DevOps 101 for Government

DevOps 101

Concepts and Overview – DevOps for Government
Sanjeev Sharma IBM WorldWide Lead – DevOps Technical Sales
sanjeev.sharma@us.ibm.com
DevOps Blog: http://bit.ly/sdarchitect
Twitter: @sd_architect
Author: DevOps for Dummies – http://ibm.co/devopsfordummies

© 2013 IBM Corporation

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in which IBM operates.
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for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any
participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided
AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise
related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating
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2

Agenda
•
•
•

•

Why DevOps?
What is DevOps?
Adopting DevOps
o People
o Process
o Technology
IBM DevOps Solution

Organizations that effectively leverage software innovation
outperform their competitors... yet few are able to deliver it
effectively

86

%

of companies believe software delivery
is important or critical
But only…

25

%

of those who
leverage software
delivery today

69

%

outperform
those who don’t

leverage software delivery effectively today

5

Source: “The Software Edge: How effective software development drives competitive advantage,” IBM Institute of Business Value, March 2013

And a lack of continuous delivery impacts the
entire business
CHALLENGES
CHALLENGES
Costly, error prone
manual processes and
efforts to deliver software
across an enterprise

Customers

Software glitch costs
trading firm Knight
Capital $440 million
in 45 minutes

6

Slow deployment
to development and test
environments leave teams
waiting and unproductive
Business
Owners

Upgrade risk due to
managing multiple application
configurations and versions
across servers

Development/
Test

New Zealand’s biggest phone company,
Telecom paid out $2.7 million to some
47,000 customers who were
overcharged after a software glitch

Operations/
Production

A bad software upgrade
at RBS Bank left
millions unable to access
money for four days

Patterns of challenges
Differences in dev
and ops
environments
cause failures

Backlog of agile
releases that Ops
cannot handle

Manual (tribal)
processes for
release lack
repeatability/speed

Who did
this last
time?

Dev

Daily
Build

Dave…

Monthly
Delivery

Dave’s not
here
man…

Prod

Lack of feedback and
quality metric leads to
missed service level
targets

Market trends and expected client business outcomes
Dependent on rapid Software Innovation and Delivery

Rapidly deliver
differentiating
digital content,
applications and
services to fulfill
citizen needs &
obtain new users

Systems of Interaction
Systems of Engagement

SAP

Provide
differentiating client
experience to meet
the needs of
empowered citizens
Leverage cloud
to enable flexibility and offer
new services

HR

DB

Continuous
client experience

8

Systems of Record

ERP

Cloud-based
Services

Internet of Things

Integrate, evolve
and maintain
stability of services
and comply with
any regulations
and comliance

Partner value
chain

Enable a software
supply chain of
Government
System Integrators

Deliver software based innovation
to enable machine to machine
interactions

DevOps is a Philosophy

Source: http://virtualplatosacademy.blogspot.com/p/great-philosophers.html

DevOps definitions

DevOps (a portmanteau of development and operations) is a
software development method that stresses communication,
collaboration and integration between software developers and
Information Technology(IT) professionals. DevOps is a response
to the interdependence of software development and IT
operations. It aims to help an organization rapidly produce
software products and services.
-- Wikipedia

Deming Cycle
 William Deming – American statistician
 Major influencer of Japanese manufacturing and
business

alit
Qu
y

 Famous for Plan-Do-Check-Act cycle (Deming
Cycle)
– I like “Adjust” versus “Act”

 PDCA cycles found in DevOps

12

William
Edwards
Deming

DevOps
Enterprise capability for continuous software delivery that enables clients
to seize market opportunities and reduce time to customer feedback
DevOps Lifecycle
Customers

Business
Owners

Development/
Test

Operations/
Production

Continuous Innovation, Feedback and Improvements

Accelerate Software Delivery
Balance speed, cost, quality and risk
Reduce time to customer feedback

13
13

DevOps approach: Apply Lean principles to software
innovation and delivery to create a continuous feedback
loop with customers
1

