“WOW” Your Customers with SENSIPLE’s Customer Experience Solution

1. CUSTOMER EXPERIENCE
MANAGEMENT
“WOW” Your Customers with SENSIPLE’s
Customer Experience Solution
n
Voice Biometrics
n
Contact Center
Optimization Service
n
Self Service Strategy and
Planning Service
n
Customer Analytics

2. Delivering the ultimate customer experience is a competitive battleground for
all Service providers, whether a customer calls the contact center, or visits
the store or browses through your website. The way businesses interact with their
customers is undergoing transformational change. SENSIPLE helps in defining
the right customer experience while transforming your satisfied customers into
your brand advocates. We can help you in implementing end-to-end customer
experience management solutions, context-aware services strategies in the
contact center.
Customer Experience Challenges
n Customer Experience is inconsistent, disconnected
because of legacy, out-of-date information systems
and technology infrastructure
n Customer Context is lost across channels-As
Customer interaction channels increase, each new
channelisaddedinisolationandhandledseparately
n Social networking, mobile applications, and
consumer websites have raised customer
expectations and customer demand better than
competition
n Using legacy metrics to measure CX- most business
still use traditional metrics for measuring customer
experience.
Customer Lifecycle Management
Solutions
Whether you are a small contact center with a few
agents or corporate behemoths, with multisite centers,
SENSIPLE has end to end solutions to streamline
your business operations and increase your customer
retention.
n Helping Small Sized Business to close more
deals: SENSIPLE offers many technology options
that can help you operate with just a few people,
and out of only one physical location. With
SENSIPLE’s Customer experience solutions like
hosted contact center, small business can compete
with ‘big fish’ by leveraging state-of-art technology
at affordable prices.
n Mid-Sized Business to move Forward, Faster:
Impress your customers with up-to-date details on
every interaction and delivering a stellar customer
experience. Track growth on every deal, grow
faster and stronger.
n Staying on the Top of the Game for Large
Businesses: Helping large organizations in
multimedia, sophisticated routing, enhanced
reporting options, self-service and outbound
campaign capabilities
Smaller Businesses Mid-sized Businesses Large Enterprises

3. SENSIPLE’s Customer Experience
Framework evolves on these
principles:
n Business Intelligent Mapping: capturing customers’
experiences throughout the engagement life cycle
n Orchestrating Customer Experience: Combining
customer feedback, data customer attributes and
contact center interactions to provide holistic
assessment of customer experience
n Financial Impact analysis: to enable the client to
prioritize areas of focus- targeting profitable customer
segments, loyalty programs, technological and people
investments.
SENSIPLE’s Smart Customer
Experience Management Services:
SENSIPLE’s services have been designed to meet the needs
of your customer facing business and get more of your
contact center investment:
n Professional Services: Includes implementation and
integration, upgrade, migration, usage assessment of
your contact center platform and helps you to achieve
your target return on investment and business benefits
faster
n Contact Center Optimization Service: Evaluating
your contact center investments, prioritizing
recommendations for short and long term
requirements based on high-level cost analysis.
n Self Service Strategy and Planning Service: Helps
you get more value out of your self-service channels
by optimizing your self-service implementation and
ongoing management. Intuitive Self-Service through
speech applications, speech recognition
n Customer Analytics: Providing greater insights into
customer behavior, needs and value and leveraging
Social Media analytics to feel the pulse of customer’s
sentiments
n Intelligent Communication strategy that connects
customer-relevantchannels,proactivecommunication
and personalized care
n SENSIPLE’s multi-channel contact center solutions are
CTI, Intelligent routing, contact center applications
SENSIPLE Advantage
n
We reach over millions of customers
a year via self-service channels which
we’ve built, designed, implemented,
integrated, managed or consulted on.
n We have an extensive history of
partnerships working with voice and
contact centers solution providers
n Pre-builtsolutionsforIVR/CTI,Speech
recognition technologies and Voice
XML solutions
n Improving Customer Experience with
Context-Empowered Agents
n End-to-end services to our customers
from consultancy to system
implementation
n Integrated channel management to
improve customer experience

4. CORPORATE INFORMATION
SENSIPLE is a Customer Experience consulting and business
solutions firm. SENSIPLE has presence across three
continents - North America, Asia and Europe, working with
multiple companies providing industry leading solutions.
SENSIPLE caters to all major domains such as Banking,
Insurance, Healthcare, Retail, CPG, Logistics, Telecom, Media
and Entertainment, Government, Education, Manufacturing
and Automobile. SENSIPLE has a state of art development
center in India which can accommodate up to 2000 people.
Since its inception in 1999 SENSIPLE has grown organically
to 400+ people with a list of illustrious customers. SENSIPLE
is also an ISO 9001:2008 quality certified organization.
SENSIPLE caters to its customers through its business
service lines namely Customer Experience, Digital Enterprise,
Testing, Enterprise Application, and Infrastructure. SENSIPLE
provides futuristic, customer centric solutions to businesses
using a blend of domain expertise, technology competency
and our partnerships with platform owners. Please visit
www.sensiple.com to know more about SENSIPLE and its
capabilities.
CORPORATE OFFICE
1000 Route 9 North, Suite 303 Woodbridge, NJ 07095
Phone : 732 283 0801
Fax : 732 283 0489, 732 283 3775
OFFSHORE OFFICE
Plot No: 9/A15, SIPCOT IT Park Padur Post
Siruseri, Tamilnadu 603 103, India
Phone : +91 44 4741 9000
Fax : +91 44 4741 9100
OMAHA OFFICE
13011 Scott St, Omaha, NE 68142
Phone : 402 505 7790
Fax : 402 505 7798
SINGAPORE
662, Woodlands Ring Road
#5-226 Singapore 730 662
Phone : 65 6279 1053