20. By Shriket Trivedi

22.  Business Process Reengineering (BPR) is defined as the fundamental
rethinking and radical redesign of business processes to achieve
dramatic improvements in critical contemporary measures of performance
such as cost, quality and speed.

33. Case Study:

38. Deepa
General
Stores
Panth
Dairy

39.  One of 16 outlets all over Mumbai
 Managed and Monitored centrally via CCTV cameras
 Cost of 3 cameras (Rs6000) + DVR (Rs3000) + Internet Rate (Rs900) < Single
Employee
 Added Security
 Bulk Buying of milk products = Larger Profits
 Diversification of business in the form of different dairy products
 Run a innovative, profitable business model

40.  Set up on with the aid of a loan on a plot along the main road ( higher visibility, better
accessibility)
 Uses Big Bazaar/D-Mart style super market concept but on a smaller scale with
product focus on social economic class of people in immediate surrounding area
 Loyalty Card Schemes
 Software enabled buying analysis of buying patterns – discount coupons issued for
products with high buying volume expected (to motivate larger volume buying)
 Workforce trained to build strong customer relations with people of the community so
that customers are retained
 Intelligent I.T. technology application along with niche market focus enables AAPNA
BAAZAR to compete with competitors much larger in scale and size

41. Stone Age
Metal Age
Digital Age
Information
Age