1. Get ideas into production fast
2. Get people to use it
3. Get feedback
2

Line-ofbusiness
Customer

Adopt DevOps approach to continuously
manage changes, obtain feedback and
, deliver changes to users

3

Eliminate any activity
that is not necessary
for learning what
customers want

Starting Point: Release and Deploy
Case Study: WebMD

Accelerate delivery of usable
increments for continuous
outside-in feedback
Provide a continuous delivery
pipeline that automates deployments
to test and production environments
Reduce overhead with push-button
deployments
Quantify change stability and
measure transparently for
compliance

“Before it took 2 days to deploy
a build, with uDeploy and our new
processes, it takes us
less than 60 seconds.”
Matthew Wilson
Director, Consumer Web Operations

How We are Improving - An Example from CLM (RQM, RTC, RRC)
Measures of Operation

Lifecycle
Measurements

2008

2010

2012 –
2013

Total
Improvement

Project Initiation

30 days

10 days

2 days

28 days

Groomed Backlog

90 days

45 days

On-going

89 days

Overall Time To Development

120 days

55 days

3 days

117 days

Iteration Length

6 weeks

4 weeks

4 weeks

2 weeks

6

8

3

N/A

36 hours

12 hours

8 hours

400 %

N/A

18 hours

< 1hour

17 hours

Iteration Test Time

5 days

2 days

4 hours

4 days

Total Deployment Time

2 days

8 hours

2 hours

2 days

Overall Time To Production

9 days

3 days

15 hours

8 days

12 Months

12 Months

3 Months

9 Months

Number of Iterations
Composite Build Time
BVT Availability

Time Between Releases

Adopting DevOps in the Enterprise
DevOps Lifecycle
Customers

Business Owners

Development/Test

Operations/Production

Plan and Measure

Develop and Test

Release and Deploy

Monitor and Optimize

DevOps Foundation
Open Lifecycle and Service Management Integration Platform
OSLC

18

Best Practices

Ecosystem

Continuous Innovation, Feedback and Improvements

DevOps Solution: Adoption paths, open platform and key
capabilities

Business
Owner

Service
Developer

Platform
Operations

Target
Customer

Plan /
Measure

Develop /
Test

Release /
Deploy

Monitor /
Optimize

Portfolio
Management

Code

Deployment

Monitoring

Requirements

Test

Provisioning

Customer
Feedback

Collaboration

Change & Configuration
Management

Jazz, OSLC and Open Standards Platform

Dashboards/
Analytics

Adopting DevOps in the Enterprise: People/Culture
• Common Business Objectives
• Vision Statement
• Common measures of Success

Team Lead

Team
Member

Users

External
System Team

Auditors

Product
Owner
Team
Member
21

Team
Member

Domain
Experts

Senior
Executives

Operations
Staff

Gold Owner
Support Staff

• The case for and against ‘DevOps Team’
• NoOps
• The DevOps Liaison Team
• No overlay layer of bureaucracy

22

• Building a DevOps Culture
• There is no Silver Bullet
• Right People are needed

Team Lead

Team
Member

Users

External
System Team
Auditors

Product
Owner
Team
Member
23

Team
Member

Domain
Experts

Senior
Executives

Operations
Staff

Gold Owner
Support Staff

• Organizational Change

‘Shift Left’ – Operational Concerns
‘Shift Left’ – Operational Concerns
Build ‘Application aware’ Environments
Build ‘Application aware’ Environments
Environment Sprints
Environment Sprints

Adopting DevOps in the Enterprise: Process
• DevOps as a Business Process
• A Process to get Capabilities from Ideation to Value
• Apply Lean Thinking to Processes

26

Key Capabilities
1. Collaborative Development & Continuous
Integration
2. Continuous Business Planning
3. Continuous Release and Deploy
4. Continuous Testing
5. Continuous Feedback

