Reaching one mark

1. IT Strategic Vision
March 14, 2001

2. Executive Vision
 Revenue Growth
 Improve every aspect of customer service
 Concentrate on development of the employee
 Malcolm Baldrige Award In 3 Years

3. Mission
 To be the leading systems, services and solutions provider in the
world by exceeding customers’ expectations through superior
service delivery, world class talent and applied technological
innovation making ADT the most profitable business in the Tyco
portfolio. We will …
 Make the customer service experience the “Best in Class ....
 Maximize shareholder value through focus on revenue growth …
 Be the company that introduces new technology …
 Be the company that attracts and retains the best talent …
 Be the company that is first to market, quick to execute …
From: Mike Snyder’s General Manager’s Presentation – October 2000

4. IT Mission
 Information Technology is a SERVICE organization
 Our primary customer is the END USER community
 We MUST provide highly reliable operations,
development, implementation and support of
applications that effectively address the needs of the
users and the business
 Our customers DESERVE the highest level of service,
professionalism, and integrity
 Customer satisfaction is the ONLY measure of our
success

5. IT Today
 Overly complex architecture
 Totally Tactical
 Too often technical solutions defined by users
 Improving
 Responsiveness
 Reliability
 Too Expensive

6. Planning Metrics

7. Utilization Metrics ytd actual
FY2001 Completed Projects
Total Hours = 60,280
20,000
15,000
Hours
10,000
5,000
- Le x
0
cy
A
pe AS
O
i
E x CA
A
eb
In e
O ons
11
i
40
iv
Q
rm
BO
PM
ga
W
ut
M
C
cle
ti
AS
fo
ec
ra
ra
O
Product Areas

8. FY2001 Active Projects
Utilization Metrics -fy forecast
Total Hours = 369,930
120,000
100,000
80,000
Hours
60,000
40,000
20,000
-
Le ix
0
AS e
cy
Se A
ra S
O
PM i
ec A
A
y
eb
cle s
In ive
11
O tion
rit
40
ur
Q
rm
O MA
BO
E x CC
ga
W
cu
ut
ct
fo
ite
ra
pe
ch
Ar
Product Areas

9. Environmentto 18 Months
Transition in 18 Months
Current Environment
Web Gateway Application D/B O/S H/W
PMO
Citrix
Win 2000
Win NT Intel
SQL Server Intel
Disp Mgmt Sys Access Windows
ADT.com SM 2000
Siebel/Oracle App
OS400/DB2 OS400
AIX AS400
RS6000
Telemar
BOA Oracle True 64 Compaq
AP / Dlr Imaging Linux
AIX Intel
RS6000
Oracle
WEB TIBCO ADAC
MASterMind
Inside EDW
WebSphere, MM Monitoring
MAStermind
ADT.com
Vignette AIX RS6000
MAS Monitoring ISAM
Dealer Sys Informix
CCA Oracle
Flat File Linux Intel
CCA
ADMIN Oracle True 64 Compaq
Web DL/1
Dealer Walker CARMS
eRevenue OS390 S390
DB2 Z/OS Z390
RMS
Ceridian
ESM - Tivoli, Remedy, Net View HP/UX HP9000
Cisco Works Open View Security - Tivoli Nerve Center
Remedy HP/UX HP9000
Security

10. Layered Approach to ESM
Business Objectives
Users
Processes & Support Services
Desktops Level 1 M
A
Clients (Help Desk) N
A
E
G
Applications M S
E
M
Databases T
Level 2 E
N
O (Operations) T
Servers O
L
T
S
O
Network & Level 3 O
L
Facilities (Support) S

11. Environment 36 18 Months
Transition to in Months
Environment in 36 Months
Web Gateway Application D/B O/S H/W
PMO
Citrix
Win 2000 Intel
SQL Server
Siebel/Oracle App
BOA Oracle
AIX RS6000
AP / Dlr Imaging
WEB TIBCO EDW AIX RS6000
MASterMind
WebSphere, MM Monitoring
Vignette
MAS Monitoring ISAM
CCA Oracle True 64 Compaq
Walker eRevenue
DB2 Z/OS Z390
RMS
ESM - Tivoli, Remedy, Net View HP/UX HP9000
Security - Tivoli

12. Discussion
 Is this on target?
 Are we missing anything?
 Does this get ADT where you want it to go?

14. Challenges
 Multiple islands of IT
 Company culture
 Ability to meet business requirements
 Capacity for change
 Budget

15. Next Steps
 What
 When
 How much

17. 18 Month Tactical Plan