User adoption communication tips - with a feline twist

1. Hold on a sec…
So you are planning to
implement a new system?

2. Ask yourself…
Consider some end user
adoption tips from our feline
friends …

3. Will this make life easier or harder for them? If it’s
harder – expect (and plan for) some resistance.
How busy are users already?

4. Are good video tutorials & training materials available
from the vendor?
How hard will it be for end users
to learn to use the new system?

5. Are training materials suitable
for beginners?

6. If you plan to run in-house
training, how will you cater for
off-site and shift workers?

7. Don’t just train users how to use
the system, explain when and
why to use it.

8. Can they cross the line and play nicely?
Who makes the final decision in a dead lock?
Who owns the system?
Will various business units need
to work together to implement
the system?

9. How will you communicate and
support users during
their journey
through the
stages of
technology
change?

10. Don’t wait until just before launch to ambush staff
Communicate early and often..

11. Plan how to
communicate
with mobile
users.

12. What level of end user adoption
do you need for an appropriate
ROI?

13. How will you manage users
who fail to adopt the new
system?

14. Persuasive user
adoption
communication
and low risk
trials make a
difference…

15. … and can turn
some laggards
into converts.

16. Images from http://icanhas.cheezburger.com/
For more end user adoption tips check out:
http://www.snapcomms.com/solutions/user-adoption-communication.aspx