1. Major Market Services
Proposal for Services

3. Major Market Services
Major Market Services
P ublicly traded (NASDQ: PAYX), Paychex
has a solid record of year-over-year long-
term growth, zero debt, and a triple AAA credit
Comprehensive Services
Paychex delivers comprehensive service options
through an on-demand Software-as-a-Service
rating. The company provides comprehensive
(SaaS) delivery model. Select from the broadest
payroll and human resource services to over
range of quality service options available as your
550,000 clients. The Major Market Services
business grows and your needs change. No need
(MMS) Division of Paychex, started in 1998, was
to update systems or switch vendors.
designed to service mid-market businesses with
50 to 2,000 employees. Larger clients exceed
10,000 employees. Cost Savings and Returns
Award-winning solutions deliver high rates of
Accuracy and savings and return. In addition, leveraging the
Compliance volume of over half a million clients puts Paychex
in a position to develop and deliver a wide variety
Over half of the CPA firms in the United
of high-quality services at affordable rates. Enjoy
States now participate in the Paychex American
the benefits of simple economies of scale.
Institute of Certified Public Accountants (AICPA)
Business Solutions Partner Program. The AICPA
recommends Paychex as their preferred provider
of payroll and retirement services. Client
satisfaction levels through this referral program
average 99.9%. Paychex has over 35 years of
experience dealing with federal, state, and
municipal legislative and regulatory agencies.
Paychex has been recognized as:
• One of “America’s Best-Managed Companies”–
Forbes magazine
• Maintaining “Standards of near perfection”–
Internal Revenue Service
• Among the “World’s Most Ethical
Companies” – Ethisphere magazine
Numerous awards and accolades demonstrate
our commitment to maintaining the highest
standards of business ethics, accuracy, and
accountability.

4. Major Market Services
Award-Winning Solutions
C hoose from a comprehensive suite of
award-winning, Web-based solutions that
are fully scalable to meet your organizational
Single-User Sign-On
Multiple services, one password: Enter a single
user name and password to access the main suite
needs, even as your organization continues to
of Paychex services, including payroll, time and
grow and change. Highly efficient and cost-
labor, human resource administration, employee/
effective options include easy-to-follow custom
supervisor self-service, and employee benefits.
user displays, paperless workflows, employee
and supervisor self-service, streamlined company
communications, and highly flexible management Real-Time Data Access
reporting. Administrators, supervisors, and employees
can access key functional data in real-time
Easy to Learn and Use – improving communication and increasing
accuracy.
Paychex Web-based services are easy to learn
and use. Intuitive, user-friendly displays and
work flows ensure turn-key productivity.
Integrated Services
Key data elements are shared across multiple
applications, reducing the costs and inaccuracies
of managing duplicate data.

5. Major Market Services
Comprehensive Data Security and
Reporting Ownership
Powerful standard and custom reporting Your data remains safe and secure. You have
provides outstanding data analytics that are direct access to multiple years of company and
easy and efficient to use. Data output is highly employee records. Unlimited years of critical
flexible and productive. Reports can be printed payroll data, including data for terminated
or exported in multiple formats and custom employees, is always at your fingertips. Multiple
configurations. firewalls, geographically redundant data storage,
128-bit secure-socket layer encryption, and
active monitoring are standard.
Free Upgrades and
Enhancements
Always enjoy the latest features and
benefits. All Web-based system upgrades and
enhancements are made for you at no additional
cost.

6. Major Market Services
Payroll Administration Year End Form W-2s
Paychex Preview® provides the fastest and Paychex assures timely and accurate filing
most secure Web payroll solution available. of employee Form W-2s. Human Resource
Our payroll application is a highly flexible, Administration clients can access and reprint
feature-rich system with exceptional reporting individual forms, with the option to grant
capabilities. Preview users experience employee access.
consistently fast operating speeds.
Features include: New-Hire Reporting
• Fast, consistent processing speeds Reduce labor costs and exposure to non-
• Immediate data access compliance penalties. Paychex automatically
reports all new hires added to payroll.
• Embedded tax tables
• Instant pay register prior to processing
Garnishment Payment
• Manual check generation Service
• Automatic labor distribution Paychex automatically handles the burdensome
• Job costing task of court-ordered employee garnishments
by remitting garnishment deductions to the
• Certified reporting
proper agencies when due, and making electronic
• Visual custom reporting transfer of funds where accepted and required.
• Hands on, flexible general ledger reporting
• Direct data exports (Microsoft Excel®) State Unemployment
Insurance Service
Tax Deposits and Filings Control state unemployment insurance costs
while reducing time spent on administrative
Paychex assumes responsibility for accurate
tasks. Paychex monitors unemployment claims,
tax calculations, and timely deposits and filings,
while providing tools to actively manage your
based directly on client-submitted payroll totals.
employer experience rating and associated tax
You’ll always receive your own paper copies of
payments.
electronic quarterly and annual returns.

