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Marketing Tactics & Principles
The Cluetrain Manifesto & The Open Brand
Last Week
Darren Barefoot and Julie Szabo, Introduction and Chapter 1, Friends
With Benefits, xxiii – 20

Chris Anderson, "The Long Tail," Wired 12.10,
http://www.wired.com/wired/archive/12.10/tail.html

Chris Locke, Doc Searls, David Weinberger and Rick Levine, "The
Cluetrain Manifesto," http://www.cluetrain.com/
Kelly Mooney and Nita Rollins, Open Brand




                                                                         Monique Trottier
                                                                       @BoxcarMarketing
If marketing is about...




        • Conversation
        • Collaboration
        • Community
                            Monique Trottier
                          @BoxcarMarketing
And if we believe Clay
              Shirky ...
 that the web is a network of people who organize themselves




                                               Monique Trottier
                                             @BoxcarMarketing
Then we are talking about...




Source: DSearls http://www.flickr.com/photos/docsearls/5500125905/sizes/o/in/photostream/




                                                                                             Monique Trottier
                                                                                           @BoxcarMarketing
The Cluetrain Manifesto

• Cluetrain.com went live April 1999

• Written by Chris Locke, Doc Searls,
  David Weinberger and Rick Levine

• They felt that a powerful global
  conversation had begun

• And that through the internet people
  were discovering and inventing new
  ways to share relevant knowledge with
  blinding speed.

                                            Monique Trottier
                                          @BoxcarMarketing
The Cluetrain’s Key Points

• Markets are conversations.

• Markets are networks of people.

• Markets make buying decisions by talking
  amongst each other.

• Companies are networks of people.

• Companies should use a human voice
  instead of corporate-speak.



                                               Monique Trottier
                                             @BoxcarMarketing
What the Cluetrain Manifesto
           Means for Marketers:
• People talk.

• The conversation will go on with or without you.

• Markets demand transparency, authenticity and
  trust.

• Join your community.

• The masses are greater than mass media.




                                                       Monique Trottier
                                                     @BoxcarMarketing
10 Years Later...
• The Open Brand was written by Kelly Mooney
  and Dr. Nita Rollins in 2008

• The book is about the power shift from
  brands to consumers and how marketers
  need to behave differently

• The lessons of The Cluetrain Manifesto are
  still being learned




                                                 Monique Trottier
                                               @BoxcarMarketing
The Open Brand’s Key Points
    •   There’s been a relationship shift in the way consumers
        relate to products: before, during and after a purchase
        consumers are engaging with each other through blogs,
        peer-reviews and other interactive ways.

    •   Consumers are taking control over the messages that
        brands once controlled.

    •   For brands to survive this relationship shift they must
        engage with consumers within consumers’
        communities.

 




                                                                    Monique Trottier
                                                                  @BoxcarMarketing
1999: The Cluetrain Manifesto

2008: The Open Brand &
Here Comes Everybody

Today: Business still struggles with the
implementing these concepts




                                             Monique Trottier
                                           @BoxcarMarketing
Open Brand Asks...
                          (page 12-13)




                   Monique Trottier
                 @BoxcarMarketing
What does it mean for marketers?
                                                                                      page 21

 Worldview of Closed Brands           Worldview of Open Brands


              Target Consumers    ‣   Fosters Communities of Consumers


                    Monologue     ‣   Dialogue


                    Awareness     ‣   Engagement


                          Push    ‣   Pull


        Scripted Communication    ‣   Transparent Communication


     Request, Periodic Feedback   ‣   24/7 Feedback, Input-Focused


           Created by Marketers   ‣   Co-Created with Consumers


            Brand Management
                                  ‣   Brand Stewardship

                                                                           Monique Trottier
                                                                         @BoxcarMarketing
It’s not the tools,
it’s how we use them




                       monique@boxcarmarketing.com
                           twitter: @boxcarmarketing
How is this important to our class?


