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IT INTERNAL REVIEW BOARD OVERVIEW
TECHNOLOGY SERVICES
DESIGNED BY STEVE GERICK


                     October 2007
IMPORTANT GOVERNANCE PRINCIPLES

  IT principles – Clarifying the business role of IT
  IT architecture – Defining integration and
    standardization requirements
  IT infrastructure – Determining shared and
    enabling services
  Business application needs – Specifying the
    business need for purchased or internally
    developed IT applications
  IT investment and prioritization – Choosing which
    initiatives to fund and how much to spend
IT ENGAGEMENT PROCESS
COMPANY PROJECT GOVERNANCE
IT PROJECT REQUEST PROCESS
IT INTERNAL REVIEW PROCESS
ITRB    ROLES AND RESPONSIBILITIES
• Operations
  • If service is not in the IT Service Catalog - determine if
    SLA requirements are required. If so, work with
    Governance and Applications Management to develop SLA
    prior to review at the IT Internal Review Board meeting.
  • If service is in the IT Service Catalog – be prepared to
    discuss how service support procedures will occur.
  • Ensure service is not in violation of existing security and/or
    IT security policies.
  • If application is new COTS application, ensure that IT
    desktops are prepared to run the application including
    testing and report results to the board.

       All Assignments Defined Should Be Perform Prior to Convening the Board
ITRB      Roles and Responsibilities
• Applications Management
   • If non-COTS application is not in the IT Service Catalog, work
     with Governance to develop requirements prior to review at
     the IT Internal Review Board meeting.
   • Determine if new non-COTS applications is consistent with the
     existing IT application architecture/roadmap and report back
     at board meeting.
   • Ensure new non-COTS application is not in violation of
     existing security and/or IT security policies.
   • If application is new non-COTS application, be prepared to
     run application testing and report results to the board. Also,
     work with Governance to determine if IT desktops can run
     application
         All Assignments Defined Should Be Perform Prior to Convening the Board
ITRB     ROLES AND RESPONSIBILITIES
• Governance
  • If non-COTS application is not in the IT Service Catalog work with
    Applications Management to develop requirements prior to review
    at the IT Internal Review Board meeting.
  • Ensure new COTS and non-COTS applications met overall San
    Jose Airport strategic business objectives.
  • If application is new COTS application work with Operations to
    determine if IT desktops can run application.
  • Determine if new technology/service and/or applications new
    business process improvement(s) before implementation and
    develop plan for implementing – report to board.
  • Report to board on ROI/TCO or other justifications metrics relative
    to the issue being discussed at the board.

       All Assignments Defined Should Be Perform Prior to Convening the Board
NOTE #1         QUESTIONS TO BE ASKED FOR THIS PART OF THE REVIEW


• Does IT have resources to assign to this project?
• Does this project need formal project management?
• Will IT staff need training to enable them to support this?
• Does IT have the right people assigned to assist
  management in making this decision?
NOTE #2          QUESTIONS TO BE ASKED FOR THIS PART OF THE REVIEW

• How does the solution fit with the existing architecture, and
  how well aligned is it to the IT Guiding Principles?
• How will the solution be deployed?
• Does the solution depend on leverage from the existing
  infrastructure? If so - what specifically?
• Are the technologies migration-ready to future technologies?
• Do the technologies conform with existing IT security
  standards and industry standards – if applicable?
NOTE #3         QUESTIONS TO BE ASKED FOR THIS PART OF THE REVIEW

• What assets exists in the proposed deployment environment?
• What are the costs of the assets?
• How are the assets currently used?
• Why were the assets originally purchased?
NOTE #4        QUESTIONS TO BE ASKED FOR THIS PART OF THE REVIEW

• Doe IT have any historical information we can draw from to
  help in the decision-making process?
• Is there pertinent background and/or mitigating
  circumstances that should be considered?
• Are the goals of this initiative and/or business case
  consistent with overall Company business objectives?

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IT Project Governance Overview

  • 1. IT INTERNAL REVIEW BOARD OVERVIEW TECHNOLOGY SERVICES DESIGNED BY STEVE GERICK October 2007
  • 2. IMPORTANT GOVERNANCE PRINCIPLES IT principles – Clarifying the business role of IT IT architecture – Defining integration and standardization requirements IT infrastructure – Determining shared and enabling services Business application needs – Specifying the business need for purchased or internally developed IT applications IT investment and prioritization – Choosing which initiatives to fund and how much to spend
  • 7. ITRB ROLES AND RESPONSIBILITIES • Operations • If service is not in the IT Service Catalog - determine if SLA requirements are required. If so, work with Governance and Applications Management to develop SLA prior to review at the IT Internal Review Board meeting. • If service is in the IT Service Catalog – be prepared to discuss how service support procedures will occur. • Ensure service is not in violation of existing security and/or IT security policies. • If application is new COTS application, ensure that IT desktops are prepared to run the application including testing and report results to the board. All Assignments Defined Should Be Perform Prior to Convening the Board
  • 8. ITRB Roles and Responsibilities • Applications Management • If non-COTS application is not in the IT Service Catalog, work with Governance to develop requirements prior to review at the IT Internal Review Board meeting. • Determine if new non-COTS applications is consistent with the existing IT application architecture/roadmap and report back at board meeting. • Ensure new non-COTS application is not in violation of existing security and/or IT security policies. • If application is new non-COTS application, be prepared to run application testing and report results to the board. Also, work with Governance to determine if IT desktops can run application All Assignments Defined Should Be Perform Prior to Convening the Board
  • 9. ITRB ROLES AND RESPONSIBILITIES • Governance • If non-COTS application is not in the IT Service Catalog work with Applications Management to develop requirements prior to review at the IT Internal Review Board meeting. • Ensure new COTS and non-COTS applications met overall San Jose Airport strategic business objectives. • If application is new COTS application work with Operations to determine if IT desktops can run application. • Determine if new technology/service and/or applications new business process improvement(s) before implementation and develop plan for implementing – report to board. • Report to board on ROI/TCO or other justifications metrics relative to the issue being discussed at the board. All Assignments Defined Should Be Perform Prior to Convening the Board
  • 10. NOTE #1 QUESTIONS TO BE ASKED FOR THIS PART OF THE REVIEW • Does IT have resources to assign to this project? • Does this project need formal project management? • Will IT staff need training to enable them to support this? • Does IT have the right people assigned to assist management in making this decision?
  • 11. NOTE #2 QUESTIONS TO BE ASKED FOR THIS PART OF THE REVIEW • How does the solution fit with the existing architecture, and how well aligned is it to the IT Guiding Principles? • How will the solution be deployed? • Does the solution depend on leverage from the existing infrastructure? If so - what specifically? • Are the technologies migration-ready to future technologies? • Do the technologies conform with existing IT security standards and industry standards – if applicable?
  • 12. NOTE #3 QUESTIONS TO BE ASKED FOR THIS PART OF THE REVIEW • What assets exists in the proposed deployment environment? • What are the costs of the assets? • How are the assets currently used? • Why were the assets originally purchased?
  • 13. NOTE #4 QUESTIONS TO BE ASKED FOR THIS PART OF THE REVIEW • Doe IT have any historical information we can draw from to help in the decision-making process? • Is there pertinent background and/or mitigating circumstances that should be considered? • Are the goals of this initiative and/or business case consistent with overall Company business objectives?