governed
transportable value
stored value,
“economic energy”)
universities
(knowledge workers)
clams (neurons)
trilobites (brains)
printing press (books)
steam engine (work)200M
bees (social
division-of-labor)
60
transistor
(routine
cognitive work)
Evolution of Natural Systems & Service Systems
Unraveling the mystery of evolving hierarchical-complexity in new populations…
To discover the world’s architectures and mechanisms for computing non-zero-sum

60. 60
~100 years of US job transformations
Source: US Bureau of Economic Analysis; McKinsey Global Institute Analysis

61. 8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
61
IBM operates in 170 countries
around the globe
Acquisitions contribute significantly
to IBM’s growth ; ~120 acquisitions in
last decade
2012 Financials
Revenue - $ 104.5B
Net Income - $ 17.6B
EPS - $ 15.25 (10 yrs of
EPS d/digit growth)
 Net Cash - $18.2B
24% of IBMs revenue in
Growth Market countries;
growing at 7% ( @cc) in
2012
Number 1 in patent
generation for 20
consecutive years ;
6,478 US patents
awarded in 2012
More than 40% of IBMs
workforce does
business away from an
office
5 Nobel Laureates10 time winner of the
President’s National
Medal of Technology &
Innovation – latest for
LASIK laser refractive
surgical techniques
The Smartest Machine On Earth
100 Years of Business &
Innovation in 2011
New Era in IBM’s Leadership
IBM Growth Initiatives
IBM has
~425,000
employees
worldwide
Context: IBM 101

62. 62
Automobile
Technological Acceleration
0 25 50 100 125 15075
Years
25
50
100
TelephoneElectricity
Radio
Television
VCR
PC
Cellular
%Penetration
YEARS

63. 63
•iPhone/iPad app developer
•wireless marketing director
•microfinance infrastructure designer
•3D content developer for movies, TV
•social network manager
•deploying technology into the cloud
•organic solar cell development
•digital image management
Many top in-demand jobs in 2011 did not exist in 2005!
63

64. 64 64
U.S Department of Labor
estimates that today’s learner
will have 10-14 jobs…
by the age of 38!

65. 65
 Estimates are 85% of the jobs today’s learners will be doing
haven’t been invented yet
 they'll be using technologies that don't exist
 to solve problems we don't yet know are problems
65

66. 66
Five historical cycles …

67. 67
University: Four Missions
• Knowledge
– 1. Transfer (Teaching)
– 2. Creation (Research)
– 3. Application (Benefits)
• Commerce/Entrepreneurship
• Governance/Policymaking
– 4. Re-Integration (Challenge)
• Innovativeness, Equity
• Sustainability, Resilience
• Nested, Networked Holistic Service Systems
– Flows
– Development
– Governance
Nation
State/Province
City/Metro
University
College
K-12
Cultural &
Conference
Hotels
Hospital
Medical
Research
Worker
(professional)
Family
(household)
For-profits
Non-profits
U-BEE
Job Creator/Sustainer
Third Mission (Apply to Create Value)
is about U-BEEs =
University-Based
Entrepreneurial Ecosystems

68. Universities Matter #1
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
68
Japan
China
Germany
France
United KingdomItaly
Russia SpainBrazil
Canada
India
Mexico AustraliaSouth Korea
NetherlandsTurkey
Sweden
y = 0,7489x + 0,3534
R² = 0,719
0
1
2
3
4
5
6
7
8
9
0 1 2 3 4 5 6 7 8 9
%globalGDP
% top 500 universities
Nation’s % WW GDP and % Top 500 Universities (2009 Data)

69. Universities Matter #2
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
69
…But it can be costly, American student loan debt is over $900M

70. Universities Matter #3
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
70
“When we combined the impact of Harvard’s direct spending on payroll, purchasing and construction – the
indirect impact of University spending – and the direct and indirect impact of off-campus spending by Harvard
students – we can estimate that Harvard directly and indirectly accounted for nearly $4.8 billion in economic
activity in the Boston area in fiscal year 2008, and more than 44,000 jobs.”

71. Universities Matter #4
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
71
What is a U-BEE? A local job creator/sustainer
Innovating “whole service” in all regions worldwide
http://www.service-science.info/archives/1056
Nation
State/Province
City/Region
University
College
K-12
Cultural &
Conference
Hotels
Hospital
Medical
Research
Worker
(professional)
Family
(household)
For-profits
Non-profits
U-BEE
Job Creator/Sustainer
U-BEEs = University-Based Entrepreneurial Ecosystems
“The future is already
here (at universities),
it is just not evenly
distributed.”
“The best way to
predict the future
is to (inspire the next
generation of students
to) build it better.”

72. On Campus IBMers
8/1/2013
© IBM 2013 IBM University Programs
worldwide accelerating regional
development (IBM UPward)
7272
Up-Skill
Cycle
University-Region1
University-Region2
= New Venture
= Acquisition
= High-Growth
Acquisition/
New IBM BU
(Growing)
= High-Productivity/
Mature IBM BU
(Shrinking)
= IBMer moving from
mature BU to acquisition
= IBMer moving into
On Campus IBMer role
(help create graduates
with Smarter-Planet skills,
help create Smarter Planet
oriented new ventures;
Refresh skills
= Graduates with
Smarter Planet skills
IBM

73. 73
Measuring Quality-of-Life?
A. Systems that focus on flow of things that humans need (~15%*)
1. Transportation & supply chain
2. Water & waste recycling/Climate & Environment
3. Food & products manufacturing
4. Energy & electricity grid/Clean Tech
5. Information and Communication Technologies (ICT access)
B. Systems that focus on human activity and development (~70%*)
6. Buildings & construction (smart spaces) (5%*)
7. Retail & hospitality/Media & entertainment/Tourism & sports (23%*)
8. Banking & finance/Business & consulting (wealthy) (21%*)
9. Healthcare & family life (healthy) (10%*)
10. Education & work life/Professions & entrepreneurship (wise) (9%*)
C. Systems that focus on human governance - security and opportunity (~15%*)
11. Cities & security for families and professionals (property tax)
12. States/regions & commercial development opportunities/investments (sales tax)
13. Nations/NGOs & citizens rights/rules/incentives/policies/laws (income tax)
0/19/02/7/4
2/1/1
7/6/1
1/1/0
5/17/27
1/0/2
24/24/1
2/20/24
7/10/3
5/2/2
3/3/1
0/0/0
1/2/2
Quality of Life = Quality of Service + Quality of Jobs + Quality of Investment-Opportunities
* = US Labor % in 2009.
“61 Service Design 2010 (Japan) / 75 Service Marketing 2010 (Portugal)/78 Service-Oriented Computing 2010 (US)”

74. Data Science +
Urban Science +
Service Science =
Smarter Planet
Jim Spohrer
Director IBM University Programs
June 17, 2013

75. Sciences & Applied Arts
• All sciences study systems
– Physics, Chemistry, Biology, Information and
Computer Science, Service Science, etc.
• All applied arts change systems
– Management, Engineering, Design Arts, Public
Policy seek to apply rigorous scientific knowledge
to create better worlds to inhabit