• Use your human voice

• People form social networks

• Markets are networked environments of people

• People recognize honesty, transparency, authenticity




                                                    Monique Trottier
                                                  @BoxcarMarketing
Today’s Model is a
Old Model was top down                                   networked environment.
                                                                                         page 97-98

            !"#$%&




                                             !"#$%&'()                             !"&&%#-./)
'($)*+,"&            '(++*$-./&




                                                             $01234)5166789)




                                                                 *(+#,)



             In a networked environment (Cluetrain),
             people form communities and organize
             themselves (Shirky). They talk transparently
             (Open Brand) about their experiences.                               Monique Trottier
                                                                               @BoxcarMarketing
The O.P.E.N Brand is:

• On-demand: Brands need to be accessible,
  immediate, & findable.

• Personal: Brands need to build relationships
  with consumers.

• Engaging: Brands need to be interactive and
  provide meaningful experiences that foster
  relationships.

• Networked: Brands need to leverage the
  potential of word-of-mouth marketing – market
  to ‘true fans’ who will spread the word for them.
                                                        Monique Trottier
                                                      @BoxcarMarketing
What is a brand?
  brand, branding, branded




                               Monique Trottier
                             @BoxcarMarketing
What is a brand?
• Specific information about an          !"#$%&'()                       !"&&%#-./)


  organization, product or service                  $01234)5166789)

  (or even person) that
  distinguishes it from others in the
  marketplace.
                                                        *(+#,)


• A promise about the qualities and
  characteristics that make the
  organization, product or service
  unique.



                                                                 Monique Trottier
                                                               @BoxcarMarketing
What is the brand promise of
   Okanagan Woman?
                      Home Decor
                      Food & Recipes
                      Fashion

                      • Full colour glossy, saddle
                        stitched magazine
                      • 25,000 print run
                      • Quarterly
                      • Distributed to Okanagan
                        businesses & women’s
                        organizations
Positioning Statement Exercise
1. For (who is the customer?)

2. Who need (what is their pain?)

3. Product X is (what is your product?)

4. That provides (how does it solve the pain?)

5. Unlike competitors (what competes with your product?)
http://www.ilovekelowna.com/community-directory/entertainment-general/media-tv-radio-newspapers/



6. Our product (what makes your product superior?)

7. The company also provides (what added punch is provided
to seal the deal?)                                  Monique Trottier
                                                                                        @BoxcarMarketing
Next Up
7 Sentence Marketing Plan

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Review of The Cluetrain and The Open Brand