1. Collaborative Development and Continuous Integration
Mobile App
Developent
Teams

Enterprise
Services
Developent
Teams

http://bit.ly/PRQ4a7


2. Continuous Business Planning
3. Continuous Release and Deploy
4. Continuous Testing
5. Continuous Feedback

http://bit.ly/PRQ4a7

Adopting DevOps in the Enterprise: Technology
/* REXX */
/* REXX BIND processor sample */
trace o
Arg PACKAGE DBRM
rcode = 0
/* Set BIND options */
SYSTEM = 'DSN9'
i = Pos('(', DBRM)
len = Length(DBRM)
LIBRARY = Substr(DBRM, 1, i - 1)
MEMBER = Substr(DBRM, i + 1, len - i - 1)
OWNER = 'DEVDBA'
ACTION = 'REPLACE'
VALIDATE = 'RUN'
ISOLATION = 'CS'
EXPLAIN = 'NO'
QUALIFIER = 'DEVDBA'
Call Bind_it
Exit rcode
Bind_it:
/* Create a bind control statement as a single long line. Then */
/* queue that into a FIFO stack */
DB2_Line = "BIND PACKAGE("PACKAGE")" ||,
" LIBRARY('"LIBRARY"')" ||,
" MEMBER("MEMBER")" ||,
" OWNER("OWNER")" ||,
" ACTION("ACTION")" ||,
" VALIDATE("VALIDATE")" ||,
" ISOLATION("ISOLATION")" ||,
" EXPLAIN("EXPLAIN")" ||,
" QUALIFIER("QUALIFIER")"
/* Write the bind control statement to the data queue and execute */
/* DB2I to perform the bind. */
queue DB2_Line
queue "End"
Address TSO "DSN SYSTEM("SYSTEM")"
rcode = RC
Return

• Infrastructure as Code/Software
Defined Environments
package "apache2" do
package_name node['apache']['package']
end
service "apache2" do
case node['platform_family']
when "rhel", "fedora", "suse"
service_name "httpd"
# If restarted/reloaded too quickly httpd has a
habit of failing.
# This may happen with multiple recipes
notifying apache to restart - like
# during the initial bootstrap.
restart_command "/sbin/service httpd restart &&
sleep 1"
reload_command "/sbin/service httpd reload &&
sleep 1"

Rational Automation
Rational Automation
Framework
Framework

(WAS, Commerce, MQ…)
(WAS, Commerce, MQ…)

Adopting DevOps in the Enterprise: Technology
• Common Collaboration Tools
• Common Work Item Management Tool
• Dashboards to show status/progress

32

UrbanCode: premier Release and Deploy Automation Solution
Enabling clients to more rapidly deliver mobile, cloud, big data and traditional
applications with high quality and low risk

IBM UrbanCode Release

IBM UrbanCode Deploy

•
•
•
•
•

35

Simplifies deployment automation for
applications
Manage configurations across
environments
Intelligent deployment artifact tracking
Higher quality with repeatable, reliable,
and governed processes
Technology plugins supported out of the
box

•
•
•
•
•

Define, manage, and coordinate
operational releases
Aggregates applications into single
release
Phases to support quality and geo
dispersed deployments
Coordinate manual and automated tasks
Replaces manual spreadsheets and
documents

Example DevOps Tool Chain
Incrementally adopt when/if needed

Rational Focal Point
Rational Requirements Composer
Line of
Business

SmartCloud Orchestrator
IBM Pure Application System

Jenkins
IBM UrbanCode Build

Rational Application Developer
Rational Team Concert

Rational Quality Manager
Rational Test Workbench
Rational Test Virtualization Server
SmartCloud Application Performance Management

36

Improve Delivery Lifecycle with Software Defined Environments
Build Automation
Build Automation

SCM
SCM
Pull
changes

Publish build
IBM PureApplication System
SmartCloud Orchestrator

Execute application
deployment and
manage settings
across environments

Environments

Provision platform

DEV
DEV
DEV
DEV
DEV
DEV

QA
QA

PROD
PROD

Patch/update
Platform Config Management
IBM Endpoint
IBM Endpoint
Manager
Manager