7. Major Market Services
Time and Labor Human Resource
Management Management
Web-based Time and Labor Online (TLO) Web-based Human Resources Online (HRO)
provides a fast, easy, and efficient method is a central data portal for managing company
of scheduling, tracking, reporting, and and employee human resource information. Used
controlling labor costs. Simple screen displays as a central administrative database, the system
and functionality make it easy for supervisors eliminates the inefficiencies and inaccuracies of
and employees to coordinate work efforts and managing data in multiple places throughout the
manage labor costs. Input options include online organization. Custom workflows add convenience
punch, barcode time clocks, and highly accurate while reducing administrative labor costs;
biometric clocks. supervisor and employee self-service further
increases efficiencies and cost-saving advantages.
Features include:
• Custom pay policy definition Features include:
• User notifications and messaging • New-hire management
• Automatic labor distribution • Forms and posters library
• Time-off balances • Automated employee notifications
• Employee scheduling • Company directory
• Time-off management calendar • OSHA tracking
• Pre-scheduled report generation • Equal opportunity analysis
• Total compensation summary
• Paperless pay stub access
• Deduction “what if” calculators
• Employee handbook access
• Salary/Rate change history
• Paid time-off calendar
• Training and performance

8. Major Market Services
Expense Management Recruiting and Applicant
Paychex Expense Manager, powered by Tracking
ExpenseWire®, is a state-of-the-art tool for Paychex partners with Taleo to offer the
controlling employee discretionary spending leading Web-based solution for recruiting and
and administrative costs. Ease of use results applicant tracking. Real-time data and custom
in exceptionally high levels of user adoption work flows drastically cut manual processes and
and adherence to centrally managed company administrative time. Leverage automated updates
spending policies. With Expense Manager, to job boards, including company-branded
administrative costs rapidly decline. Real-time recruiting sites, pre-screening questionnaires,
data analytics and automated, central policy custom workflows, and integration with Microsoft
management and controls can result in significant Outlook®.
decreases in excess company spending.
Features include:
Features include:
• Automated job board updates
• Centralized policy management
• Company-branded recruiting site(s)
• Paperless expense reporting
• Custom pre-screening questionnaires
• Integration with personal and corporate
• Resume archiving and queries
credit cards
• Custom work flows
• Tracking by vendor, project, or GL account
detail • Microsoft Outlook integration
• Foreign currency calculations • Interview scheduling
• Salesforce.com CRM integration • Automated e-mail generation
• General ledger integration • Recruiter accessibility
• Direct payroll reimbursements

