Intranets2012: Aligning your intranet to your business
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Describes how to align your intranet with your businesses KPIs'
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Intranets2012: Aligning your intranet to your business
- 1. Aligning your intranet with your business Intranets 2012 Worldwide Intranet Challenge
- 2. Case Studies CVS Caremark Discovery Health KPI: Improve employee Tactics KPI: Improve call centre Strategy engagement product knowledge How: How: • All news stories related to CVS • Provide detailed product Vision Caremark’s values knowledge (including information about competition) Charter WIC rank: • Obtain acknowledgements from #5 for qst about values & culture staff when information changes #3 information about ourWhat does it all mean???? customers WIC rank: #5 intranet home page #2 overall #1 info about our products
- 3. Research Institute Case Study 1.Identify KPIs 2.Identify tasks 3.Develop to support KPIs content to Existing web site support tasks consisted of news. What tasks can support this KPI? Little relationship What content can between the intranet support this task? • Publish a research and KPIs publication • Lists • Promote my • 20-30 KPI’s already research paper Tools/templates/form existed. One of the • Acknowledge s main ones: funding and • Re-usable documents # of research papers affiliations • Structured content published and cited • News • Reference material • Collaboration/discussio n • Report/performance
- 4. Which content Tactics Strategy types are Vision most Charter useful? What does it all mean???? (221 responses)
- 6. “They [executives] want to see how the investment drives the business – how does the intranet support business goals? They want to know that the business strategy is driving decisions about the intranet." - Stacy Wilson, runs intranet management workshops for Tactics Melcrum Communications Strategy Vision Charter Strategy, charter, vision, mission, purpose, tactics, manifesto….What does it all mean? I’ve got the answer… What does it all mean????
- 7. “Provide an intranet that Tactics Strategy supports your organisation’s Vision KPIs” Charter What does it all mean????
- 8. 1. Identify Organisational KPIs 2. Identify tasks to support these KPIs 3. Identify content to support the tasks
- 9. If you would like to participate in the WIC Give Andrew your business Card during the conference
Hinweis der Redaktion
- Manage the largest LinkedIn Group about intranets – the Worldwide Intranet Challenge with over 10,000 members, also manage the Worldwide Intranet Challenge. Have spoken to around 15-20 intranet managers of successful intranets. Some themes to emerge include: passion, the importance of change management – and the one I want to talk about today – aligning your intranet with your business objectives.
- • Can I get help with illustrations/ figures for my publication?• Who should I contact before I submit a paper for publication?• Who should I contact once my paper has been accepted for publication?• How do I acknowledge funding and affiliations?• Am I allowed to promote my published paper using social media such as Twitter or LinkedIn?• How do I get media coverage of my research publication?
- When you go back to work – follow these steps – KPIs, tasks, content
- How do you know your approach is working – use WIC to measurebefore and after or measure how your intranet is now