Deploy early and
Deploy early and
often to ensure
often to ensure
higher quality and
higher quality and
faster releases
faster releases
using repeatable,
using repeatable,
reliable, and
reliable, and
managed
managed
automation
automation

Application-centric middleware configuration management
Middleware
Administrator
-orApplication
Developer

Deployment
Automation
Developer

2 - Plugin
Artifact Library

3 - Import

4 - Assemble

5 - Publish

Exemplar
WAS Cell

WAS
Configuration
Template

6 – Define
Deployment
Process

Cluste
Cluste
rr
WAR
WAR
templa
templa
DB
DB
te
te
Application
EAR
EAR

Application Deployment Automation

WAS Configuration Template Creation

QA
Dev
Prod
Application Environments

IBM UrbanCode
Deploy v6.0

Accelerate continuous testing with Service
Virtualization
1
RTW plugin

Test

Deplo

y

Dev
Dev

QA
QA

RTVS plugin

3

Rational Test Workbench

2
Confi
gure
Databases

Mainframe
applications

Third-party
Services

Virtualized services
Rational Test Virtualization Server

Deploy what is ready, virtualize the rest - Enable continuous integration testing and
progressive deployments throughout the software delivery lifecycle for complex applications
Automate the creation of virtual test environments as part of the end-to-end DevOps
process Establish a virtual system pattern with automated deployment to standardize and share
test environments quickly and easily across projects and teams
Enable an end-to-end Agile software delivery process Increase the frequency of releases by
testing earlier in the development cycle and deploying reliably to pre-production and production
environments..

IBM UrbanCode
Deploy v6.0

DevOps for Mobile

RTW Mobile


IBM UrbanCode Build

Mobile Application
Deploy Process

Worklight

Console

Accelerate delivery of mobile apps focusing
on quality and user experience – Automate
deployment of Worklight mobile applications as
part of end-to-end delivery process.
Continuous Feedback and Optimization
using Tealeaf helps monitor user sentiment
and usage, letting teams react to poor
feedback before it spirals

Application
Center
adapter

.wlapp

Binary
(IPA/APK)

IBM UrbanCode Deploy v6.0 – Plug-ins
•
•

•
•

41

51 plug-ins from15 different vendors and open source organizations
Broad range of plugins supported:
•
Application servers
•
Databases
•
Messaging platforms
•
Test automation
•
Issue tracking systems
•
Operating system services
•
Cloud platforms
•
Issue tracking
•
Even more…
Plug-ins can be downloaded for free from
http://plugins.urbancode.com/IBMUrbanCodeDeploy
Dedicated team focused on rapid delivery of new and updated plug-ins

IBM Confidential: NDA

DevOps for Dummies – available now!

42

http://ibm.co/devopsfordummies

© Copyright IBM Corporation 2013. All rights reserved. The information
contained in these materials is provided for informational purposes only, and is
provided AS IS without warranty of any kind, express or implied. IBM shall not be
responsible for any damages arising out of the use of, or otherwise related to,
these materials. Nothing contained in these materials is intended to, nor shall
have the effect of, creating any warranties or representations from IBM or its
suppliers or licensors, or altering the terms and conditions of the applicable license
agreement governing the use of IBM software. References in these materials to
IBM products, programs, or services do not imply that they will be available in all
countries in which IBM operates. Product release dates and/or capabilities
referenced in these materials may change at any time at IBM’s sole discretion
based on market opportunities or other factors, and are not intended to be a
commitment to future product or feature availability in any way. IBM, the IBM logo,
Rational, the Rational logo, Telelogic, the Telelogic logo, and other IBM products
and services are trademarks of the International Business Machines Corporation,
in the United States, other countries or both. Other company, product, or service
names may be trademarks or service marks of others.

44

DevOps 101 for Government

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