9. Major Market Services
Benefits Administration
Web-based benefits administration is provided Features include:
by leading industry provider, BeneTrac, a • Real-time data accuracy
Paychex company. This fully paperless process
gives administrators complete visibility and • Automated eligibility rules
control over benefits administration. Leveraging • Automated life-event changes
real-time data, automatic eligibility rule • Optional employee self-service
assignments, automated life change events,
carrier connections, and highly productive • Benefit carrier connections
reporting tools, BeneTrac reduces duplicate data • Bill reconciliation
entry, increases accuracy and timeliness, and • Automated e-mail generation
delivers powerful cost controls.
• Highly productive reporting tools
Complete and timely setup and support is
• Complete and timely implementation
performed by knowledgeable industry experts.
Carrier Bill Report Site - DEMOSITE
AA Demonstration
Sorted by Name Billing Summary by: Product
Billing Month: 11/1/2009
Prior Run: 10/16/2009 (Subtotaled by: Product)
Run date: 10/16/2009 (Counted by: Product)
Cutoff date: 11/15/2009
Product: Aetna HDHP Plan
Employee SSN Carrier Premium Tier Effective
Davis, Bob 888-00-0111 Aetna 185.76 Emp Only 05/01/09
Dixon, Charles 888-00-0451 Aetna 185.76 Emp Only 10/01/08
Employee, Test 197-57-5315 Aetna 445.84 Emp & Sps 09/01/09
Haney, Marie 100-00-0000 Aetna 185.76 Emp Only 01/01/08
Kiley, Cheryl 888-00-0193 Aetna 445.84 Emp & Sps 08/01/09
Kirchmer, Jared 112-34-5678 Aetna 325.10 Emp & All Chdrn 02/01/09
Link, Jared 112-34-5679 Aetna 445.84 Emp & Sps 04/01/09
Sample, Jennifer 111-55-6421 Aetna 185.76 Emp Only 10/01/09
Test, Avascent 999-88-8777 Aetna 185.76 Emp Only 05/01/09
(Aetna HDHP Plan enrollments: 9)
2,591.42
Product: Blue Shield of CA Access+ HMO Plan
Employee SSN Carrier Premium Tier Effective
Alberts, Maria 912-34-5678 Blue Shield of California 185.76 Emp Only 07/01/09
Anderson, Brandette 999-46-7824 Blue Shield of California 566.60 Emp & Family 06/01/07
Ansel, Daryl 888-00-0081 Blue Shield of California 445.84 Emp & Sps 09/01/04
Baker, Daren 112-23-4455 Blue Shield of California 325.10 Emp & All Chdrn 09/01/04
Bell, Kimberly 888-00-0060 Blue Shield of California 185.76 Emp Only 07/01/07
Bermann, Joseph 888-00-0109 Blue Shield of California 185.76 Emp Only 06/01/04
Bettis, Jerome 999-12-1990 Blue Shield of California 566.60 Emp & Family 03/01/06
Binder, Arlene 999-00-3390 Blue Shield of California 185.76 Emp Only 04/01/04
Bond, James 511-55-5555 Blue Shield of California 185.76 Emp Only 05/01/07
Bonita, Stephanie 666-66-6669 Blue Shield of California 185.76 Emp Only 09/01/03
Bran, Sherry 565-23-1456 Blue Shield of California 445.84 Emp & Sps 06/06/01

10. Major Market Services
Health Insurance COBRA Service
The Paychex Insurance Agency offers complete Reduce administrative tasks, labor time, and
administrative support for small-group health, exposure to unexpected COBRA penalties.
dental, vision, life, and short- and long-term Paychex takes care of the paperwork and daily
disability insurance. Paychex Insurance Agency administrative tasks associated with keeping up
simplifies the process of managing health with ever-changing federal requirements.
benefits. Premium deduction management for
new hires, qualifying events, or status changes is
401(k) Retirement Plan
seamlessly integrated into your payroll.
Payroll integration simplifies employee 401(k)
deductions and plan administration. Employees
Section 125 Premium make profile and deduction change requests
Only Plan (POP) directly through self-service options. Flexible
Directly integrated with employee deductions plan design includes multiple investment
through payroll, health-care contributions are options.
deducted from employee salaries before taxes
are withdrawn, lowering taxable income and
increasing take home pay. Paychex handles setup
Workers’ Compensation
and compliance.
Payment Service
Minimize up-front costs and smooth out
your cash flow. By integrating our service with
Section 125 Flexible
your payroll information, we can calculate
Spending Account (FSA) your workers’ compensation costs based on
Like a POP, pre-tax payroll deductions are actual wage information. Your true costs are
set aside for employees’ out-of-pocket health accurately calculated and electronic payments
and dependent care expenses. An FSA can pay are automatically made for you on an ongoing
for itself by decreasing employer payroll taxes. basis, helping you avoid unexpected year-end
Paychex handles setup, compliance, claims adjustments.
processing, and reimbursements.

11. Major Market Services
Paychex Premier® Employee Screening
Human Resources Services
Minimize risk, improve regulatory compliance, User-friendly Web access provides complete
and increase employee retention. With confidentiality, along with a fast, thorough
Paychex Premier® Human Resources, you get a response. Background research options include
comprehensive package of HR administration social security number, name, and address
services and expert support. A dedicated HR verification at all levels. Select from à la carte
professional will be available on-site to conduct options or available packages that include
or assist you with such activities as benefits national database and countywide criminal
enrollment, workplace-specific training seminars, database searches.
and employee handbook development. The HR
professional is also available to update you and
Handbooks
your staff on labor law changes and regulatory
compliance issues. Custom employee handbooks, developed
from a legally reviewed database of policies,
Features include: help to reduce administrative time and costs,
• Employee benefits administration, such as while helping to ensure that your company has
retirement plan services access to the latest policy revisions as a result of
• Employee handbook administration changing federal and state employment laws.
• Human resource services
Tax Credits
• Human resource management system
(HRMS) – HR Online Paychex automatically reviews your payroll
information to determine whether you may be
• Employee Access Online by Paychex
eligible for various federal and state tax credit
• Employee assistance program (EAP) savings, which can result in significant employer
• Management manuals cost savings. Paychex routinely documents the
necessary employee information during the
• On-site training seminars
payroll process, making it economical and easy
• Worksite management for your business to obtain any credits to which
you may be entitled.