  • 1. Marketing Tactics & Principles The Cluetrain Manifesto & The Open Brand
  • 2. Last Week Darren Barefoot and Julie Szabo, Introduction and Chapter 1, Friends With Benefits, xxiii – 20 Chris Anderson, "The Long Tail," Wired 12.10, http://www.wired.com/wired/archive/12.10/tail.html Chris Locke, Doc Searls, David Weinberger and Rick Levine, "The Cluetrain Manifesto," http://www.cluetrain.com/ Kelly Mooney and Nita Rollins, Open Brand Monique Trottier @BoxcarMarketing
  • 3. If marketing is about... • Conversation • Collaboration • Community Monique Trottier @BoxcarMarketing
  • 4. And if we believe Clay Shirky ... that the web is a network of people who organize themselves Monique Trottier @BoxcarMarketing
  • 5. Then we are talking about... Source: DSearls http://www.flickr.com/photos/docsearls/5500125905/sizes/o/in/photostream/ Monique Trottier @BoxcarMarketing
  • 6. The Cluetrain Manifesto • Cluetrain.com went live April 1999 • Written by Chris Locke, Doc Searls, David Weinberger and Rick Levine • They felt that a powerful global conversation had begun • And that through the internet people were discovering and inventing new ways to share relevant knowledge with blinding speed. Monique Trottier @BoxcarMarketing
  • 7. The Cluetrain’s Key Points • Markets are conversations. • Markets are networks of people. • Markets make buying decisions by talking amongst each other. • Companies are networks of people. • Companies should use a human voice instead of corporate-speak. Monique Trottier @BoxcarMarketing
  • 8. What the Cluetrain Manifesto Means for Marketers: • People talk. • The conversation will go on with or without you. • Markets demand transparency, authenticity and trust. • Join your community. • The masses are greater than mass media. Monique Trottier @BoxcarMarketing
  • 9. 10 Years Later... • The Open Brand was written by Kelly Mooney and Dr. Nita Rollins in 2008 • The book is about the power shift from brands to consumers and how marketers need to behave differently • The lessons of The Cluetrain Manifesto are still being learned Monique Trottier @BoxcarMarketing
  • 10. The Open Brand’s Key Points • There’s been a relationship shift in the way consumers relate to products: before, during and after a purchase consumers are engaging with each other through blogs, peer-reviews and other interactive ways. • Consumers are taking control over the messages that brands once controlled. • For brands to survive this relationship shift they must engage with consumers within consumers’ communities.   Monique Trottier @BoxcarMarketing
  • 11. 1999: The Cluetrain Manifesto 2008: The Open Brand & Here Comes Everybody Today: Business still struggles with the implementing these concepts Monique Trottier @BoxcarMarketing
  • 12. Open Brand Asks... (page 12-13) Monique Trottier @BoxcarMarketing
  • 13. What does it mean for marketers? page 21 Worldview of Closed Brands Worldview of Open Brands Target Consumers ‣ Fosters Communities of Consumers Monologue ‣ Dialogue Awareness ‣ Engagement Push ‣ Pull Scripted Communication ‣ Transparent Communication Request, Periodic Feedback ‣ 24/7 Feedback, Input-Focused Created by Marketers ‣ Co-Created with Consumers Brand Management ‣ Brand Stewardship Monique Trottier @BoxcarMarketing
  • 14. It’s not the tools, it’s how we use them monique@boxcarmarketing.com twitter: @boxcarmarketing
  • 15. How is this important to our class? • Use your human voice • People form social networks • Markets are networked environments of people • People recognize honesty, transparency, authenticity Monique Trottier @BoxcarMarketing
  • 16. Today’s Model is a Old Model was top down networked environment. page 97-98 !"#$%& !"#$%&'() !"&&%#-./) '($)*+,"& '(++*$-./& $01234)5166789) *(+#,) In a networked environment (Cluetrain), people form communities and organize themselves (Shirky). They talk transparently (Open Brand) about their experiences. Monique Trottier @BoxcarMarketing
  • 17. The O.P.E.N Brand is: • On-demand: Brands need to be accessible, immediate, & findable. • Personal: Brands need to build relationships with consumers. • Engaging: Brands need to be interactive and provide meaningful experiences that foster relationships. • Networked: Brands need to leverage the potential of word-of-mouth marketing – market to ‘true fans’ who will spread the word for them. Monique Trottier @BoxcarMarketing
  • 18. What is a brand? brand, branding, branded Monique Trottier @BoxcarMarketing
  • 19. What is a brand? • Specific information about an !"#$%&'() !"&&%#-./) organization, product or service $01234)5166789) (or even person) that distinguishes it from others in the marketplace. *(+#,) • A promise about the qualities and characteristics that make the organization, product or service unique. Monique Trottier @BoxcarMarketing
  • 20. What is the brand promise of Okanagan Woman? Home Decor Food & Recipes Fashion • Full colour glossy, saddle stitched magazine • 25,000 print run • Quarterly • Distributed to Okanagan businesses & women’s organizations
  • 21. Positioning Statement Exercise 1. For (who is the customer?) 2. Who need (what is their pain?) 3. Product X is (what is your product?) 4. That provides (how does it solve the pain?) 5. Unlike competitors (what competes with your product?) http://www.ilovekelowna.com/community-directory/entertainment-general/media-tv-radio-newspapers/ 6. Our product (what makes your product superior?) 7. The company also provides (what added punch is provided to seal the deal?) Monique Trottier @BoxcarMarketing
  • 22. Next Up 7 Sentence Marketing Plan