Understanding Communication Styles

Leadership and Information Management 3 of 5 Understanding Others ,[object Object],[object Object],[object Object]

Text Text Relationships are fragile ! Understanding people ...

Communicating with different types of people ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Focus of dimension MBTI preference Where we get our energy from Extraversion (E) Energy is gathered from the outer world of people and things Introversion (I) Energy comes from the inner world of thoughts and reflection How we acquire information Sensing (S) Information is gathered through the five senses. Literal meaning and concrete facts are valued. Focus on experiences that occur in the present Intuition (N) Information is acquired as patterns and hunch. Non literal meaning, ideas and inter-relationships are valued. Focus on possibilities for the future How we make decisions Thinking (T) Make decisions on the basis of logical analysis. Value impartiality and objectivity Feeling (F) Make decisions on the basis of personal values and impact on those concerned. Value empathy and harmony Our lifestyle Judging (J) Good at decision making and planning. Like things organised and to be in control Perceiving (P) Flexible and adaptable. Like spontaneity and openness to new ideas and/or information

Extraverts – Lets talk this over now ,[object Object],[object Object],[object Object],[object Object],[object Object]

Introverts – I need to think about this ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sensing – Just the facts please ,[object Object],[object Object],[object Object],[object Object]

Intuitives – I can see it all now ,[object Object],[object Object],[object Object],[object Object],[object Object]

Thinkers – Is this logical? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Feelers – Will anyone be hurt? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Judges – Just do something ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Perceivers – Lets see what happens ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How do you want to be seen today by others?

Go on, plot your own influence position Potential to influence all the way! Influence head of service You don’t really want to be in this box Business acumen and people skills Technical innovation and project management skills No Yes Yes No Influence with back-room colleagues

Are you brave enough to cross the wavy line ? Area of discretion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Area of prescription ,[object Object],[object Object],Adapted from the work of Kakabadse and Kakabadse, The Essence of Leadership, International Thomson Business Press, 1999

Knowing your stuff is only the beginning I’m afraid Transforming business thinking Contribute to business thinking Programme delivery Service delivery Competitive advantage Business benefit New needs Day to day needs Licence to decide Licence to exist ROLE RELATIONSHIP Transactional Collaborative Member of inner circle Licence to influence Licence to thrive Partnership

Understanding Communication Styles

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