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- 2. Objectives Course Organization Tasks of Marketing Major Concepts & Tools of Marketing Marketplace Orientations Marketing’s Responses to New Challenges ©2000 Prentice Hall
- 3. Course/Text Organization Part I - Understanding Marketing Management Part II - Analyzing Marketing Opportunities Part III - Developing Marketing Strategies Part IV - Shaping the Market Offering Part V - Managing & Delivering Marketing Programs ©2000 Prentice Hall
- 4. Defining Marketing Marketing is a societal process by which individuals and groups obtain what they need and want through creating, offering, and freely exchanging products and services of value with others. - Philip Kotler (p. 7) ©2000 Prentice Hall
- 5. Core Concepts of Marketing Target Markets & Segmentation Target Markets & Segmentation Needs, Wants, and Demands Product or Offering Product or Offering Value and Satisfaction Value and Satisfaction Exchange and Transactions Exchange and Transactions Relationships and Networks Relationships and Networks Marketing Channels Marketing Channels Supply Chain Supply Chain Competition Competition ©2000 Prentice Hall Marketing Environment Marketing Environment
- 6. Simple Marketing System Communication Industry (a collection of sellers) Goods/services Money Information ©2000 Prentice Hall Market (a collection of Buyers)
- 7. Structure of Flows Resources Money Resource markets Services, money Services, money Manufacturer markets Government markets Taxes, goods Services, money Money Goods, services ©2000 Prentice Hall Taxes, goods Resources Money Taxes Consumer markets Services Taxes, goods Money Intermediary markets Goods, services
- 8. The Four Ps The Four Cs Marketing Mix Place Product Customer Solution ©2000 Prentice Hall Price Customer Cost ConvenPromotion ience Communication
- 9. Company Orientations Towards the Marketplace Production Concept Production Concept Consumers prefer products that are widely available and inexpensive Product Concept Product Concept Consumers favor products that offer the most quality, performance, or innovative features Selling Concept Selling Concept Consumers will buy products only if the company aggressively promotes/sells these products Marketing Concept Marketing Concept Focuses on needs/ wants of target markets & delivering value better than competitors ©2000 Prentice Hall
- 10. Customer Delivered Value Starting point Focus Means Ends Factory Existing products Selling and promotion Profits through sales volume (a) The selling concept Market Customer needs Integrated marketing Profits through customer satisfaction (b) The marketing concept ©2000 Prentice Hall
- 11. Traditional Organization Chart Top Management Middle Management Front-line people Customers ©2000 Prentice Hall
- 12. Customer-Oriented Organization Chart Customers Front-line people er s om us t er om s ©2000 Prentice Hall Top management C t us C Middle management
- 13. Evolving Views of Marketing’s Role Production Marketing Finance Human resources a. Marketing as an equal function ©2000 Prentice Hall Production Finance Human resources Marketing b. Marketing as a more important function
- 14. Evolving Views of Marketing’s Role Marketing c. Marketing as the major function ©2000 Prentice Hall Customer M ar ke ti n g re Hu so m ur an ce s n ma ces Hu ur so re ce an in F ce on i ct du ro P n na Fi Production d. The customer as the controlling factor
- 15. Evolving Views of Marketing’s Role Production Marketing n ma ces Hu ur so re ©2000 Prentice Hall Customer Fi ce an n e. The customer as the controlling function and marketing as the integrative function
- 16. Review Course Organization Tasks of Marketing Major Concepts & Tools of Marketing Marketplace Orientations Marketing’s Responses to New Challenges ©2000 Prentice Hall