12. Major Market Services
Quality Client Service
P aychex has enjoyed long-term success as
a high-growth industry leader based on
a culture of quality client service, supported
On-Site Employee
Orientation
through ongoing employee training and Paychex benefit specialists conduct on-site
development. employee orientations for Paychex benefit plans,
including flexible spending accounts and 401(k)
• Full accreditation by the American retirement plans.
Council of Education
• Average of 107.5 hours of training per year
One-on-One Employee
per employee
Assistance
• Required job-dependent training
examinations for each trainee Employees enrolled in the Paychex Employee
Assistance Program (EAP) enjoy dedicated one-
• Consistent ranking among “Top 125 on-one personalized service, tailored to the
Training Organizations” by Training individual needs of the employee.
magazine and “100 Best Companies to
Work For” by FORTUNE magazine
Personalized Service
As a Paychex client, you’ll work directly with a
dedicated specialist, whose in-depth training and
knowledge ensures your satisfaction – and helps
keep your business running smoothly.
On-Site Human
Resource Assistance
Our optional Paychex Premier® Human
Resource Service includes a full on-site human
resource assessment and ongoing on- and off-site
support services. A professionally trained human
resource representative works directly with you
and your staff to help develop a more efficient,
integrated HR infrastructure.

13. Major Market Services
Relationship Rewards
Client Satisfaction User Groups
Paychex has an excellent reputation for Select clients are invited to actively participate
delivering outstanding, personalized client in Paychex user groups. Participation gives
service. clients an opportunity to provide feedback and
contribute to the development of new Paychex
products and services, while gathering tips and
Single Point-of-Contact
advice from other users.
Service
Develop an ongoing relationship with a
dedicated professional who is assigned to service
Client Reviews and
your account. This representative knows your Satisfaction Surveys
history as a client and learns the best way to work We encourage clients to schedule periodic
with you. While many trained specialists assist in on-site service and pricing reviews to help us
servicing your account and are always available, ensure complete client satisfaction. Postage-paid
a dedicated professional takes ownership of your client satisfaction surveys are mailed to every
account and ensures your satisfaction as a Paychex client quarterly to learn how we can maintain
client. consistently high levels of client service and
satisfaction. Survey scores are used for employee
recognition and to encourage outstanding
Ongoing Educational
customer service.
Seminars
Bi-monthly educational seminars, covering
topics such as labor compliance, breaking
Referral Programs
industry news, and upcoming legislative changes, Client referral programs provide opportunities
are available at over 100 Paychex branches for satisfied clients to earn rewards for referring
nationwide. Join us for monthly client Web friends and colleagues who become new Paychex
seminars that cover a wide range of industry clients.
topics. Clients with particularly demanding
schedules are invited to enroll in monthly e-mail
updates.

14. Major Market Services
Quality Implementation
Project Management Post Implementation
An assigned project manager takes control of A follow-up meeting is scheduled to review
the complete implementation and leads a team of reports and invoicing. Your representative helps
highly trained experts to deliver timely, accurate, identify short- and long-term goals and service
high-quality results. needs.
On-Site Training One Form W-2 per
Professional trainers come out to your site for Employee
hands-on training using actual company data, Mid-year conversions result in a single set of
custom screen displays, and real-life procedures. Form W-2s.
Training can be arranged online or off site, when
required.
Electronic Data Imports
Paychex data management tools are among the
best in the industry, helping to ensure accuracy
and consistency.
Data Audits
Standard implementation includes a full audit
of your current-year data, quarter by quarter, to
ensure the accuracy of your information. Paychex
assumes full responsibility for all tax calculations
from January first of the current year.

15. Major Market Services

16. FOP 102